• Serve as the primary point of contact for operational contacts, maintaining and growing client relationship while ensuring ongoing excellent customer service. • Build trusted advisor relationships with key operational leaders at client organizations. • Build, personalize, & deliver personalized quarterly business reviews (QBRs), sharing peer benchmark data, ROI updates, and efficiency opportunities. • Strategically focused on ensuring the overall success and retention of Optimal Blue clients. • Serves as a subject matter partner for clients utilizing Optimal Blue PPE, with a strong understanding of pricing, eligibility and workflow configuration. • Drives PPE adoption by identifying underutilized features, configuration gaps, and workflow inefficiencies. • Partners with clients to align PPE usage with business objectives but does not perform day-to-day client system administration or client support. • Monitors and assesses the health of client relationships through data, leading indicators, and direct engagement. • Formulates and manages an action plan to identify and manage client goals, as well as any challenges, risks and growth opportunities within the client account. • Own forecasting and prioritization for client renewals within assigned accounts. • Identify new business opportunities and collaborate with sales personnel for new Optimal Blue products or services. • Collaborate cross-functionally with internal teams (e.g., Sales, Marketing, Finance, Product, Services) to drive long-term healthy client relationships. • Represent the voice of the customer in leadership meetings, providing insight from clients to help prioritize product enhancement and bug fix requests. • Planning and executing webinars and virtual events to educate and engage customers using data driven insights to inform and organized tracking to maximize attendance and impact. • Heavy use of technology and automation tools (e.g., CRM, marketing automation, customer success platforms etc.) to streamline workflows and deliver client communications at scale. • Create referenceable customers through case studies, reference calls, and speaking engagements. • Stay informed about new release changes, new products, and industry trends. • Available for travel to customer on-sites, executive meetings, and conferences (approximately 15% of the time, including overnight stays).

• Effectively manage inbound daily sales calls expectations. • Consistently maintain a 60% or better closing rate and convert customer call-ins to 25% or better into our Year Round Protection Plan. • Consistently achieve and exceed monthly Base Line Sales Target. • Clearly identify and execute the Inside Sales 6 Step Sales Approach. • Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours. • Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan. • Effectively Execute Residential Campaigns for both new and existing customers. • Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume. • During non-peak months, it may be necessary to support campaigns other than Inbound. • Call volume standards are 12-15 Calls per Hour. • Meet or exceed an average monthly call quality score above 75%. • Multi-tasking skills are essential

• Responsible for executing and scaling the Certified Partner motion at Genetec • Manage the Inside Sales Representative (ISR) and Partner Account Specialist (PAS) teams • Own the end‑to‑end lifecycle of new partners and new partner branches • Refine and execute a structured, repeatable onboarding motion • Ensure continuity and accountability from partner recruitment through revenue execution • Lead and develop the ISR/PAS teams responsible for managing Certified partners • Provide senior commercial support on complex Certified‑partner opportunities • Create a predictable, measurable path for partners to graduate into Elite and Unified Elite status • Own the Certified partner segment until partners demonstrate readiness for Elite alignment • Ensure seamless transition from onboarding into ISR/PAS‑led execution

Role Description Responsible for executing and scaling the Certified Partner motion at Genetec. This role owns the end‑to‑end lifecycle of new partners and new partner branches—from recruitment and onboarding through repeatable revenue generation—while directly managing the Inside Sales Representative (ISR) and Partner Account Specialist (PAS) teams that support Certified partners day to day. This role ensures continuity between program design and execution by owning both the onboarding framework and the teams responsible for operating it, eliminating handoff friction and gaps in accountability. It also fills a critical coverage need by supporting larger and more complex opportunities within Certified partners, collaborating with ISRs/PAS and Enterprise or Named Accounts teams when deal size and complexity warrant. Reporting to the Regional Director for Partners, this role is accountable for building and reinforcing a repeatable, scalable system that consistently moves partners from onboarding → Certified productivity → readiness for Elite or Unified Elite alignment. Core Objectives - Refine and execute a structured, repeatable onboarding motion that drives first wins and a sustainable pipeline - Ensure continuity and accountability from partner recruitment through Certified‑stage revenue execution - Lead and develop the ISR/PAS teams responsible for managing Certified partners at scale - Provide senior commercial support on complex Certified‑partner opportunities - Create a predictable, measurable path for partners to graduate into Elite and Unified Elite status Key Responsibilities - Partner Onboarding & Branch Development - Refine, implement, and continuously improve the standardized onboarding framework for new partners and new partner branches - Identify, recruit, and onboard channel partners aligned with territory and vertical strategies - Define onboarding milestones, success metrics, and timelines leading to first deals and repeatable business - Oversee partner setup, including credit approvals, channel agreements, certifications, and program compliance - Serve as the primary Partner Champion during early stages, building strong relationships that establish brand preference and early momentum - Certified Partner Revenue Execution & Continuity - Own the Certified partner segment until partners demonstrate readiness for Elite or Unified Elite alignment - Ensure seamless transition from onboarding into ISR/PAS‑led day‑to‑day execution with continuity of momentum - Define graduation criteria, readiness indicators, and structured handoff processes to PAE coverage - Maintain executive‑level visibility into partner health, performance, and pipeline maturity - Certified Partner Sales Team Leadership (ISR / PAS) - Recruit, lead, coach, and develop the ISR/PAS teams responsible for managing Certified partners - Set performance expectations, KPIs, and development plans aligned to pipeline creation, deal progression, and revenue outcomes - Drive excellence in lead qualification, follow‑up, opportunity management, forecasting, and CRM hygiene - Foster a disciplined, data‑driven, partner‑centric sales culture with clear accountability standards - Ensure ISRs/PAS are equipped with strong product knowledge, program understanding, and competitive positioning - Complex Deal Support & Coverage Gap Management - Act as a senior commercial resource for larger or more complex opportunities within Certified accounts - Partner directly with ISRs/PAS on deal strategy, value articulation, partner navigation, and close planning - Engage end customers by exception when deal complexity or scale requires senior involvement - Coordinate with Enterprise or Named Accounts teams when opportunities meet escalation thresholds - Business Planning, Performance & Forecasting - Own forecasting accuracy and pipeline health for the Certified partner segment - Conduct structured business reviews to assess partner performance, execution gaps, and growth opportunities - Monitor conversion rates from onboarding → first deal → repeat business → Elite readiness - Identify underperforming partners early and deploy corrective action plans - Present performance insights, risks, and recommendations to partner sales leadership - Cross‑Functional & Ecosystem Collaboration - Work closely with Sales Engineering, Marketing, Product Marketing, Customer Support, Professional Services, Finance, and Operations to ensure coordinated execution across the sales cycle - Partner with Marketing on lead flow, nurture programs, and campaign execution for Certified partners - Ensure partners align with Genetec programs, pricing structures, and certification requirements - Liaise with technology partners to ensure integration alignment and joint value propositions - Market Awareness & Representation - Stay informed on market trends and competitive landscape to proactively identify risks and growth opportunities - Represent Genetec in partner meetings, industry events, and with technology partners as needed What Success Looks Like - Faster time‑to‑first‑deal for new partners and new branches - Predictable and repeatable revenue generation from Certified partners - Clear, measurable progression of partners into Elite and Unified Elite tiers - Strong ISR/PAS performance, retention, and development - Improved forecast accuracy and pipeline maturity across the Certified segment Qualifications - 8–12+ years in channel sales, partner development, or sales leadership - Demonstrated experience building onboarding or early‑stage partner motions that scale - Proven ability to lead sales teams while operating hands‑on in complex deal environments - Experience managing partner segments without dedicated field coverage Skills & Capabilities - Strong program design and operational execution skills - Advanced forecasting, pipeline management, and performance analytics - Ability to translate technical solutions into clear business value - Executive‑level communication, influence, and negotiation skills - High accountability with a bias toward action and continuous improvement Education - Bachelor’s degree in Business, Marketing, or a related field preferred Travel - Willingness to travel for key partner engagements and critical opportunities Benefits - Attractive compensation package with 401K match - Training Tuition Reimbursement Program - Work-life balance with a flexible working schedule Why This Role Matters This role eliminates fragmentation between partner onboarding, execution, and scale. By unifying program ownership with ISR/PAS leadership, Genetec creates a consistent, accountable motion that accelerates Certified partner productivity, closes coverage gaps, and builds a stronger, more durable partner ecosystem. We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us! Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this website or directly to managers.