About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You'll Do: - Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value - Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite - Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs - Success Metrics: Track and report on key implementation metrics and customer success indicators - Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated What We're Looking For: - Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles - Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users - Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders - Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges - Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes Preferred Qualifications: - Experience in legal tech, AI, or data-driven enterprise products - Passion for customer success and building long-term partnerships - Excellence in project management and organizational skills - Ability to work in a dynamic, fast-paced environment - Strong dedication to customer satisfaction and success Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate. US Base Salary Range $90,000—$120,000 USD Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits* 🧑‍💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks* *In office employees only Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description We're hiring a Senior Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for onboarding, adoption, retention, and growth across a portfolio of high-ACV accounts. This is a high-impact, high-visibility role that’s critical to help our customers adopt our software. You’ll wear many hats: part project manager, part trusted advisor, part product advocate. Qualifications - 3–5+ years in Customer Success, Account Management, or Implementation roles (SaaS preferred) - Background in retail, wholesale, or fashion/apparel technology - Experience managing high-ACV customers ($50K+ ARR) - Strong project management skills (timelines, stakeholders, risks) - Excellent communication, collaboration, and customer empathy - Highly organized; able to track time and manage multiple concurrent accounts Requirements - Experience at a fast-paced startup or high-growth SaaS company - Exposure to product configuration or technical onboarding - Comfortable using tools like Hubspot, Jira, or Zendesk - Prior experience with time-tracked billing or scoped services Benefits - 401(k), Health, Dental, Vision - 9 Paid Holidays per Year - Discretionary Time Off - Paid Parental Leave

• Actively seek new enterprise opportunities and map out expansion pathways within existing accounts. • Serve as the primary point of contact for multi-divisional accounts. • Provide strategic direction and actionable feedback to execution specialists. • Own the ultimate success of every campaign.

• Own the customer relationship in the UK and other English-speaking markets, from onboarding through technical consulting to long-term account management • Run multiple customer projects in parallel • Act as the technical point of contact • Help shape how we onboard and support customers as we grow • Manage onboarding end to end, from setup and configuration to go-live • Train users so they can operate the platform confidently on day one • Manage multiple implementation or rollout projects at the same time • Own timelines, milestones and stakeholders communication • Support technical configurations, data migrations and integrations • Keep project documentation and stakeholder updates current in Notion • Build long-term customer relationships in the UK and English-speaking markets • Identify and resolve issues before they escalate • Communicate clearly across customers, internal team and external partners • Support customers over the long term, proactively rather than reactively • Identify expansion opportunities and demonstrate measurable value for our customers • Coordinate with the tech team on complex issues • Help develop scalable approaches for onboarding, customer support and project management