• Own key areas of DroneDeploy’s cloud infrastructure, improving reliability, performance, and usability of the platform and related services. • Design, build, and evolve infrastructure-as-code to provision and manage scalable, secure environments used across engineering teams. • Lead improvements to CI/CD pipelines and release workflows (e.g., GitHub Actions, Jenkins, CircleCI), creating templates and tooling that make deployments faster, safer, and more consistent for product teams. • Champion observability by implementing and refining monitoring, logging, alerting, and dashboards that give teams clear visibility into system health and customer impact. • Partner with engineers across multiple product areas to streamline code deployment, promote a culture of collaboration and shared responsibility, and define “golden paths” for how services are built, tested, and operated. • Identify areas of operational toil or fragility and implement durable automation and process improvements that reduce recurring incidents and support burden. • Participate in the production support rotation, including incident response, troubleshooting high-impact issues, and contributing to post-incident reviews and follow‑through actions. • Contribute to ML Ops efforts by collaborating with AI-focused teams on running machine learning processes in the cloud, supporting model training, evaluation, and related infrastructure needs when required. • Share expertise through code reviews, documentation, pairing, and mentoring, helping other engineers adopt best practices in infrastructure, deployment, and reliability while continuously learning new tools and techniques. • Use AI tooling in day‑to‑day engineering work (e.g., code generation, test scaffolding, troubleshooting) and provide feedback that helps improve how DroneDeploy uses AI across R&D.

Title: AI Deployment Engineer Location: New York City, NY Department: Delivery Job Description: 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies. This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI. This is a hybrid role based out of our San Francisco, Chicago, Austin, and New York City hubs. 🦸🏻‍♀️ What you'll do - Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions - Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges - Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape - Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation - Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations - Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment ⭐️ What you need - Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management - Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications - Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment - Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership - A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI - A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts 🍩 Benefits & perks (US Full-time employees) - Generous PTO, plus company holidays - Medical, dental, and vision coverage for you and your family - Paid parental leave for all parents (16 weeks) - Fertility and family planning support - Early-detection cancer testing through Galleri - Flexible spending account and dependent FSA options - Health savings account for eligible plans with company contribution - Annual work-life stipends for: - Wellness stipend for gym, massage/chiropractor, personal training, etc. - Learning and development stipend - Company-wide off-sites and team off-sites - Competitive compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Role Description Enterprise Technology is the engine driving the future of transportation. If you’re looking for the chance to leverage advanced technology to redefine the mobility landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Ford is seeking an experienced and passionate Site Reliability Engineer (SRE) to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure the uptime, scalability, and maintainability of our critical cloud services. You'll be at the intersection of SRE and Software Development, building and driving the adoption of our global monitoring capabilities. If you're passionate about using your IT expertise and analytical skills to shape the future of transportation, this is your opportunity to make a real impact. Join us and be part of a team that's building the future of mobility! - Write, configure, and deploy code in Go and Javascript that improves service reliability for existing or new systems; set standard for others with respect to code quality. - Work within Google Cloud Platform (GCP) infrastructure, optimizing performance and cost, and scaling resources to meet demand. - Provide helpful and actionable feedback and review for code or production changes. - Drive repair/optimization of complex systems with consideration towards a wide range of contributing factors. - Lead debugging, troubleshooting, and analysis of service architecture and design. - Participate in on-call rotation. - Write documentation: design, system analysis, runbooks, playbooks. Provide design feedback and uplevel design skills of others. - Implement and manage SRE monitoring application backends using Golang, Postgres, and OpenTelemetry. Develop tooling using Terraform and other IaC tools to ensure visibility and proactive issue detection across our platforms. - Collaborate with development teams to enhance system reliability and performance, applying a platform engineering mindset to system administration tasks. - Develop and maintain automated solutions for operational aspects such as on-call monitoring, performance tuning, and disaster recovery. - Troubleshoot and resolve issues in our dev, test, and production environments. - Participate in postmortem analysis and create preventative measures for future incidents. - Implement and maintain security best practices across our infrastructure, ensuring compliance with industry standards and internal policies. Participate in security audits and vulnerability assessments. - Participate in capacity planning and forecasting efforts to ensure our systems can handle future growth and demand. Analyze trends and make recommendations for resource allocation. - Identify and address performance bottlenecks through code profiling, system analysis, and configuration tuning. Implement and monitor performance metrics to proactively identify and resolve issues. - Develop, maintain, and test disaster recovery plans and procedures to ensure business continuity in the event of a major outage or disaster. Participate in regular disaster recovery exercises. - Contribute to internal knowledge bases and documentation. Qualifications - Bachelor’s degree in Computer Science, Engineering, Mathematics or equivalent work experience. - 3+ years of experience as an SRE, Software Engineer, DevOps Engineer or similar role. - Solid programming skills in Golang and scripting languages, with a good understanding of software development best practices. - Proficient with monitoring and observability tools, particularly OpenTelemetry, Dynatrace or other tools. - Proficient with cloud services, with a strong preference for Kubernetes and Google Cloud Platform (GCP) experience. - Experience with relational and document databases. - Ability to debug, optimize code, and automate routine tasks. - Strong problem-solving skills and the ability to work under pressure in a fast-paced environment. - Excellent verbal and written communication skills. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year's Day. - Paid time off and the option to purchase additional vacation time.

Role Description We are looking for a Site Reliability Engineer to help us tame DNS. Responsibilities include: - Linux system administration and troubleshooting - Network configuration and troubleshooting - Working with Salt configuration management software to admin hosts - Write Python scripts for automation - Use your comprehensive understanding of DNS to troubleshoot and resolve issues across different operating systems and networking environments - Solve infrastructure projects and help developers launch new software into production - Join our critical incident response team in an established on-call rotation - Build comprehensive and beautiful documentation - Improve operational checklists, processes, and validations making them error-proof Qualifications - Proven track record of completing complex work independently - Solid understanding of the Linux Operating System - Filesystem and permissions - Firewall (iptables) and networking setup - System management (systemd) - Infrastructure as Code (IaC) experience (Salt / Ansible / Terraform / Opentofu / Chef / Puppet) - Develop automation using Python and Bash - Experience with network troubleshooting is a must - Command line tools (dig, dog, delv, ping, nping, mtr) - Packet Capture (tcpdump, wireshark, termshark) - Solid understanding of networking concepts (OSI model, TCP/IP, UDP/TCP, IP addresses and Subnetting, Routing, unicast and anycast, BGP) - Domain Name System protocol on lock (Record Types, Resolution paths and server types, DNSSEC extensions) Requirements - Bonus if you have DNS experience (Worked with BIND / PowerDNS / Unbound or worked closely with organizations deeply in DNS administration and service, Cloudflare, ARN, RIPE, etc.) - Skill with some hardware (Juniper / JunOS / VyOS) - Skill with VPN protocols (OpenVPN / Wireguard / StrongSwan) - Passion for anti-censorship / VPNs / DNS Benefits - Salary: 140K - 180K CAD per annum - This position is REMOTE in Canada only but you MUST reside in the Eastern Time Zone - Toronto office welcomes all to get together for face time and social gatherings with the team regularly