• Manage clinical operational and quality aspects of studies • Develop clinical tools in conjunction with the Data Quality Plan • Collaborate with clinical team to meet project deliverables

Title: Clinical Trial Patient Screener Location: Remote, US Department: Enrollment Operations Job Description: Job Overview The Patient Coordinator is a pivotal role responsible for pre-screening potential candidates for clinical trials via phone interactions across many therapeutic areas. This position requires a blend of interpersonal communication skills, medical knowledge, technical proficiency, and organizational abilities. The Patient Screener plays a crucial role in the initial stages of the clinical trial process, ensuring that qualified candidates are identified and referred to appropriate clinical trial sites in a timely and stream-lined manner. Key Responsibilities: - Pre-Screening Calls: Manage a high volume of inbound and outbound calls. Conduct thorough pre-screening calls with potential candidates remotely to gather medical history, demographics, and other relevant information as per trial protocols. - Patient Interaction: Communicate clearly and compassionately (often via a script) with potential participants, explaining the purpose of the clinical trial, eligibility criteria, and associated risks or benefits. Forge relationships with patients by “going the extra mile”. - Medical Terminology: Demonstrate proficiency in medical terminology to accurately assess patient information and determine eligibility for clinical trials. - Technical Skills: Utilize remote communication tools such as Microsoft Outlook, SharePoint, RingCentral, Slack, Microsoft Teams, and other relevant software for conducting calls, documentation, and team communication. - GCP Certification: Good Clinical Practice (GCP) certification or willingness to obtain certification within a specified timeframe. - Performance Metrics: Meet or exceed performance Key Performance Indicators (KPIs) and metrics related to pre-qualified referrals and downstream funnel outcomes, such as enrollment rates and conversion ratios. - Documentation: Maintain detailed and accurate records of patient interactions using remote documentation tools, ensuring compliance with regulatory standards and trial-specific requirements. - Training and Development: Participate in ongoing remote training sessions to stay updated on trial protocols, regulatory requirements, and best practices in patient engagement. - Quality Assurance: Adhere to established quality assurance protocols to ensure compliance with regulatory standards and trial-specific requirements. - Communication: Provide timely updates to relevant stakeholders using remote communication tools regarding patient status, referral outcomes, and any issues or concerns that may arise during the pre-screening process. Qualifications and Skills: - Minimum of 2 years of experience within a call center environment in the healthcare or clinical research industry. - Strong communication skills, both verbal and written, with the ability to convey complex medical information clearly and effectively. - Proficiency in remote communication tools such as RingCentral, Slack, Microsoft Office Suite, etc. - Knowledge of medical terminology and clinical trial processes. - Ability to multitask and prioritize workload in a remote, fast-paced environment. - Excellent organizational skills and attention to detail. - GCP certification or willingness to obtain certification is advantageous. - Comfortable using computers and adapting to new software applications as needed. Working Conditions: - This role is fully remote, requiring a stable internet connection and a suitable workspace. - Standard remote working hours apply, with occasional flexibility required to accommodate patient needs or project demands. - Interaction with patients may occasionally involve sensitive or emotional situations, requiring empathy and professionalism. Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Parental leave - Professional development assistance - Referral program - Vision insurance

Title: Clinical Forms Completion Specialist Location: Remote, US Job Description: Remote, US Requisition ID: 1702 Salary Range:$17.00 To $21.00 Hourly COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark's proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. LOCATION: REMOTE POSITION: Clinical Forms Completion Specialist- HealthMark Group is a leader in health information management and technology, focusing on serving clinics and hospitals' health information management needs throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline the release of information, document imaging, and form completion process. Integrating experience, technology, and service, we help hospitals, health systems, and clinics concentrate on what they do best, patient care. HealthMark Group is growing and is looking for bright, energetic, and motivated candidates to join our team. We are currently seeking qualified candidates for the open Clinical Forms Completion Specialist. This open position is responsible for providing the release of protected health information to healthcare facilities. The Clinical Forms Completion Specialist will review, evaluate, and process Disability/FMLA forms to include completing Short Term, Long Term, and Family and Medical Leave Paperwork for patients seeking short-term leave from work. The ideal candidate will be motivated, detail-oriented, and a problem solver with excellent written and oral communication skills. We are expanding rapidly and have created unique roles that need qualified candidates. REQUISITE EXPERIENCE AND QUALIFICATIONS: - Manage and complete assigned caseload of disability paperwork by gathering medical information on each patient. - Communicate with various medical professionals to gather information regarding disability leave. - Apply appropriate medical information to ensure eligibility for disability is accurately captured. - Enter all assigned requests into a system for further processing and documentation. - Coordinate return to work transitions, including coordination of any restrictions that may need to be accommodated. - Answer patient questions via email or telephone and email as they relate to their Disability/FMLA form paperwork. - Utilize industry-standard responses to complete FMLA/Disability Forms per the type of specialty practice . - Understand and abide by all HIPAA (Health Insurance Portability and Accountability Act) privacy and security laws. - Verify patient information using key identifiers. - Provide attention and care to patients and patient representatives. - Ensure patient's disability forms are completed after payment within 2 business day turnaround. - Demonstrates strong self‑initiative and independently manages tasks from start to finish, maintaining accountability for achieving high‑quality results. SKILLS & QUALIFICATIONS - Medical office experience required   - Licensed Practical Nurse/Certified Nursing Assistant or Medical Assistant or other certification preferred   - EMR experience, preferred  - Exceptional written and verbal communication skills  - Thorough and detail-oriented  - Customer-orientated and professional disposition  - Windows proficient  - Ability to self-manage - Driven to complete tasks in a timely manner while multi-tasking  Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. Job Type: Full-time Pay: commensurate with experience

• Provide country-level leadership for assigned clinical trials within an FSP model, delivering against sponsor timelines, quality, and operational commitments • Act as the primary country operational interface between ICON and sponsor study teams, escalating risks and issues appropriately • Plan, coordinate, and oversee site feasibility, selection, qualification, initiation, monitoring, co‑monitoring, and close‑out activities • Ensure trial conduct complies with sponsor SOPs, ICON processes, ICH‑GCP, and local regulatory requirements • Lead and support CRAs and study support staff assigned under the FSP model, promoting performance, consistency, and quality • Proactively identify, assess, and manage country and site‑level risks, implementing mitigation and corrective actions in collaboration with sponsor stakeholders • Review monitoring documentation, study metrics, and reports to ensure data quality, compliance, and inspection readiness • Support recruitment delivery through collaboration with investigators, sites, and sponsor stakeholders • Contribute to country-level planning, forecasting, and execution of timelines, resources, and operational deliverables