• Monitor daily performance of SMS campaigns, tracking metrics such as delivery rate, failures, opt-outs and intermittent issues. • Serve as the primary technical-operational point of contact for clients, ensuring alignment and prompt resolution of requests. • Identify, log and track bugs with the Technology/Engineering team until full resolution. • Ensure compliance with SLAs agreed with clients, maintaining platform stability and availability. • Conduct operational analyses to identify failure patterns, bottlenecks and continuous improvement opportunities. • Update ROI dashboards by client and campaign, ensuring reliability and accuracy of presented data. • Produce monthly performance reports for presentation to the Customer Success team and clients. • Feed executive dashboards and strategic KPIs for COO monitoring of operations. • Prepare detailed functional specifications for the development team in partnership with Product and Engineering. • Document operational flows, business rules and platform processes in a structured manner. • Coordinate functional tests, acceptance procedures and MVP validations with pilot customers. • Validate technical deliveries prior to production release, ensuring quality and adherence to requirements. • Support the commercial team in preparing technical proposals and presentations for prospects. • Develop technical and functional materials to support commercial negotiations and platform demonstrations. • Participate in technical meetings and commercial presentations with clients and potential partners. • Translate business needs into technical requirements, facilitating communication between clients and developers. • Monitor operational metrics and propose improvements focused on performance, deliverability and customer experience. • Create and maintain operational controls in Excel, Google Sheets or BI tools. • Develop dashboards and analyses using tools such as Power BI, Metabase or similar. • Execute basic SQL queries to extract and validate operational data. • Ensure campaigns comply with SMS best practices, LGPD (Brazilian General Data Protection Law) and opt-out policies. • Monitor campaign cycles and critical customer requests, especially during high-volume periods. • Support product evolution initiatives by suggesting improvements based on operational feedback and customer needs. • Collaborate with cross-functional teams such as Product, Engineering, Sales and Customer Success. • Prioritize operational and technical requests according to customer impact and business criticality.

Role Description Wir suchen eine erfahrene Branchenpersönlichkeit, die ihr Wissen, ihre Marktkenntnisse und bestehenden Kontakte einbringt und uns beim Aufbau, der Strukturierung und der Markterschließung unterstützt. - Ausbau und Weiterentwicklung unseres B2B-Exportgeschäfts im Bereich Motoröl - Steuerung und Optimierung der Auftragsabwicklung - Nutzung und Einbringung bestehender Kontakte, Netzwerke und Bezugsquellen - Beratung bei Marktstrategien, Lieferketten und Prozessen - Eigenständige Organisation und Umsetzung Qualifications - Mehrjährige Berufserfahrung im B2B-Motorölhandel / Schmierstoffexport - Sehr gutes Verständnis von internationalen Märkten - Lieferketten - Preisen, Margen und Vertragsstrukturen - Bestehende Branchenkontakte (Lieferanten, Abnehmer, Speditionen etc.) - Selbstständige, strukturierte Arbeitsweise - Unternehmerisches Denken - Kein Bedarf an enger Führung – Sie wissen, was Sie tun - Idealerweise jahrelange Erfahrung in einem etablierten Unternehmen dieser Branche Benefits - Fixgehalt + leistungsorientierte Provision: Attraktive, erfolgsbasierte Vergütung mit Beteiligung am Geschäftserfolg. Bei erfolgreichem Aufbau des Exportgeschäfts ist eine monatliche Vergütung im hohen fünfstelligen Bereich realistisch – nach oben offen. - 30 Tage Urlaub pro Jahr - 100 % Homeoffice - Persönliche Treffen ca. 1× pro Quartal oder nach Bedarf - Sehr flexible Arbeitszeiten (keine klassischen Bürozeiten) - Hoher Gestaltungsspielraum - Direkter Einfluss auf den Aufbau eines Geschäftsbereichs - Kurze Entscheidungswege - Junges, motiviertes Team mit echtem Wachstumshunger - Partnerschaftliches Arbeiten auf Augenhöhe Company Description Willkommen beim führenden Online-Großhändler für Motoröle und Autoteile! Arbeiten bei ND Autoteile bedeutet, Teil eines modernen und dynamischen Unternehmens zu werden. In ganz Deutschland beliefern wir unsere Kunden täglich - schnell und zuverlässig.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Principal Consulting Engineer ensures solutions are delivered as designed and meet customer approval. We are seeking an experienced VMware Cloud Foundation Architect to design, deploy, and optimize private cloud infrastructure built on VCF 9.0. This role serves as the technical authority for our software-defined data center strategy, driving standardization and automation across compute, storage, and networking management layers. What you will do: * Collaborate with the technical architect on training plans and approaches to best equipped staff for successful implementations. Develop standards, best practices and training for team members along with technical architect and technical lead in their area of expertise. * Define project strategies or technical options to balance customer project goals and financial constraints. Provide leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Sirius Teams. * Escalate and communicate alternatives with associated risks with executives and stakeholders. Ensure procedures are being followed and assist in resolving complex problems which require professional level input. * Regularly interface with customer's technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections and leading discussions to align expectations. Key Responsibilities * Size, design, and deploy VCF Ops deployments * Define and enforce cloud operating model standards including RBAC, tagging taxonomy, and capacity management * Develop VCF Ops components such as dashboards, groups, alerts, costing models, actions, etc. * Produce HLD/LLD documentation, runbooks, and architectural decision records (ADRs) * Provide technical governance and mentorship to delivery teams What we expect of you: * The ideal candidate for this position should have a Bachelor's degree in business or computer science or an equivalent field, 10 years of IT Infrastructure experience, including at least 3 years in large enterprise consulting, * OR * 14 years total Information Technology experience, to include 10 years of IT Infrastructure experience, including at least 3 years in large enterprise consulting. * 7+ years in enterprise virtualization/private cloud architecture * Hands-on expertise with VCF 9.0 Automation deployments * Deep proficiency deploying VCF 9 Operations components such as: * Deployment in standalone and HA configurations * Dashboards, Alerts, custom groupings, alerts, and * Costing and costing models * Licensing and sizing * Experience with SDDC Manager BOM management and async patch workflows * They should be able to maintain client relationships as a trusted advisor and mentor engineers for project design and coordination. Excellent communication skills are required, with experience in making technology recommendations. * The candidate should have a history of constructive relationships at all organizational levels and the ability to research complex technology solutions and present them to clients. They should remain calm and productive in situations of change, ambiguity, and risk. * The ability to multitask and prioritize in a fast-paced environment is essential. The candidate should anticipate future trends and create strategies that add value. * A willingness to work beyond the regular shift, on weekends, and overtime as needed is expected. The candidate should also be willing to travel to other CDW locations or client sites. A valid U.S. driver's license is required. Preferred Qualifications * VMware Certified Design Expert (VCDX) or VCP-VCF certification * Automation experience (Python, Ansible, Terraform, etc.) * Background in regulated industries (financial services, healthcare, federal) Pay range: $158,000.00 - $240,800.00 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. * About Us * CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. * Together, we Make Amazing Happen. * CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

• Operates as a Client Support/Support Shift Lead and is the first line contact for clients • Triage client, pharmacist, and TSS connectivity or PowerGridRx problems • Create Zendesk tickets and follow through with them • Direct the client to the correct point of contact when required • Provide TSS staffing services • Assist with TSS training and understanding intervention documentation • Monitor queues to assist pharmacists in decreasing turnaround time • Optimize pharmacy workflow by contacting clients on behalf of the pharmacist • Maintain accurate records of interactions and issues • Facilitate pharmacist communication when access is interrupted • Coordinate pharmacist coverage during emergencies.