• Partner with delivery team to provide high-quality insights • Design custom research plans and lead research programs • Design and execute surveys, interviews, focus groups • Synthesize data to understand talent audiences • Turn findings into actionable insights that inform client strategies • Develop compelling narratives that connect data to business implications

Role Description Working within our Data Team, we are seeking an Analyst to conduct and perform research and analysis tasks to develop and maintain our core data assets, people intelligence. The incumbent will actively participate in the development of our data operation activities while ensuring the accuracy and quality of our people intelligence data product. This role is ideal for data enthusiasts and problem solvers, keen on exercising ownership with a passion for empowering users and customers with information solutions that drive sales enablement and improve the collaboration between our customers and the people who are mission-critical to their organization. We embrace a mindset of continuous learning and if you’re passionate about data collection, analysis, and development we want to hear from you! - Execute comprehensive data collection, development, and analysis supporting operational processes with a focus on relevance, precision, and accuracy. - Undertake in-depth analysis into key entities within our People Intelligence data product ensuring current and accurate data. - Employ data analysis techniques to discern patterns, derive insights, and identify data quality discrepancies. - Collaborate with interdisciplinary teams to appraise data quality or to develop workflows contributing to enhancements in data completeness. - Perform in an agile environment, in an operational context while facilitating subject matter interactions between interdisciplinary teams. Qualifications - Bachelor's degree or equivalent experience with an interest in people intelligence. - 1-2 years of experience in data analysis and statistical research. - Strong analytical skills and attention to detail. - Strong organizational and project management skills. - Strong time management practices and a proven ability to meet deadlines. - Ability to communicate across teams. - Proficiency in conducting sophisticated web-based research. - Proficiency in Microsoft Excel or other data management systems. - Practical knowledge of data analytics tools like PowerBI, QuickSight or others is a plus. Requirements - $40,000 - $55,000 a year. Benefits - Awesome Extended Health Care Plan. - Dental Care. - Life & Disability insurance. - Health spending accounts. - Unlimited PTO! - 12 Paid Holidays. - $3,000 Employee Referral Program. - Employer contribution to VRSP. - Rewards and recognition programs.

• Support the administration and distribution of client feedback surveys as part of Advarra’s Voice of the Customer (VoC) program. • Assist with collecting, organizing, and validating client feedback data from surveys and other sources. • Prepare routine reports and summaries using established templates and guidelines. • Maintain and update dashboards and tracking files for client experience metrics under supervision. • Help identify common themes or data anomalies in survey results and escalate findings to senior team members. • Support root cause analysis efforts by gathering data and documenting observations. • Follow established VoC “close-the-loop” processes, including logging feedback and tracking follow-up actions. • Coordinate with internal teams to ensure timely and accurate data updates. • Document processes, data definitions, and standard operating procedures as directed. • Participate in team meetings, training, and knowledge-sharing activities to build skills in analytics and client insights. • Perform other related duties as assigned.

Clinical Service Desk Analyst I Location: Remote Employment Type: Contract Role Overview This position provides IT Clinical Application customer support for EHR and other related clinical applications in both Acute and Ambulatory care settings. The Analyst will answer, log, and resolve customer issues via a centralized, remote call center. This role serves as a liaison between clinical staff and the Information Technology team to communicate user needs and facilitate system modifications. Key Responsibilities - Maintain up-to-date knowledge of Healthcare IT trends, nursing practices, and regulatory standards. - Answer, resolve, document, and triage incoming calls, emails, and instant messages in a timely fashion. - Ensure technology solutions support patient care standards, outcomes, safety, and confidentiality. - Collaborate with IT Clinical Application, Education, and other IT teams to resolve system or application issues. - Utilize on-line procedures and knowledge databases, and assist with training peers. - Interact with all levels of customers, including management, IT staff, medical providers, and other healthcare team members. - Participate effectively on teams to meet project timelines and milestone dates. Required Qualifications Education & Experience: Knowledge and experience equivalent to a bachelor's degree in computer science or a related business discipline, AND one of the following: a clinical position license, a certification in a clinical healthcare setting, or at least 2 years working in a clinical environment or providing technical support for clinical applications. Certifications & Skills: Requires experience with EMR systems like Cerner, PACS, or related applications. Must be proficient in the use of system office applications and possess a basic understanding of integrated clinical systems. Interpersonal and critical thinking skills with the ability to prioritize needs are necessary. Effective written and verbal communication skills are required. Depending on the assigned area, applicable certifications or licensures may be needed, such as RN/LPN, CPAS, PT/OT, RT, RHIA, RHIT, CCS, or CPC. Preferred Qualifications - Additional related education or experience is preferred. - Specific certifications such as PT/OT, RT, CHPA, CPP, ARM, RHIA, RHIT, CHFM, CCS, or CPC may be beneficial. Work Environment This position requires extensive sitting with periodic standing and walking. Significant use of a personal computer, phone, and general office equipment is expected. The role may require lifting up to 20 pounds and may involve off-site travel. Compensation & Benefits The pay rate for this position is between $27.00 and $29.00 per hour. We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Employee Type: Contract Remote: Yes Location: Peoria, AZ, US Job Type: Date Posted: May 5, 2026 Pay Range: $27 - $29 per hour Similar Jobs - Clinical Service Desk Analyst I - Service Desk Analyst - Clinical Systems Analyst - Service Desk Analyst (Nights/Weekends) - Help Desk Analyst