Reshaping Children's Lives®
Bilingual New Patient Coordinator
Location
Arizona
Posted
21 days ago
Salary
$21 / hour
Seniority
Mid Level
Job Description
Bilingual New Patient Coordinator
Cranial Technologies, Inc.
• Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt • Answer questions about the treatment in easy-to-understand ways • Help parents understand what makes Cranial Technologies different from the competition and communicate the benefits of treating with Cranial Technologies vs the competition • Address and overcome objections from families • Coordinate with territory sales reps on unresponsive or declined leads
Job Requirements
- High School Diploma or equivalent required
- Bilingual in Spanish and English
- 2-3 years of customer service experience, preferably in an environment connecting with warm leads, customer retention, or quota-based goals
- Exceptional communication and human relations skills in working with patients and co-workers from different backgrounds
- Energetic and enthusiastic personality
- Ability to manage details and strong organization skills
Benefits
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- Flex Spending Plans
- 3.5 Weeks Paid Time Off plus 7 paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
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