• Global-to-Local Strategy Alignment: Collaborate with the Global Change Management team to understand core transformation strategies, timelines, and global objectives. • Localization & Execution: Conduct regional/functional impact assessments to identify specific adoption barriers, persona nuances, and resistance points unique to your area. • Stakeholder Partnership & Advocacy: Build and maintain strong, collaborative relationships with the Americas Region leadership to ensure buy-in and alignment with sales objectives. • Feedback Loop & Continuous Improvement: Monitor regional/functional adoption metrics and KPIs, providing the global team with critical insights on the effectiveness of transformation initiatives.

Title: Manager, Triage and Resolution Location: Brisbane Australia Fixed Term Temporary $76076 - $80446 Salary Position type Part-time - Manage the efficient and effective delivery and coordination of a diverse and multifaceted team including: - Oversee the team's efficient management, receipt and initial triaging of all health service complaints and other matters directed to the OHO. - Ensure initial triaging and preliminary risk assessments are conducted in a timely and efficient manner, and cases are accepted (or not accepted) and progressed to appropriate teams for action. - Oversee the efficient management and triaging of health service complaints made by prisoners within Queensland, ensuring administrative decisions are correct and appropriate, and monitoring the management of referrals to relevant agencies (under s.92 of the Health Ombudsman Act 2013) and the response to such referrals. - Lead the team to apply legislation, professional standards, codes of conduct and other formal guidelines to undertake robust and transparent delegated administrative decision-making, primarily on whether complaints and other matters are within jurisdiction and to be accepted by the OHO within staturory timeframes. - Assist the Director in providing feedback, coaching, and mentoring staff, and support staff development in the intake, triage and management of health service complaints and notifications. Success criteria To be successful in this role you will have: Extensive knowledge of legislative requirements within the context of triaging and prioritising complaints, and knowledge of, or the ability to quickly acquire knowledge of the Health Ombudsman Act 2013 and the Health Practitioner Regulation National Law (Queensland). (Accountability) Extensive knowledge and proven experience in coordinating/leading high level complex Practitioner and systemic matters in a sensitive environment utilising a person-centred, trauma informed and culturally safe and capable way. (Vision) Extensive experience and proven ability in coordinating complaints processes and administrative decision-making in a high volume and sensitive environment. This includes a demonstrated ability to work across boundaries and interact with other areas of the organisation to deliver results. (Vision) Ability to monitor changes in the complaints and health environment and strive to facilitate the adoption of digital technologies and use of data to deliver a high-quality complaints experience for stakeholders. (Vision) Significant experience in case management systems and the prioritisation of caseloads to achieve strict deadlines, in a high-risk and sensitive environment. This includes the ability to lead and motivate team members. (Results) High level analytical and written and verbal communication skills and the ability to implement systems and prepare reports, policies, and procedures. (Results) Demonstrated capability in training team members and conducting quality assurance processes with strong and supportive feedback mechanisms to drive improvement and achieve desired outcomes. (Results) Demonstrated ability to role model the organisational values and contribute to a positive workplace culture which embraces flexibility, change, and innovation (Results)

• Own and evolve Affirm’s global mobility strategy across immigration, remote work, and global assignments • Establish globally consistent policies and decision frameworks for immigration, cross-border work, and permanent transfers, with appropriate local flexibility • Build scalable processes and tooling to support global mobility in a remote-first environment • Partner with internal Legal and external counsel to deliver compliant, forward-looking immigration and mobility programs • Advise senior leaders on immigration, mobility, and location decisions, incorporating evolving regulatory requirements and impacts, and balancing business needs, cost, and employee experience • Partner with Legal, Tax, Finance, Total Rewards, Payroll, Equity, and Talent to deliver aligned, business-relevant programs • Lead vendor strategy and optimize partnerships with immigration counsel and mobility providers • Translate complex requirements into clear, employee-friendly policies and guidance • Drive adoption of mobility frameworks through stakeholder education and enablement • Establish and maintain reporting and analytics to track program effectiveness and inform decisions (e.g., timelines, SLAs, KPIs, compliance outcomes, employee experience)

• Own and evolve Affirm’s global mobility strategy across immigration, remote work, and global assignments • Establish globally consistent policies and decision frameworks for immigration, cross-border work, and permanent transfers, with appropriate local flexibility • Build scalable processes and tooling to support global mobility in a remote-first environment • Partner with internal Legal and external counsel to deliver compliant, forward-looking immigration and mobility programs • Advise senior leaders on immigration, mobility, and location decisions, incorporating evolving regulatory requirements and impacts, and balancing business needs, cost, and employee experience • Partner with Legal, Tax, Finance, Total Rewards, Payroll, Equity, and Talent to deliver aligned, business-relevant programs • Lead vendor strategy and optimize partnerships with immigration counsel and mobility providers • Translate complex requirements into clear, employee-friendly policies and guidance • Drive adoption of mobility frameworks through stakeholder education and enablement • Establish and maintain reporting and analytics to track program effectiveness and inform decisions (e.g., timelines, SLAs, KPIs, compliance outcomes, employee experience)