• Lead discovery sessions to understand customer systems, workflows, pain points, and objectives. Translate findings into actionable insights. • Develop and maintain a strategic technical roadmap for each account, ensuring alignment between customer goals and Autodesk capabilities. • Design and define tailored technical solutions that demonstrate ROI and align with customer business initiatives. • Coordinate and lead technical specialists to deliver demos, benchmarks, evaluations, and ROI modelling. • Establish credibility through consistent delivery, accurate information, and solution-oriented engagement. • Cultivate long-term technical partnerships with customers to support ongoing success and innovation. • Partner with Account Executives (AEs) to identify cross-sell and upsell opportunities and co-develop customer success plans. • Lead and mentor resolution of complex technical issues escalated by Customer Success.

• You will design, build, and deploy experiments aimed at improving user adoption and engagement. • Formulate hypotheses and execute A/B tests at a high velocity. • Build minimum viable features to validate ideas quickly. • Work seamlessly with Product Managers, Designers, Data Analysts, and Marketing. • Analyze experiment results and user data to uncover hidden insights. • Make smart trade-offs between engineering perfection and speed to market. • Use modern AI tools to accelerate your workflow.

• Work with the product engineering teams to prototype and experiment with new AI features • Work across backend, frontend, and interact with LLMs and/or other ML models • Productionize, launch, and operate AI-based technology integrations into Cribl’s core products with the goal of solving real customer problems • Stay up-to-date with the latest AI technologies and trends • Work closely with fine tuning models, Prompt Engineering, and Inference Platforms • This position will require stand-by, on-call, or off-hours duties

• Conduct deep-dive assessments of workflows across functions to identify automation and AI augmentation opportunities. • Build and maintain an AI opportunity roadmap, prioritizing use cases by ROI, feasibility, and strategic value, in close partnership with department heads and the CEO. • Stay at the frontier of AI tooling and agent frameworks, continuously evaluating new models, platforms, and techniques to keep Endor Labs ahead of the curve. • Design, build, and deploy AI agent-based workflows and automations that solve real business problems – including multi-step agentic workflows, RAG-based knowledge systems, automated content pipelines, intelligent CRM enrichment, and more. • Own the full lifecycle from rapid prototyping to production-grade deployment, including monitoring, error handling, and iteration based on user feedback. • Integrate AI solutions with existing tools and systems (Salesforce, HubSpot, Slack, Google Workspace, internal databases) to create seamless, end-to-end workflows. • Design and execute a comprehensive change management strategy to drive AI adoption across the organization, from executive alignment to individual contributor enablement. • Develop and deliver training programs, workshops, and hands-on enablement sessions tailored to each department’s specific AI use cases and skill levels. • Identify and cultivate AI champions within each team to accelerate grassroots adoption and create a culture of AI-first thinking. • Track adoption metrics, gather feedback, and iterate on both the tools and the training to ensure sustained, meaningful usage.