• Serves as administrator of key quality control processes. • Maintains and analyzes department metrics and produces actionable reports. • Resolves client feedback and interpreter inquiries of all levels of complexity. • Collaborates on department projects and key initiatives, leading project phases to completion and implementation by agreed-upon deadlines. • Analyzes interpretation quality standards and implements quality improvement plans. • Provides evaluator support for quality assessments and audits their performance. • Liaises with other departments and collaborates on interdepartmental projects. • Performs other duties as assigned.

• Review and analyze business requirements and functional specifications to design detailed, well-structured test cases. • Execute manual and automated testing across multiple Salesforce environments, including Lightning, Classic, and integrated third-party applications. • Perform functional, regression, smoke, UAT, and performance testing for Salesforce customizations, including Apex, Visualforce, and Lightning Web Components. • Validate third-party system integrations to ensure end-to-end functionality, data integrity, compliance, and performance. • Identify, document, and track defects through resolution using Jira, with test case management, execution, and reporting handled through Jira Xray. • Collaborate closely with Product and Engineering teams to troubleshoot issues, provide feedback, and recommend quality improvements. • Validate data accuracy across Salesforce objects, reports, dashboards, and system integrations. • Ensure adequate test coverage and proactively identify quality and risk gaps across Salesforce functionality. • Assist in building, maintaining, and expanding automated test coverage using tools such as Playwright, Selenium, or Salesforce-specific automation frameworks (e.g., Provar, Copado). • Support the integration of automated testing into CI/CD pipelines (e.g., GitHub Actions). • Maintain test documentation including test plans, test cases, execution results, and release sign-off artifacts. • Stay current with Salesforce releases, features, and QA best practices to continuously improve testing effectiveness.

• Develop and execute test plans, test cases, and test scripts. • Perform functional, regression, usability, and performance testing. • Track defects, conduct root cause analysis, and collaborate with engineering teams. • Support QA activities, analytics, incident management, and release impact analysis. • Maintain test environments and improve testing efficiency. • Act as a quality advocate and propose product improvements based on feedback. • Support go/no-go release decisions and provide quality insights.

• Ensure the Information Security Team's tasks are completed to the expected quality standards and helps bridge the gap between development and security. • Review closed tickets by the Information Security Team and ensure that they comply with the defined quality criteria. • Review new and updated documentation from the Information Security Team and ensure it complies with the defined quality criteria. • Review the Information Security Team KPIs and implement the defined corrective actions for those that are out of threshold. • Work with the Information Security Project Manager on any project management support tasks. • Provide constructive feedback, identify the root cause of the failure, help improve the process. • Designing, implementing, and maintaining an Artificial Intelligence (AI) knowledge system that uses documented processes to provide consistent, on-demand guidance to the team. • Propose improvements to achieve better quality and reduce overhead. • Document new procedures or update existing ones. • Ensure that documentation is accurate, comprehensive, and delivered on time. • Creation of reports, some of which are based on the tickets. • Keep track of tasks assigned to others. • Engage in ongoing training and professional development to enhance skills and stay current with emerging threats and technologies.