• Projetar e construir pipelines de CI/CD seguros para múltiplos sistemas de destino. • Desenvolver e gerenciar pipelines usando principalmente GitHub Actions, além de outras ferramentas como Jenkins, Bamboo e Travis. • Automatizar processos manuais e desenvolver ferramentas que aumentem a eficiência operacional. • Colaborar com os times de desenvolvimento para apoiar a adoção de ferramentas e práticas DevOps. • Garantir o uso de padrões seguros e boas práticas em pipelines e infraestrutura. • Escrever e manter infraestrutura como código (IaC), preferencialmente com Terraform (conhecimento em Ansible será considerado um diferencial). • Trabalhar em parceria com as equipes de infraestrutura para entregar soluções robustas e confiáveis. • Solucionar problemas e otimizar os ambientes de desenvolvimento, homologação e produção. • Contribuir para estratégias técnicas e apoiar a evolução da plataforma. • Compartilhar conhecimento e atuar como referência técnica para outros membros do time.

• Grow and lead a high-performing organization across DevOps, IT, and Security. • Define and execute strategic roadmaps aligned with company objectives, technology priorities, and regulatory requirements. • Establish a results-driven culture focused on measurable outcomes, operational excellence, and continuous improvement. • Partner with senior leadership (VP+) to align on long-term strategy. • Guide and oversee DevOps architecture. • Drive adoption of modern DevOps practices with a focus on developer self-service. • Ensure high availability and disaster recovery capabilities across all systems. • Optimize cost, performance, system resilience, and developer productivity. • Direct IT operations including end-user support, device management, SaaS administration, and corporate systems. • Ensure efficient, secure, and scalable IT service delivery across the organization. • Standardize processes, implement tools, and automate for quality and efficiency. • Own and evolve the company’s security posture. • Ensure compliance with applicable regulatory frameworks and internal policies. • Lead risk management and vulnerability management programs. • Partner with product engineering teams to embed security practices in their work. • Report key metrics (e.g. core infra uptime, security posture, incidents). • Use data to drive continuous improvements. • Identify and solve complex operational and technical challenges autonomously. • Collaborate with other teams to support company initiatives with a helpful spirit. • Foster a culture of transparency, accountability, and constructive communication across departments while advising on infrastructure, IT, and security matters. • Set clear priorities aligned with department and company strategy. • Mentor and develop contributors and leaders. • Provide regular, actionable feedback and performance management. • Promote a structured, results-oriented way of working across teams. • Serve as a role model in problem-solving, collaboration, and conflict resolution. • Anticipate hiring needs and advocate for headcount, providing justification, job descriptions, and implement hiring practices for your area within the Technology department hiring and interviewing framework.

• Own and evolve CI/CD pipelines using GitHub Actions and OIDC-based authentication for microservices and agentic workloads, with safe, fast, and reversible deployments. • Automate infrastructure provisioning using Infrastructure as Code (IaC) tools such as Terraform and CloudFormation. • Operate and scale our Kubernetes platform (EKS + Argo CD), including autoscaling, ingress, external-dns, cert-manager, External Secrets Operator, backups, runtime guardrails, and multi-tenant isolation for enterprise customers. • Manage the edge and network perimeter, including Cloudflare (CDN, WAF, Bot Management, DDoS protection, Zero Trust / Access), CloudFront, API Gateway, ALB/NLB, Route 53, and network security controls. • Operate the data and event tier, including Aurora MySQL, ElastiCache/Redis, S3, and MSK (Kafka), with responsibility for backups, point-in-time recovery (PITR), and multi-AZ disaster recovery aligned to defined RTO/RPO objectives. • Build and maintain Lambda workloads where event-driven or serverless architectures are the right fit. • Build observability as a product using Prometheus, Grafana, and OpenTelemetry, including telemetry for LLM and agentic systems such as token cost, tool-call latency, evaluation signals, and prompt/version tracking. • Strengthen our security and compliance posture for SOC 2 and HIPAA, including least-privilege IAM, SCPs, secrets management, SAST/DAST, dependency and container scanning, image signing, AWS Config, Security Hub, GuardDuty, Inspector, and evidence automation. • Drive FinOps initiatives, including tagging standards, Savings Plans and Reserved Instances, per-tenant and per-workload cost attribution, and LLM cost controls. • Build and evolve our AI-native DevOps capabilities.

• Proactively monitor and analyse platform performance. • Collaborate with engineering teams to address performance bottlenecks and ensure scalability. • Assist engineering teams with implementing and reviewing SLOs • Continually improve observability through monitoring and alerting, and dashboards, using tools such as DataDog or Prometheus for example. • Work with other teams to ensure it is effective and provides full coverage. • Ensure the service is highly available and resilient • Champion best practices in design for high availability • Devise runbooks and run game sessions to test our DR plan, H/A and backups • Conduct assessments of capacity and plan for scaling to meet current and future business needs. • Work closely with the Head of Platform Engineering and Head of SRE to strategize and implement scalable solutions. • Work closely with the Platform team, feature teams and, 2nd line support and other stakeholders to ensure a good level of service is provided for our customers and embed SRE practices. • Key player in the response and troubleshooting of incidents, ensuring rapid resolution and minimising downtime. • Participate in blameless postmortems to identify root cause and corrective actions • Develop and maintain playbooks and documentation