• Support the execution and optimization of sales processes, from opportunity creation through close • Maintain pipeline hygiene and ensure accurate opportunity data within Salesforce CRM • Monitor pipeline performance and identify opportunities to improve conversion rates, cycle time, and sales velocity • Support sales forecasting processes through data accuracy and structured reporting • Support operational processes across the post-sale lifecycle, including onboarding, renewal, and expansion • Partner with Customer Success to improve customer health tracking, renewal visibility, and retention workflows • Identify and address friction points in the customer journey to improve retention and expansion outcomes • Support segmentation and lifecycle management to better align customer engagement strategies • Administer and optimize Salesforce CRM, including configuration, automation, and data integrity • Build and maintain dashboards that provide visibility into pipeline health, sales performance, and customer lifecycle metrics.

Role Description We are seeking a strategic, innovative, and inspiring leader to oversee our Operations Analytics team, responsible for delivering data-driven insights and process improvements across our revenue cycle. This role is pivotal in driving measurable business impact, optimizing collections and credits, and developing high-performing analytical talent. As a key leader in our Revenue Operations (ROPS) organization, you will shape team design, promote operational excellence, and champion a culture of growth, learning, and continuous improvement. This is a remote role with 10-15% travel. Denver, Colorado is preferred, but other locations may be considered. Responsibilities - Operational Excellence & Analytics Oversight - Own the health, performance, and business outcomes of a revenue cycle analytics team serving internal operations partners. - Design and manage an organizational structure that aligns analytics support with operational needs. - Provide oversight of analytical initiatives supporting payor collections, payment integrity, credits, and performance reporting. - Implement scalable tools, methodologies, and KPIs to monitor, assess, and improve operational performance. - Foster a culture of compliance and accountability, ensuring adherence to regulatory and internal standards. - Strategic Thinking & Innovation - Translate enterprise goals into clear, actionable analytics strategies that unlock value across ROPS functions. - Develop and champion innovative solutions that drive sustainable improvements in recovery rates and cost efficiencies. - Anticipate future business needs and proactively position the team to meet evolving challenges with creative, data-informed solutions. - Collaborate cross-functionally with senior leaders to shape business strategy through analytics. - Team Development & Talent Stewardship - Lead talent strategy, including recruitment, training, and career pathing for both new and experienced analysts. - Build a strong bench of future leaders by coaching, mentoring, and providing development opportunities aligned to individual and business goals. - Promote a high-performance team culture rooted in DaVita’s Mission and Core Values. - Ensure robust onboarding, training, and knowledge management practices that support both team effectiveness and individual growth. - Influence, Leadership & Communication - Serve as a thought partner to senior executives, offering clear and compelling insights that drive strategic decisions. - Communicate complex analyses and recommendations clearly and persuasively to both technical and non-technical audiences. - Build and maintain strong, trust-based relationships across ROPS and adjacent functions to influence beyond direct authority. - Lead presentations, initiatives, and executive discussions that shape enterprise direction and cross-functional alignment. Qualifications - Bachelor’s degree required, Master’s degree in Business or a related field preferred. - 5+ years of progressive leadership experience, including direct oversight of analytics or operations teams. - Proven success in developing strategic capabilities and leading enterprise-level initiatives. - Experience designing, leading, and scaling high-impact teams that support operational functions. - Strong business acumen, analytical capability, and communication skills. - Healthcare industry experience preferred, but not required. Benefits - A "community first, company second" culture based on Core Values that really matter. - Clinical outcomes consistently ranked above the national average. - Award-winning education and training across multiple career paths to help you reach your potential. - Performance-based rewards based on stellar individual and team contributions. - A comprehensive benefits package designed to enhance your health, your financial well-being and your future. - Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

• Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process • Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support • Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger • Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities • Partner with Sales, CS, Partnerships, Support, Product & Platform Enablement, Process & Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable • Develop and grow a team of GTM enablement roles over time • Track program effectiveness and continuously improve based on feedback and performance data

Role Description This is a rare opportunity to step into a high-impact leadership role at the ground floor. We are bringing our revenue cycle operations fully in-house and are looking for an entrepreneurial, forward-thinking leader who is energized by building from 0 → 1, driving innovation, and owning results end to end. Release Recovery is seeking someone who thrives in a growth environment and wants their work to have a direct and lasting impact on the organization. The Director/Vice President of Revenue Operations will lead the transition of Release Recovery’s insurance billing operations fully in-house, building the systems, workflows, infrastructure, and team needed to support a scalable, high-performing revenue cycle operation. This individual will oversee the full lifecycle of billing and reimbursement operations across all programs and service lines, including: - Utilization review - Claims management - Payer relations - Reimbursement optimization - Denial management - Compliance oversight Primary Responsibilities: - Revenue Cycle Leadership: - Build, own, and manage the full lifecycle of insurance billing operations from eligibility verification through final reimbursement. - Develop, implement, and optimize revenue cycle workflows across residential, outpatient, PHP/IOP, and case management services. - Establish internal controls to ensure accurate, compliant, and scalable billing practices. - Monitor and improve key performance indicators including: - Clean claim rate - Days in A/R - Authorization approval rates - Denial trends - Net collection percentages - Reimbursement variance analysis - Identify process inefficiencies and implement automation and technology solutions to improve operational performance. - Utilization Review & Authorizations: - Oversee authorization strategy and utilization review processes across all levels of care. - Ensure timely and accurate submission of clinical documentation supporting medical necessity and level of care. - Partner closely with clinical leadership to align documentation practices with payer requirements. - Monitor authorization utilization and proactively prevent lapses in coverage. - Train and support UR staff and clinical teams on payer guidelines and documentation standards. - Claims Management & Billing Operations: - Own the full claims cycle including claim creation, coding accuracy, submission, and reconciliation. - Ensure compliance with CPT, HCPCS, and ICD-10 coding standards specific to behavioral health services. - Validate charge capture and supporting documentation prior to claim submission. - Manage electronic billing systems, clearinghouses, and EMR integrations. - Maintain payer billing rule libraries and submission requirements. - Denials, Appeals & Accounts Receivable: - Develop and execute denial prevention and appeal strategies. - Lead reimbursement renegotiation efforts with payers when appropriate. - Oversee all insurance appeals, including both clinical and administrative appeals. - Analyze denial trends and implement corrective action plans. - Supervise A/R follow-up processes to ensure timely claim resolution. - Collaborate with legal, compliance, and clinical leadership on complex escalations and payer disputes. - Payer Relations & Contracting Support: - Analyze reimbursement rates, fee schedules, and payer contract performance. - Support and participate in payer negotiations through reimbursement analysis, utilization data, and financial modeling. - Identify opportunities for contract optimization and improved reimbursement structures. - Monitor payer policy updates and communicate operational impacts internally. - Reporting & Analytics: - Build and oversee revenue cycle dashboards and operational reporting. - Provide leadership with insights related to payer mix, reimbursement trends, collections performance, and operational KPIs. - Forecast revenue based on census, payer mix, and authorization utilization. - Conduct root-cause analysis related to revenue leakage and reimbursement delays. - Compliance & Regulatory Oversight: - Ensure compliance with payer contracts, state licensing requirements, and federal billing regulations. - Maintain adherence to HIPAA, behavioral health billing regulations, and audit readiness standards. - Lead internal billing audits and support external payer audits as needed. - Maintain accurate documentation and audit trails for billing and authorization activities. Qualifications - Proven experience in healthcare revenue cycle management, preferably within behavioral health, substance use treatment, or a related healthcare setting. - Strong background in insurance billing, utilization review, claims management, and denial resolution. - Experience building, scaling, or transitioning billing operations in-house. - Entrepreneurial mindset with the ability to develop and execute solutions in a fast-paced, growth-oriented environment. - Demonstrated leadership experience with the ability to build, train, and develop high-performing teams. - Deep understanding of CPT, HCPCS, and ICD-10 coding, payer guidelines, and behavioral health billing requirements. - Proficiency with EMR/EHR platforms, clearinghouses, and revenue cycle technologies. Experience with Kipu, CollabMD, and QuickBooks strongly preferred. - Strong analytical and operational problem-solving skills with the ability to turn data into actionable strategy. - Working knowledge of HIPAA, OASAS, and federal healthcare billing compliance requirements. Benefits - Work alongside respected thought leaders in the recovery space. - Make a direct, meaningful impact on individuals and families. - Receive compensation commensurate with experience (salary range: $125,000 - 165,000). - Be eligible for health, dental, and vision benefits (full-time employees).