• Go deep with paying customers, admins, and end users to deeply understand their needs, workflows, and friction points. • Prototype fast. • Use AI as a daily multiplier. • Write clear specs and make hard tradeoffs. • Measure whether it worked. • Drive alignment across Free-to-Paid, Pricing & Packaging, Sales, Support, and other partners.

• Defining the vision and scope of future services, ensuring alignment with user needs and improvements to traceability quality • Developing end-to-end customer journeys, outlining how different user groups will interact with the multi-species system • Translating service propositions into clear personas, user needs, and user stories to support design and delivery • Creating and maintaining a service blueprint, release roadmap, and a single prioritised backlog of work • Ensuring alignment of the service blueprint with the overarching LI blueprint, working collaboratively with other Product Owners and the COO • Identifying and defining all third-party touchpoints, ensuring effective integration across service components • Driving efficiency improvements within the target service model • Collaborating closely with technical and data teams to define and deliver service dependencies • Working with other service teams to ensure seamless delivery within a wider multi-species ecosystem • Partnering with test and transition teams to ensure well-planned and successfully executed releases • Supporting the wider team in identifying and managing change, risks, assumptions, issues, decisions, and dependencies

• Own product strategy and roadmap for AI-enabled capabilities, workflow automation, data-driven insights, integrations, and platform improvements. • Partner with engineering to design, test, and launch AI-enabled features, copilots, assistants, agents, conversational experiences, and intelligent workflows. • Develop deep understanding of customer workflows across screening, compliance operations, document management, monitoring, business-system integrations, and regulated operational environments. • Conduct customer discovery, stakeholder interviews, workflow analysis, competitive research, and market assessment. • Partner with engineering, security, compliance, legal, and operations to manage risks related to sensitive data, PII, bias, explainability, auditability, and human oversight.

Role Description The Medical Director provides physician support to Enterprise Clinical Services operations, the organization responsible for the initial clinical review of service requests for Enterprise Clinical Services. The Medical Director collaborates with Enterprise Clinical Services leadership and staff to establish, implement, support and maintain clinical and operational processes related to benefit coverage determinations, quality improvement and cost effectiveness of service for members. The Medical Director's activities primarily focus on the application of clinical knowledge in various utilization management activities with a focus on pre-service benefit and coverage determination or medical necessity (according to the benefit package), and on communication regarding this process with both network and non-network physicians, as well as other Enterprise Clinical Services. The Medical Director collaborates with a multidisciplinary team and is actively involved in the management of medical benefits. The collaboration often involves the member’s primary care provider or specialist physician. It is the primary responsibility of the medical director to ensure that the appropriate and most cost-effective quality medical care is provided to members. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Conduct coverage reviews based on individual member plan benefits and national and proprietary coverage review policies, render coverage determinations. - Document clinical review findings, actions and outcomes in accordance with policies, and regulatory and accreditation requirements. - Engage with requesting providers as needed in peer-to-peer discussions. - Be knowledgeable in interpreting existing benefit language and policies in the process of clinical coverage reviews. - Participate in daily clinical rounds as requested. - Communicate and collaborate with network and non-network providers in pursuit of accurate and timely benefit determinations for plan participants while educating providers on benefit plans and medical policy. - Communicate and collaborate with other internal partners. - Call coverage rotation. Qualifications - M.D or D.O. - Active unrestricted license to practice medicine. - Board certification in PM&R or Anesthesiology with experience or subspecialty in pain management. - 5+ years of clinical practice experience after completing residency training. - Sound understanding of Evidence Based Medicine (EBM). - Proven solid PC skills, specifically using MS Word, Outlook, and Excel. - Excellent computer skills and ability to learn new systems and software. - Excellent interpersonal skills and the ability to work over the telephone with other colleagues including physicians, nurses, PTs, OTs and other similar personnel. - Participate in rotational call coverage. Preferred Qualifications - Experience in utilization and clinical coverage review for a managed care organization or insurance company. - Proven data analysis and interpretation aptitude. - Proven innovative problem-solving skills. - Demonstrated excellent presentation skills for both clinical and non-clinical audiences. - Demonstrated excellent oral, written, and interpersonal communication skills, facilitation skills. - Current licensure in New Mexico, Arizona or Indiana. - Willing to obtain additional licensures if needed. Requirements - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Compensation Compensation for this specialty generally ranges from $248,500.00 to $373,000.00. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience, and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.