• Proactively monitor and identify process gaps of internal and external clients • Collaborate with other departments to resolve operational/service-related issues and point out areas for process improvement • Assist in implementation of new plan launches and changes to programs • Serve as a resource for Account Management and Service Delivery to explain CSC processes • Support Business analyst in updating accounts for accurate reporting to clients • Prioritize workload to meet client deadlines • Understand current processes and identify opportunities to standardize, document and define procedures • Responds to complex service issues and inquiries, solving non-routine problems, and ensuring client satisfaction • Recognized internally as a subject matter expert on all facets of Accredo business • Accountable for the completion of assigned work/projects with a focus on quality and the effective use of cross-functional partnerships. • Research patient experience through each of the Accredo systems pointing out service failures and coaching opportunities. • Empowered to voice ideas/solutions for process improvements or enhancements to the organization. • Independently determines best course of action for immediate resolution of any service issues or escalation. • Engages the necessary internal partners to deliver quality solutions for account teams and clients. • Provide 5-Why root cause analysis on identified Accredo operational errors • Mentor new CSC level 1 agents to help them gain the experience to transition to Level 2. • Assist with new hire training as needed.

• Maintaining the Charge Integrity SaaS solution’s specialized and proprietary Big Data charge capture functionality • Working collaboratively with internal resources to ensure the Charge Integrity SaaS Solution is providing excellent value to each client • Performing updates and ongoing maintenance to data elements that leverage applied mathematics to uncover missed charges and coding variances • Utilize SQL to update and maintain evidence-based charge integrity rules • Recommends and assists in implementing solutions to complex issues • Participates actively in applicable meetings, discussions and other such undertakings relevant to Charge Integrity SaaS Solution performance • Effectively executes project work plans while retaining the ability to revise plans as dictated by evolving needs and/or requirements • Remains active within the healthcare industry as it pertains to matters of charging practices so as to maintain an ongoing awareness of best practices, evolving trends and industry standards

• Provide analytical and other support for provider contracting • Monitor and facilitate contract loading and ongoing contract administration • Prepare periodic reports summarizing compliance • Support provider contracting activities including negotiations and contract development • Act as intermediary between organization and outside entities to fulfill contract responsibilities • Participate in educational sessions for provider billing staff • Work with sales and customer service to respond to inquiries

• evaluates the client submitted data for prospective businesses wishing to potentially join the client’s master health plan • evaluates data submitted from businesses interested in PEO health benefits to set risk-based pricing • secure any missing information • identify inconsistencies in data • enter data into underwriting tools • communicate directly with clients and insurance carrier partners • reviews all new underwriting requests within 1-3 hours of receipt