• Drive quarter over quarter cloud revenue growth through assigned partners. • Make territory analysis and planning for dedicated geographies. • Perform account planning with all managed partners. • Train new and existing partners on products. • Guide partners through onboarding and enablement stage. • Motivate partners to sell Acronis services to customers. • Drive partner satisfaction acting as a trusted advisor. • Engage and orchestrate internal resources to help partners’ growth. • Maintain regular contact with every partner depending on priority.

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows • Meet or exceed sales targets within SMB Cohort • Communicate with Brazilian Portuguese, Spanish, and English speaking customers, both verbally and in writing • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts • Work with clients to negotiate contract renewals, cross-sells, and upsells • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc. • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas • Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives • Contribute towards the development of a strong team environment by upholding high work standards • Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

• You'll own repeat and referral as outcomes, and you'll set the level of ambition. We'd like to be moving these numbers materially. • The headline metrics: Repeat booking rate, by cohort; Referral rate — customers who bring at least one new customer; Signup-to-first-booking conversion; Long-term LTV. • How you move them is up to you. We work in fast cycles: lots of small, well-instrumented tests, an honest read on what worked, and a willingness to keep what's working, retire what isn't, and try the next thing. • If a test we ran six months ago beats what we're doing now, we'll happily go back to it. • Designing and shipping journeys across signup, activation, first booking, post-trip, win-back, and referral — across email, SMS, WhatsApp, and in-product, with behaviour-based triggers and segmentation throughout. • Running a continuous experimentation program: segmentation, copy, timing, incentives, mechanics. A/B and multivariate testing where it makes sense. Reporting clearly and honestly on what's moved. • Building and rebuilding the referral mechanic until it compounds. We don't have a fixed view of what this should look like — finding what works is part of the role. • Setting up the AI-enabled side of the function: the automations, flows, prompts and operating model. • Working closely with product, performance marketing, content, and data — pulling in support where it'll help. • Owning the lifecycle dashboard and being the source of truth on the metrics above, working in GA4 and Hex (Hex experience is a plus). • Operating our CRM stack (currently HubSpot) and making the call on when and what to migrate to.

• Drive growth and success across a portfolio of our Aged Care partners • Identify and unlock new opportunities through market and customer insights • Build strong, trusted relationships with key decision-makers and stakeholders • Lead the development of compelling proposals, tenders, and new solutions • Partner cross-functionally to ensure smooth rollout and ongoing optimisation • Track, measure, and communicate the value and impact delivered to customers