• Oversee the day-to-day operations of the customer support team • Manage support channels including phone and email • Ensure an exceptional customer experience • Handle customer phone calls and provide timely, effective solutions for inquiries and issues • Monitor customer service metrics to maintain high customer satisfaction and response times • Track and report on key customer support metrics such as response times, resolution times, and customer satisfaction rates

Role Description Ready to take your career abroad and gain global experience while living under the Greek sun? Whether you're looking to strengthen your language skills in a multicultural environment, grow within a global company, or simply want a fresh start in a new country, this role gives you the perfect mix of lifestyle, development, and stability. - Handle tickets, following support procedures and policies. - Communicate with customers via chat & e-mail, following support procedures and policies. - Follow specified workflows for incident identification, escalation, resolution and closure. - Track and follow cases to ensure they closed in an efficient and timely manner. - Apply a content policy to digital content and execute handling procedures with consistency. - Work towards reaching targets as set out by client statement of work as well as internal targets. - Ensure high quality and safe experiences for both people and businesses. - Follow company and client procedures and guidelines. Qualifications - Fluent Portuguese + good English communication skills - Strong attention to detail - Problem-solving and troubleshooting ability - Comfort with unexpected changes or last-minute requests - Experience in Customer Support or working with Customer is a big plus - A positive mindset and interest in building an international career Benefits - Full relocation support (flight, hotel stay, and housing assistance — all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & various company discounts - Full training by certified instructors - Career growth opportunities within a global organization - Free online Greek language courses - Flexibility - as the role is offered on a work-from-home-basis in Greece - A diverse, inclusive, Great Place to Work–certified company culture

Role Description Join our dynamic team as a Customer Support & Financial Operations Specialist, where you'll serve as the vital bridge between exceptional customer service and critical financial operations. This role combines customer-facing support with behind-the-scenes financial processes, making you an integral part of our organization's success and customer satisfaction initiatives. - Manage customer inquiries across multiple channels including phone, email, and chat platforms while maintaining high satisfaction scores. - Process financial transactions, billing inquiries, and payment-related issues with accuracy and attention to detail. - Analyze customer accounts to identify discrepancies, resolve billing disputes, and ensure proper account reconciliation. - Collaborate with internal teams including accounting, sales, and operations to resolve complex customer issues. - Execute daily financial operations tasks including invoice processing, payment tracking, and account maintenance. - Document customer interactions and financial transactions in CRM and financial systems. - Optimize support processes by identifying trends in customer inquiries and recommending operational improvements. - Lead escalated customer cases requiring financial expertise and provide solutions that balance customer satisfaction with business objectives. Qualifications - Bachelor's degree in Business, Finance, Accounting, or related field. - 2+ years of experience in customer service or financial operations roles. - Strong analytical and problem-solving skills with attention to detail. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite, particularly Excel. - Experience with CRM systems and financial software applications. - Ability to handle sensitive financial information with discretion and integrity. - Strong organizational skills and ability to manage multiple priorities simultaneously. Requirements - Experience in both customer support and financial operations environments. - Knowledge of accounting principles and financial reporting. - Familiarity with payment processing systems and billing software. - Previous experience in a remote work environment. - Certification in customer service or financial operations. - Bilingual capabilities (English/Spanish preferred). Benefits - This Customer Support & Financial Operations Specialist position offers the flexibility of remote work. - Competitive hourly compensation between $55-$75. - Opportunity to thrive in a fast-paced environment and contribute to financial operations excellence.

• You're the primary contact for all incoming customer requests, ensuring tickets are handled in a structured, timely, and high-quality way. You stay on top of high ticket volumes and prioritize with confidence. • You actively track developments in AI models and tools (Claude, Gemini, ChatGPT and others), independently challenge existing processes, and build intelligent automations, AI-powered triage, and scalable self-service solutions. • You configure and optimize our support platform (Zendesk or similar) — not just as a user, but as an architect. You build the KPIs and reporting structures that enable data-driven decisions, and actively push toward a 24/7 support model. • You translate customer feedback into structured, actionable insights for the product team and serve as a productive sparring partner for engineering via Linear, Jira, or similar.