Director, Field Scientific Support

DirectorDirectorFull TimeRemoteLeadTeam 201-500Since 1995H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

36 days ago

Salary

$151.4K - $236.6K / year

Seniority

Lead

Postgraduate Degree8 yrs expExperience acceptedEnglish

Job Description

Director, Field Scientific Support

MESO SCALE DIAGNOSTICS, LLC.

• Lead, coach, and develop a team of regional FAS managers and Field Application Scientists across North America and selected distribution networks • Serve as hiring manager for FAS roles, driving recruitment, onboarding, and retention of top talent • Establish clear performance expectations, KPIs, and career development plans for team members • Foster a culture of accountability, collaboration, and continuous improvement • Define and implement FAS strategy aligned with commercial goals, ensuring measurable impact on revenue growth and customer satisfaction • Set clear, achievable objectives that balance technical excellence with business outcomes • Partner closely with Sales, Marketing, Product Management, Field Service, Technical Support, and Customer Support teams to ensure alignment • Ensure that the FAS team effectively captures and relays voice-of-customer to internal stakeholders • Act as the senior escalation point for complex scientific and technical challenges • Maintain deep expertise in MSD products, software, and applications to guide the team and support customer engagements • Participate in key customer meetings and troubleshooting sessions as needed • Define and track KPIs related to FAS effectiveness • Use data-driven insights to optimize team performance and resource allocation

Job Requirements

  • PhD in biochemistry, biotechnology, molecular biology, or other related discipline
  • Master's degree may be substituted with additional relevant experience
  • Minimum of 3 years of leadership experience managing teams
  • Minimum 8 years of experience in a field application, technical support position, or related focused role
  • Minimum of 3 years of hands-on experience working in a biochemistry, molecular biology lab, clinical lab, or discovery lab in a research or clinical setting
  • Experience training and developing teams with a customer-centric focus.

Benefits

  • medical, dental, and vision coverage
  • prescription benefits
  • 401(k) plan with company matching
  • flexible spending accounts
  • company-paid short- and long-term disability insurance
  • group life and accidental death and dismemberment insurance
  • paid vacation
  • paid sick leave
  • paid holidays
  • paid parental leave
  • employee assistance program
  • fitness club membership contribution
  • pet insurance
  • identity theft protection
  • home and auto insurance discounts
  • optional supplemental life insurance

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