• Provide clients with expertise in the field of Commercial Lines insurance for our medical device program • Maintain and develop existing and new customers through appropriate propositions, ethical sales methods, and relevant internal liaison to optimize quality of service, business growth, and customer satisfaction • Support and maintain the Commercial Lines Department, including staff and production • Service of Commercial Lines Insurance • Disseminate appropriate needs of client as it relates to Commercial Insurance • Facilitate requests and needs of Carriers on behalf of clients • Enter client/prospect data into Agency Management System (EPIC) • Secure and prepare summaries of clients’ historical Loss Data • Assist Client Executives (aka Producers) with marketing Carriers for appropriate coverage as needed • Use online carrier tools to develop quotations • Prepare pre-renewal information for client’s review and approval • Update client proposals • Process completed applications, including follow-up for documents required • Request policy changes as requested by client, Account Executive or Producer • Check Policies, Endorsements and Policy Audits for accuracy • Bill policy transactions • Follow through on transactions to ensure policies are properly issued

• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers in core and emerging industries and markets to meet yearly sales goals. • Develops and maintains strong sales relationships with key decision makers and influencers across all levels of an organization. • Manages sales volume with existing customers, while actively prospecting and acquiring new customers to expand and diversify the customer base. • Develops and implements plans to expand business presence in the assigned area. • Shares market insights and competitor information with relevant channels throughout the organization. • Collaborates with leadership to analyze market trends and customer needs. • Attends monthly business meetings for all company-sponsored associations, engages in local trade shows, and represents the organization in regional or national activities as necessary.

• Prospect and identify new providers, building trust and turning them into long-term referral partners • Grow and nurture relationships with existing providers to drive a steady stream of patient referrals • Demonstrate the value of Nabi’s model and streamline the referral process • Collaborate closely with clinical and operations team members to ensure providers and patients have a smooth experience • Work primarily remotely, with occasional in-person events such as conferences and partner site visits to deepen provider relationships and represent Nabi in the field

• Support and lead the onboarding of new customers to ensure a successful Zipline launch to their users. • Act as the primary point of contact for assigned customers and serve as the voice of the customer within Zipline. • Build strong relationships across each customer's organization, including executive sponsors and operational stakeholders, by understanding their goals, culture, and decision-making structure. • Advise customers on best practices and continuous improvement opportunities to drive long-term success with Zipline. • Educate customers on new features, enhancements, bug fixes, and relevant Zipline updates. • Partner with Implementation, Support, Product, and technical stakeholders to ensure smooth onboarding, handoff, and post-launch optimization. • Maintain a structured success plan following implementation, including adoption milestones, business goals, and growth opportunities. • Own customer health, renewal readiness, churn-risk identification, and mitigation across assigned accounts. • Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and inform account strategy. • Identify expansion opportunities and help customers build business cases and budgets to support renewals and upsell opportunities. • Help customers evaluate usage, ROI, and other key metrics that can be used internally and externally. • Lead challenging customer situations with professionalism, urgency, and sound judgment. • Work with Marketing to develop case studies, customer video clips, quotes, and other sales and marketing assets that showcase customer success stories.