• Own product strategy and roadmap for AI-enabled capabilities, workflow automation, data-driven insights, integrations, and platform improvements. • Partner with engineering to design, test, and launch AI-enabled features, copilots, assistants, agents, conversational experiences, and intelligent workflows. • Develop deep understanding of customer workflows across screening, compliance operations, document management, monitoring, business-system integrations, and regulated operational environments. • Conduct customer discovery, stakeholder interviews, workflow analysis, competitive research, and market assessment. • Partner with engineering, security, compliance, legal, and operations to manage risks related to sensitive data, PII, bias, explainability, auditability, and human oversight.

Role Description The Medical Director provides physician support to Enterprise Clinical Services operations, the organization responsible for the initial clinical review of service requests for Enterprise Clinical Services. The Medical Director collaborates with Enterprise Clinical Services leadership and staff to establish, implement, support and maintain clinical and operational processes related to benefit coverage determinations, quality improvement and cost effectiveness of service for members. The Medical Director's activities primarily focus on the application of clinical knowledge in various utilization management activities with a focus on pre-service benefit and coverage determination or medical necessity (according to the benefit package), and on communication regarding this process with both network and non-network physicians, as well as other Enterprise Clinical Services. The Medical Director collaborates with a multidisciplinary team and is actively involved in the management of medical benefits. The collaboration often involves the member’s primary care provider or specialist physician. It is the primary responsibility of the medical director to ensure that the appropriate and most cost-effective quality medical care is provided to members. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Conduct coverage reviews based on individual member plan benefits and national and proprietary coverage review policies, render coverage determinations. - Document clinical review findings, actions and outcomes in accordance with policies, and regulatory and accreditation requirements. - Engage with requesting providers as needed in peer-to-peer discussions. - Be knowledgeable in interpreting existing benefit language and policies in the process of clinical coverage reviews. - Participate in daily clinical rounds as requested. - Communicate and collaborate with network and non-network providers in pursuit of accurate and timely benefit determinations for plan participants while educating providers on benefit plans and medical policy. - Communicate and collaborate with other internal partners. - Call coverage rotation. Qualifications - M.D or D.O. - Active unrestricted license to practice medicine. - Board certification in PM&R or Anesthesiology with experience or subspecialty in pain management. - 5+ years of clinical practice experience after completing residency training. - Sound understanding of Evidence Based Medicine (EBM). - Proven solid PC skills, specifically using MS Word, Outlook, and Excel. - Excellent computer skills and ability to learn new systems and software. - Excellent interpersonal skills and the ability to work over the telephone with other colleagues including physicians, nurses, PTs, OTs and other similar personnel. - Participate in rotational call coverage. Preferred Qualifications - Experience in utilization and clinical coverage review for a managed care organization or insurance company. - Proven data analysis and interpretation aptitude. - Proven innovative problem-solving skills. - Demonstrated excellent presentation skills for both clinical and non-clinical audiences. - Demonstrated excellent oral, written, and interpersonal communication skills, facilitation skills. - Current licensure in New Mexico, Arizona or Indiana. - Willing to obtain additional licensures if needed. Requirements - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Compensation Compensation for this specialty generally ranges from $248,500.00 to $373,000.00. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience, and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

- Set and own the direction of a meaningful part of the Virtual Agents product in line with our product strategy. Our products use cutting edge AI technology to automate critical, high-volume and complex processes, so you’ll need to get into the technical details and bring precision and analytical rigour to product decisions - Own the entire product lifecycle, spanning both the core technology and the commercial/operational elements required to market, sell and deliver it at scale - Develop a deep understanding of our customers, domains and competitive landscape across multiple verticals - Collaborate across the business to execute successfully on your plans - ensuring products are built right, sales and marketing teams are enabled, and delivery teams can scale smoothly - Work closely with the VP Product to help define and refine the overall product strategy

• Own the product roadmap and help shape product direction for emergency response and incident management solutions. • Lead product discovery with customers, internal users, and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact opportunities. • Balance customer needs, operational realities, regulatory considerations, scalability, and technical feasibility. • Drive product decisions using customer insights, operational data, and market analysis. • Translate user needs and business goals into clear product requirements, user stories, and success criteria. • Build a deep understanding of dispatch, RTCC, school safety, and operational response environments. • Partner closely with Engineering and Product Design to deliver mission-critical capabilities and user-centered experiences. • Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment. • Communicate product direction, tradeoffs, and progress clearly to stakeholders across Engineering, Sales, Customer Success, and Operations. • Define and track product success metrics, using insights to guide iteration and continuous improvement. • Lead cross-functional coordination for product releases and launches, ensuring successful rollout and adoption across customer and internal teams.