• Serve as a key point of contact for clients, building strong and trusted partnerships • Manage and coordinate the delivery of HCP/MedComms projects, ensuring quality and timely completion • Support strategic input into account planning, identifying opportunities to expand services and support client goals • Oversee project delivery, budgets, and timelines within accounts • Build effective internal networks and collaborate across teams to deliver an integrated solution • Generate internal project estimates and collaborate with PM/PC to develop timelines • Translate client needs and expectations to internal agency team through project brief development and internal meetings and communications with the cross-functional agency team • Monitor project estimate vs. actual time and cost accruals • Review monthly account billing for accuracy and completeness in accordance with client PO(s) • Assist in tactical planning and brand strategy

• Own and shape the long‑term strategy for a portfolio of key hotel group customers, acting as their senior point of contact • Build strong, trusted relationships with senior stakeholders and help them get the most value from our software • Lead commercial conversations such as renewals and growth opportunities, taking a consultative and solutions‑led approach • Work closely with teams like Product, Customer Success and Support to make sure customer needs are clearly understood and delivered against

• Drive channel sales by implementing iTS’s strategic goals and objectives. • Act as the primary point of contact for iTS partners and customers. • Build and maintain strong, long-term relationships with partners. • Focus on sales and presales activities to maximize revenue growth. • Achieve monthly sales targets by managing and motivating resellers to perform. • Recruit, grow, and manage the reseller network through proactive outreach, including cold calling and relationship building. • Manage partners/dealers and drive sales for solutions such as PaperCut (MF, NG, Hive, Pocket), Umango, Docslide, and iTSPrint and copy control hardware. • Deliver sales and product training to new resellers and provide periodic refresher sessions for existing partners. • Maintain accurate customer and reseller records in our CRM system (webCRM). • Distribute promotional materials, letters, and email campaigns regularly. • Educate resellers on new features and products as they become available. • Maintain dealer price lists and communicate updates promptly. • Issue Not-for-Resale licenses and set up trials when required. • Invite customers and resellers to conferences, exhibitions, and events. • Host monthly webinars to educate and promote iTS solutions and services. • Collaborate with the Marketing Department on email campaigns, direct mail, and website content for iTS and Print and Copy Control platforms. • Support resellers with tenders and respond to technical/functional queries. • Generate quotations and verify pricing accuracy. • Demonstrate software to resellers’ end-users when required. • Attend monthly sales meetings online and at iTS offices across Europe. • Perform general administrative tasks as needed.

Role Description We are seeking a Strategic Accounts Manager to join our Payment Integrity Team. In this role, you will help support and grow key client relationships while serving as an important liaison to cross-functional and internal teams. You will play a key role in ensuring clients receive a high-quality experience through strong communication, operational support, and proactive problem solving. This role is highly collaborative and customer-focused, requiring someone who enjoys building relationships, navigating complex issues, and driving continuous improvement. You will partner closely with leadership and internal stakeholders to support strategic initiatives, improve processes, analyze client data and trends, and help identify opportunities to enhance the value delivered to clients. Your work will directly contribute to client satisfaction, retention, and long-term growth. The ideal candidate is organized, analytical, adaptable, and comfortable working in a fast-paced environment. You enjoy using data to inform decisions, communicating clearly across teams, and helping drive execution on important customer priorities. You are proactive, solutions-oriented, and passionate about delivering an exceptional client experience. People who succeed at Cohere are empathetic teammates who are candid, collaborative, and caring, and who embody our core values and principles. We believe diverse, inclusive teams create the most meaningful impact, and we are committed to fostering a supportive and growth-oriented environment for everyone. Qualifications - Bachelor’s degree in a related field - 6+ years of experience in account management, client success, healthcare operations, consulting, or similar client-facing roles - Strong communication, relationship management, organizational, and problem-solving skills - Experience supporting cross-functional initiatives and collaborating with both business and operational teams - Analytical mindset with the ability to interpret data, identify trends, and support business recommendations - Comfortable operating in a fast-paced, evolving environment with shifting priorities - Self-motivated, adaptable, and highly collaborative - Passionate about delivering a proactive, supportive, and partner-oriented client experience - Passion for improving the healthcare system and helping drive better outcomes for clients and patients Requirements - Healthcare domain experience strongly preferred; experience working with health plans is a plus - Familiarity with Mac, Google Suite, Confluence, and JIRA - Experience supporting strategic client initiatives, implementations, or operational process improvements - Demonstrated ability to learn quickly and take initiative in unfamiliar areas - Project management experience, including planning, coordination, and execution across multiple stakeholders Benefits - 💻 Fully remote opportunity with about 10% travel - 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program - 📈 401K retirement plan with company match; flexible spending and health savings account - 🏝️ Flex Time Off + company holidays - 👶 Up to 14 weeks of paid parental leave - 🐶 Pet insurance - The salary range for this position is $125,000 - $140,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. Interview Process - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Behavioral Interview(s)