Director, Field Scientific Support
Location
California
Posted
36 days ago
Salary
$151.4K - $236.6K / year
Seniority
Lead
Job Description
Director, Field Scientific Support
MESO SCALE DIAGNOSTICS, LLC.
• Lead, coach, and develop a team of regional FAS managers and Field Application Scientists across North America and selected distribution networks • Serve as hiring manager for FAS roles, driving recruitment, onboarding, and retention of top talent • Establish clear performance expectations, KPIs, and career development plans for team members • Foster a culture of accountability, collaboration, and continuous improvement • Define and implement FAS strategy aligned with commercial goals, ensuring measurable impact on revenue growth and customer satisfaction • Set clear, achievable objectives that balance technical excellence with business outcomes • Partner closely with Sales, Marketing, Product Management, Field Service, Technical Support, and Customer Support teams to ensure alignment • Ensure that the FAS team effectively captures and relays voice-of-customer to internal stakeholders • Act as the senior escalation point for complex scientific and technical challenges • Maintain deep expertise in MSD products, software, and applications to guide the team and support customer engagements • Participate in key customer meetings and troubleshooting sessions as needed • Define and track KPIs related to FAS effectiveness • Use data-driven insights to optimize team performance and resource allocation
Job Requirements
- PhD in biochemistry, biotechnology, molecular biology, or other related discipline
- Master's degree may be substituted with additional relevant experience
- Minimum of 3 years of leadership experience managing teams
- Minimum 8 years of experience in a field application, technical support position, or related focused role
- Minimum of 3 years of hands-on experience working in a biochemistry, molecular biology lab, clinical lab, or discovery lab in a research or clinical setting
- Experience training and developing teams with a customer-centric focus.
Benefits
- medical, dental, and vision coverage
- prescription benefits
- 401(k) plan with company matching
- flexible spending accounts
- company-paid short- and long-term disability insurance
- group life and accidental death and dismemberment insurance
- paid vacation
- paid sick leave
- paid holidays
- paid parental leave
- employee assistance program
- fitness club membership contribution
- pet insurance
- identity theft protection
- home and auto insurance discounts
- optional supplemental life insurance
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