• erste Anlaufstelle für technische Anfragen unserer Nutzer:innen • analysieren und kategorisieren von Problemen • selbstständige Lösung oder Eskalation an technische Teams • Dokumentation technischer Lösungen in Jira • Zusammenarbeit mit Customer Success, Infrastruktur und Development Teams • Erstellung von Benutzerhandbüchern und Tutorials

• Ensure compliance with internal controls requirements and coordinate the financial statement audits with the external auditors • Work closely with Internal Audit to monitor Model Audit Rule (MAR) compliance for Finance; coordinate all testing, documentation, and support for Finance • Perform self-audits of internal controls prior to formal audits occurring • Analyze internal controls independent of Internal Audit to ensure Finance has internal controls adequate to mitigate any material financial statement risk at a corporate and a global level • Evaluate risks and designs internal controls to ensure the effectiveness and efficiency of financial and operational controls, the reliability and accuracy of data and information systems, and the adequacy of controls over segregation of duties, safeguarding of corporate assets and corporate governance • Ensure consistency of financial internal controls across all VSP companies • Implement remediation efforts for control weaknesses identified; negotiate with Internal Audit as needed to reach agreement that remediation efforts are acceptable • Review internal control compliance documentation to ensure it is clear and well-organized and that it appropriately documents the effectiveness of the controls • Serve as a liaison between VSP management and external auditors • Schedule audits and ensures audit timelines are met; assign and monitor due dates of all financial information necessary to successfully complete audits • Request, collect and review all financial information requested by external auditors • Create, issue and manage reports for management, include status updates, open issues, audit expense tracking, and dashboards • Perform special audit and internal controls projects as assigned and reports findings to management • Coordinate with other units/departments to facilitate special requests and resolve escalated issues

• Respond to and resolve Level 1 and Level 2 IT support tickets related to software, hardware, and network issues. • Act as the first line of support for client technical issues via remote access, phone, or ticket system. • Provide support for Windows desktops, Windows Server, Microsoft 365, Google Workspace, DNS, DHCP, and related systems. • Respond to alerts from RMM tools; investigate and remediate low-complexity issues. • Troubleshoot and resolve common user issues including desktop performance, connectivity, printers, and email. • Manage and document support tickets using internal ticketing systems, ensuring accuracy and completeness. • Maintain and update internal IT documentation, system procedures, passwords, and asset inventory. • Assist in onboarding/offboarding processes including account setup, permissions, and hardware coordination. • Ensure clear, timely, and professional communication with clients throughout the support process. • Escalate complex issues to Level 3 teams with detailed documentation and diagnostics. • Collaborate with other IT staff and contribute to continuous improvement of support processes and tools.

• Translate business requirements into structured, viable system solutions • Define architectural guidelines for corporate initiatives and evolutionary programs • Design business-process-oriented architectures, ensuring integration between systems • Architect solutions with consideration for scalability, security, and performance • Support phasing of requirements and prioritization of initiatives based on impact and feasibility • Ensure adherence to technology standards and corporate architecture best practices • Lead definition and governance of integrations (online and batch) between systems • Assess technical risks and propose mitigation strategies