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DDC delivers a robust suite of IT solutions designed to help our clients address the challenges of the digital revolution and embrace the opportunities of digital transformation. We provide a full spectrum of IT solutions that support clients in the defense, healthcare, national security, law enforcement, and intelligence communities. With a central focus on innovation, we translate modern technologies, industry best practices, and proven methodologies into client-driven solutions. Our teams of technologists are organized around digital solutions in the areas of systems/software engineering, data management, cloud adoption, and cybersecurity. As thought leaders and strategic partners, we provide a deliberate mix of people, processes, and technology to advance mission goals. Our IT companies have been consistently recognized for driving mission success through process efficiencies, reduced costs, and exploited technologies.
SPO Tier II
Location
United States
Posted
19 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
SPO Tier II
Diné Development Corporation
Role Description The SPO Tier II Technician provides critical technical support, quality assurance, and business analysis for SharePoint environments across military medical treatment facilities (Army, Navy, Air Force, Marines). This multifaceted role involves full Software Development Life Cycle (SDLC) support, complex troubleshooting of SharePoint Online (SPO) and some legacy on-premises environments, and active engagement with stakeholders to ensure seamless system operations and migrations. - Manage help desk tickets (JIRA, ServiceNow, Remedy) within SLA requirements. - Troubleshoot complex SharePoint issues including permissions, broken web-parts, hardcoded links, Web Application Firewall blocks, un-allowed file extensions, and site size limits. - Route advanced technical issues to Tier III and Tier IV support as necessary. - Provide training to users on SharePoint functionality and new features. - Provide occasional Tier I basic user support for misdirected tickets. - Provide regular updates on the status of assigned tasks, highlighting progress, risks, and issues. - Perform other related duties as assigned. Qualifications - Experience: Minimum 7–10 years of combined experience in Help Desk support primarily in SharePoint. - Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field (relevant experience may be substituted). - Sector Experience: Experience working within a military medical system or DoD environment is highly preferred. - Certification: Security+ - Technical Proficiency: - Expertise in Microsoft Office Suite and SharePoint (versions 2010 through SharePoint Online (SPO) and Subscription Edition (SE)). - Proficiency with help desk platforms such as JIRA, ServiceNow, or Remedy. - Tier 2 type of troubleshooting with SharePoint. - Experience with Power Platform tools: Power Automate, Power Apps, and Power BI. - Familiarity with SharePoint Designer and InfoPath (for legacy support). - Experience configuring and managing SharePoint SE service applications, central admin, ULS/Event logs and SQL Server dependencies. - Skills & Competencies: - Excellent interpersonal, verbal, and written communication skills. - High level of initiative, flexibility, and adaptability in a dynamic environment. - A strong customer service mindset with the ability to build client relationships. - Ability to work effectively in a remote/home office setting across multiple time zones. Benefits - Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage. - Retirement savings with company match. - Paid time off. - Voluntary supplemental benefits. - Access to an employee assistance program. - Educational assistance, with tuition reimbursement.
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Role Description We’re currently hiring Senior Enrollment Managers across multiple Inspira Education Group brands. We’re looking for a driven, entrepreneurial Senior Enrollment Manager with a strong ownership mindset. Someone who thrives in a fast-paced, mission-driven environment and is eager to help students achieve their academic dreams. You’ll play a key role in driving revenue growth through inbound sales, while also helping to build and refine the systems and processes that will allow our sales function to scale in the future. This is one of the most impactful roles at Inspira. As the first point of contact for parents and students exploring our programs, you’ll set the tone for their entire experience. The trust, empathy, and expertise you bring to these conversations often become the deciding factors in their choice to work with us. You’ll guide them through one of the most meaningful decisions of their lives - investing in their education and future success. What You'll Do - Lead consultative intro calls (inbound) with parents and students to understand their goals, explain the admissions process, and recommend the right Inspira programs and packages based on their needs. - Own the relationship with prospective students and families from first touch through enrollment by building trust, offering guidance, and ensuring a smooth and positive experience throughout their journey. - Follow up strategically and consistently to stay connected with prospects, anticipate questions or concerns, and help them confidently decide to partner with Inspira. - Experiment and innovate—test new scripts, refine messaging, and explore creative follow-up strategies to maximize conversion rates and continuously improve the enrollment experience. - Close deals across a range of programs and services, meeting or exceeding monthly and quarterly sales goals. - Collaborate cross-functionally with the marketing, counseling, and finance teams to ensure seamless handoffs, strong alignment, and an exceptional customer experience. - Stay informed on competitor offerings and market trends; provide real-time feedback to founders and leadership to shape product, pricing, and go-to-market strategy. - Leverage HubSpot CRM to manage the full sales cycle—tracking leads, logging communications, creating email templates, forecasting revenue, and maintaining data integrity across all stages. - Forecast enrollments accurately by managing deal stages, values, and close dates in HubSpot. - Support onboarding and customer success for newly enrolled students to ensure a strong start and high satisfaction. Qualifications - 3–5 years of experience in inbound sales within a service-oriented or consultative environment, ideally with sales cycles under 2–3 months. - Proven success selling premium or high-value service packages (ACV $5,000+), with a track record of exceeding targets and delivering exceptional client experiences. - Excellent communication skills. You’re confident presenting, writing, and speaking with clarity, empathy, and professionalism. - Strong CRM proficiency, preferably in HubSpot (or similar tools), with a knack for maintaining clean data and using systems to drive performance. - Comfort with data and reporting, including experience using Excel or Google Sheets to build and interpret dashboards. - Nice to Have: Prior experience in education, admissions, or academic consulting sales. What We Value - Winning Attitude: You find a way to succeed. You dig deeper to understand the “why” behind a no, and you don’t stop until you’ve found a solution. - Curiosity: You constantly push yourself to learn, experiment, and improve. You’re open to new ideas and you see setbacks as opportunities to grow. - Genuine Relationships: You lead with empathy and integrity. Parents and students trust us with one of the most important decisions of their lives, and you honor that by building authentic, human connections. - Smart and Hard Work: You combine awareness and judgment with effort and discipline. You know when to think strategically and when to roll up your sleeves. - Humility and Teamwork: You celebrate collective success over individual wins. You welcome feedback, learn from mistakes, and support those around you. Compensation - OTE: $180,000-$200,000 Benefits - Amazing people with a great vision and values. - Ability to work directly with co-founders and drive impact super quickly. - Your work directly impacts the lives and careers of students across the globe. - 100% coverage of health, vision, and dental benefits. - Flexible Paid-time Off. - Learning and Development Budget. - Retirement Savings Plans - 401k with matching. - Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans. - Note: certain benefits are not provided to 1099 contract workers.
• Influence and support high and low-prescribing CGM physicians, diabetes education nurses, other health care professionals, office/hospital administrative staff, and durable medical equipment providers to prescribe Dexcom products to their patients. • Train healthcare professionals to use Dexcom products and integrate them into practice. • Represent Dexcom at local, regional, and national trade shows and diabetes exhibits to promote Dexcom products to a broad diabetes community. • Provide education on Dexcom products to pharmacies within the assigned territory. • Partner with market access, trade, government affairs, district and territory sales teams, and other departments to facilitate territory sales growth. • Responsible and accountable for meeting territory sales goals as assigned.
• Influence and support high and low-prescribing CGM physicians, diabetes education nurses, other health care professionals, office/hospital administrative staff, and durable medical equipment providers to prescribe Dexcom products to their patients. • Train healthcare professionals to use Dexcom products and integrate them into practice. • Represent Dexcom at local, regional, and national trade shows and diabetes exhibits to promote Dexcom products to a broad diabetes community. • Provide education on Dexcom products to pharmacies within the assigned territory. • Partner with market access, trade, government affairs, district and territory sales teams, and other departments to facilitate territory sales growth. • Increase Dexcom’s market share and meet/exceed district/territory sales targets and KPIs in line with company expectations. • Implement Dexcom strategy and monitor progress towards sales goal achievement using Dexcom analytical tools. • Complete all administrative requirements in a timely fashion as directed by management.
• Influence and support high and low-prescribing CGM physicians, diabetes education nurses, other health care professionals, office/hospital administrative staff, and durable medical equipment providers to prescribe Dexcom products to their patients. • Train healthcare professionals to use Dexcom products and integrate them into practice. • Represent Dexcom at local, regional, and national trade shows and diabetes exhibits to promote Dexcom products to a broad diabetes community. • Provide education on Dexcom products to pharmacies within the assigned territory. • Partner with market access, trade, government affairs, district and territory sales teams, and other departments to facilitate territory sales growth. • Increase Dexcom’s market share and meet/exceed district/territory sales targets and KPIs in line with company expectations. • Implement Dexcom strategy and monitor progress towards sales goal achievement using Dexcom analytical tools. • Responsible and accountable for meeting territory sales goals as assigned. • Complete all administrative requirements in a timely fashion as directed by management.
