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At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.
Pharmacy Operations Lead Representative
Location
United States
Posted
28 days ago
Salary
$21 - $31 / hour
Seniority
Senior
Job Description
Pharmacy Operations Lead Representative
The Cigna Group
• Operates as a Client Support/Support Shift Lead and is the first line contact for clients • Triage client, pharmacist, and TSS connectivity or PowerGridRx problems • Create Zendesk tickets and follow through with them • Direct the client to the correct point of contact when required • Provide TSS staffing services • Assist with TSS training and understanding intervention documentation • Monitor queues to assist pharmacists in decreasing turnaround time • Optimize pharmacy workflow by contacting clients on behalf of the pharmacist • Maintain accurate records of interactions and issues • Facilitate pharmacist communication when access is interrupted • Coordinate pharmacist coverage during emergencies.
Job Requirements
- Possession of high school diploma; bachelor’s degree, preferred
- Current National Certification and State license, required
- 1+ year experience as an institutional pharmacy technician
- Strong IT and troubleshooting experience, including using a ticketing system such as Zendesk
- Proficiency with office technology tools, including Microsoft Office (especially Outlook, Excel, and Word), Google Drive, internet, and email
- Able to work efficiently and independently
- Able to switch from one responsibility to another without it affecting customer service
- Available for emergency assistance
- Exceptional interpersonal and customer service skills.
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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