• Serve as the primary operational partner for the revenue organization • Translate pipeline and performance data into strategic revenue intelligence • Run the full operating cadence—weekly forecasts, monthly reviews, and quarterly QBRs • Prepare executive and board-level presentations and sales leadership decks • Own and administer the revenue tech stack • Drive end-user adoption of Salesforce and Tableau • Deliver enablement and tooling training to the broader sales team • Maintain an accurate sales pipeline and ensure forecast integrity • Own the architecture and governance of the sales organization • Lead the continuous evolution of the sales operating model

• Support the execution and optimization of sales processes, from opportunity creation through close • Maintain pipeline hygiene and ensure accurate opportunity data within Salesforce CRM • Monitor pipeline performance and identify opportunities to improve conversion rates, cycle time, and sales velocity • Support sales forecasting processes through data accuracy and structured reporting • Support operational processes across the post-sale lifecycle, including onboarding, renewal, and expansion • Partner with Customer Success to improve customer health tracking, renewal visibility, and retention workflows • Identify and address friction points in the customer journey to improve retention and expansion outcomes • Support segmentation and lifecycle management to better align customer engagement strategies • Administer and optimize Salesforce CRM, including configuration, automation, and data integrity • Build and maintain dashboards that provide visibility into pipeline health, sales performance, and customer lifecycle metrics.

Role Description We are seeking a strategic, innovative, and inspiring leader to oversee our Operations Analytics team, responsible for delivering data-driven insights and process improvements across our revenue cycle. This role is pivotal in driving measurable business impact, optimizing collections and credits, and developing high-performing analytical talent. As a key leader in our Revenue Operations (ROPS) organization, you will shape team design, promote operational excellence, and champion a culture of growth, learning, and continuous improvement. This is a remote role with 10-15% travel. Denver, Colorado is preferred, but other locations may be considered. Responsibilities - Operational Excellence & Analytics Oversight - Own the health, performance, and business outcomes of a revenue cycle analytics team serving internal operations partners. - Design and manage an organizational structure that aligns analytics support with operational needs. - Provide oversight of analytical initiatives supporting payor collections, payment integrity, credits, and performance reporting. - Implement scalable tools, methodologies, and KPIs to monitor, assess, and improve operational performance. - Foster a culture of compliance and accountability, ensuring adherence to regulatory and internal standards. - Strategic Thinking & Innovation - Translate enterprise goals into clear, actionable analytics strategies that unlock value across ROPS functions. - Develop and champion innovative solutions that drive sustainable improvements in recovery rates and cost efficiencies. - Anticipate future business needs and proactively position the team to meet evolving challenges with creative, data-informed solutions. - Collaborate cross-functionally with senior leaders to shape business strategy through analytics. - Team Development & Talent Stewardship - Lead talent strategy, including recruitment, training, and career pathing for both new and experienced analysts. - Build a strong bench of future leaders by coaching, mentoring, and providing development opportunities aligned to individual and business goals. - Promote a high-performance team culture rooted in DaVita’s Mission and Core Values. - Ensure robust onboarding, training, and knowledge management practices that support both team effectiveness and individual growth. - Influence, Leadership & Communication - Serve as a thought partner to senior executives, offering clear and compelling insights that drive strategic decisions. - Communicate complex analyses and recommendations clearly and persuasively to both technical and non-technical audiences. - Build and maintain strong, trust-based relationships across ROPS and adjacent functions to influence beyond direct authority. - Lead presentations, initiatives, and executive discussions that shape enterprise direction and cross-functional alignment. Qualifications - Bachelor’s degree required, Master’s degree in Business or a related field preferred. - 5+ years of progressive leadership experience, including direct oversight of analytics or operations teams. - Proven success in developing strategic capabilities and leading enterprise-level initiatives. - Experience designing, leading, and scaling high-impact teams that support operational functions. - Strong business acumen, analytical capability, and communication skills. - Healthcare industry experience preferred, but not required. Benefits - A "community first, company second" culture based on Core Values that really matter. - Clinical outcomes consistently ranked above the national average. - Award-winning education and training across multiple career paths to help you reach your potential. - Performance-based rewards based on stellar individual and team contributions. - A comprehensive benefits package designed to enhance your health, your financial well-being and your future. - Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

• Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process • Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support • Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger • Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities • Partner with Sales, CS, Partnerships, Support, Product & Platform Enablement, Process & Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable • Develop and grow a team of GTM enablement roles over time • Track program effectiveness and continuously improve based on feedback and performance data