• Own end-to-end payroll delivery for all non-GTM employees globally, ensuring accuracy, timeliness, and consistency across multiple jurisdictions, entities, and EOR partners • Establish and manage a standardized payroll calendar, including clear cutoffs, review cycles, funding timelines, and disbursement schedules • Partner with Revenue Operations to incorporate finalized GTM payroll inputs and execute payments within a unified, controlled framework • Ensure compliance with local payroll regulations, tax requirements, and statutory obligations across all countries of operation, coordinating with external providers and advisors • Manage relationships with EOR partners, including funding requests, reconciliations, issue resolution, and establishing a forward-looking funding cadence aligned with Finance and Treasury • Administer equity programs end-to-end, including new grants, exercises, and terminations, while maintaining cap table accuracy and integrity • Partner with Finance and Legal on equity-related processes, including 409A valuations and ensuring alignment with ASC 718 reporting requirements • Design and implement a scalable payroll and equity controls framework, including independent review, general ledger reconciliation, variance analysis, and audit-ready documentation • Serve as the primary point of contact for internal and external audits related to payroll and equity • Act as a trusted internal partner, supporting employee questions on payroll and equity, and collaborating with People Ops on onboarding, offboarding, and compensation changes

• Run payroll from start to finish for your customer portfolio • Follow standard processes and checks to ensure payroll data is accurate • Work directly with customers to resolve questions or issues • Look for better ways of working and suggest improvements

• Own end-to-end payroll delivery for all non-GTM employees globally, ensuring accuracy, timeliness, and consistency across multiple jurisdictions, entities, and EOR partners • Establish and manage a standardized payroll calendar, including clear cutoffs, review cycles, funding timelines, and disbursement schedules • Partner with Revenue Operations to incorporate finalized GTM payroll inputs and execute payments within a unified, controlled framework • Ensure compliance with local payroll regulations, tax requirements, and statutory obligations across all countries of operation, coordinating with external providers and advisors • Manage relationships with EOR partners, including funding requests, reconciliations, issue resolution, and establishing a forward-looking funding cadence aligned with Finance and Treasury • Administer equity programs end-to-end, including new grants, exercises, and terminations, while maintaining cap table accuracy and integrity • Partner with Finance and Legal on equity-related processes, including 409A valuations and ensuring alignment with ASC 718 reporting requirements • Design and implement a scalable payroll and equity controls framework, including independent review, general ledger reconciliation, variance analysis, and audit-ready documentation • Serve as the primary point of contact for internal and external audits related to payroll and equity • Act as a trusted internal partner, supporting employee questions on payroll and equity, and collaborating with People Ops on onboarding, offboarding, and compensation changes

• Define and deliver the experience that gets every customer from contract signature to first successful payroll — quickly, accurately, and with confidence • Set the onboarding strategy and roadmap. Define a clear, outcome-driven vision that improves activation, reduces friction, and builds lasting customer trust • Own and drive core business metrics. Instrument, monitor, and improve key metrics including pNPS, activation rate, time-to-first-payroll, care ticket volume, and early retention. • Reimagine onboarding through an AI-first lens. Deliver intelligent automation, guided configuration, and proactive error prevention. • Evolve onboarding into an AI-augmented system. Partner with services teams to redesign workflows using AI-assisted tools and emerging agentic patterns to improve speed, accuracy, and scalability • Drive a cohesive, end-to-end onboarding experience (CX). Ensure alignment across product UX, human-assisted onboarding, and cross-product configuration — creating a seamless path to first value • Develop deep customer and operational insight. Leverage interviews, onboarding sessions, care data, and behavioral analytics to identify root causes and prioritize effectively • Lead execution with clarity and quality. Partner closely with Design and Engineering to deliver high-quality, high-impact product experiences • Contribute to a high-performance team. Build strong cross-functional relationships and raise the bar on ownership, collaboration, and outcomes