• Serve as the primary contact of families calling to inquire about ABA therapy or diagnostic services. • Demonstrate empathy, professionalism, and a solutions-focused approach in every interaction. • Clearly explain the intake process, service offerings, documentation requirements, and expected timelines. • Conduct outbound follow-up to families regarding missing documents, status updates, and next steps. • Perform initial intake screening to identify service needs and gather essential family and child information. • Review intake forms and documents for completeness and accuracy. • Escalate complex or urgent situations to Intake Supervisor as needed. • Maintain accurate and timely documentation in the CRM and EMR systems. • Follow established workflows, scripting, and call handling situations. • Meet or exceed KPIs including call quality, documentation accuracy, follow-up timeliness, and service-level expectations. • Partner with Clinical Care Coordinator(s), Insurance, and Clinical teams to support a smooth end-to-end enrollment experience. • Communicate any trends, barriers, or recurring questions to leadership to support continuous improvement efforts.

Role Description Nuestro cliente, reconocido por ser Great Place to Work, está en búsqueda de Teleoperadores Bilingües (inglés) para brindar atención al cliente. - Serás responsable de atender consultas, brindar soporte y seguimiento a clientes via llamada telefónica y/o escrita en inglés. Qualifications - Ser mayor de edad. - Nivel de inglés B2 (intermedio) o superior avanzado. - Disponibilidad para trabajar desde casa (la empresa proporciona los equipos de computo). - Flexibilidad para elegir turnos: mañana, tarde, noche o madrugada. - Residir en Lima Metropolitana o Provincia. Benefits - Ingreso a planilla cubierta al 100% desde el primer día. - Salario competitivo superando los S/. 2000. - Línea de carrera y oportunidades de crecimiento. - Descuentos corporativos. - Capacitaciones pagadas. Company Description ¿Te apasiona el servicio al cliente y dominas el inglés? ¡Esta es tu oportunidad para crecer profesionalmente en una empresa que valora tu talento! Postula ahora y sé parte de un equipo exitoso.

Title: Front Desk Receptionist - Part Time Location: 3384 Cobb Parkway NW Suite 420, Acworth, GA Part-time Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. How would you like Sundays off? Yes, every Sunday we’re closed! Job Description What would you do? – The Specifics - Ensures high quality customer service while following all safety protocols. - Ensures a smooth flow of customers through the store. - Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. - Processes and understands managed care plans while obtaining document information from the insurance company as needed. - Provides customers basic and accurate information. - Schedules and confirms appointments, follow-up visits and classes. - Files all patient records daily and pulls patient files for the next day's appointments. - Checks order status and notifies customers when orders are in or of any delays. - Keeps reception area tidy and presentable with all necessary materials. - Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. - Participates in regularly scheduled mandatory communication meetings. Qualifications Are you the right fit? – The Suitable Talent - Experience as a Receptionist, Front Office Representative or similar role preferred but not required. - 0-2 years related experience or training preferred. - Experience handling multiple phone lines preferred. - Strong customer service skills required - Strong organizational skills required Education: High School Diploma or equivalent. Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.  Our Benefits Include: - 401k retirement savings with company match and stock purchase plan - Paid sick time - Parental leave - Employee eyewear discount - College scholarship program Focus on Professional Growth and Career Fulfillment: - Training programs available - Access to educational courses - Emphasis on internal promotions and career advancement At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Title: Front Desk Receptionist - Part Time - Bilingual Spanish Location: Fort Lauderdale United States Job Description: Part-time Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. How would you like Sundays off? Yes, every Sunday we’re closed! Job Description What would you do? – The Specifics - Ensures high quality customer service while following all safety protocols. - Ensures a smooth flow of customers through the store. - Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. - Processes and understands managed care plans while obtaining document information from the insurance company as needed. - Provides customers basic and accurate information. - Schedules and confirms appointments, follow-up visits and classes. - Files all patient records daily and pulls patient files for the next day's appointments. - Checks order status and notifies customers when orders are in or of any delays. - Keeps reception area tidy and presentable with all necessary materials. - Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. - Participates in regularly scheduled mandatory communication meetings. Qualifications Are you the right fit? – The Suitable Talent - Fluent in reading and speaking both English and Spanish. - Experience as a Receptionist, Front Office Representative or similar role preferred but not required. - 0-2 years related experience or training preferred. - Experience handling multiple phone lines preferred. - Strong customer service skills required - Strong organizational skills required Education: High School Diploma or equivalent. Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.  Our Benefits Include: - 401k retirement savings with company match and stock purchase plan - Paid sick time - Parental leave - Employee eyewear discount - College scholarship program Focus on Professional Growth and Career Fulfillment: - Training programs available - Access to educational courses - Emphasis on internal promotions and career advancement At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.