• Spend ~85% of the day owning complex T1 tickets: assist customers via live chat, email, text, phone, and screen-sharing. • Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy. • Distill and effectively communicate technical information to customers with varying technical acumen. • Exercise adaptable communication skills, modifying existing macros or creating new responses as necessary. • De-escalate spicy interactions with confidence and escalate when necessary. • Spend ~10% on meetings and administrative tasks. • Identify incidents and accurately follow incident response protocol.

Role Description Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day. Job Responsibilities - Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services - Provide excellent customer service in a timely and positive manner - Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience - Handle issues and complaints where appropriate - Maintain policies and standard operation procedures Qualifications - Education: High school diploma or equivalent required; bachelor’s degree preferred - Bilingual in English and Spanish (preferred) - Experience in healthcare or insurance (preferred) Requirements - Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment - People-first communicator - you listen with empathy, connect easily, and meet members where they are - Clear and confident in both written and spoken communication, with the ability to answer questions in the moment - Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans - Available for one or more of these shifts options (Eastern Standard Time): - Monday–Friday: 10:00 AM – 6:30 PM - Monday–Friday: 11:00 AM – 7:30 PM - Monday–Friday: 11:30 AM – 8:00 PM - Monday–Friday: 8:00 AM - 12:00 PM and 4:00 PM - 8:00 PM - Saturday–Sunday: 9:00 AM – 5:00 PM and Monday–Wednesday: 10:30 AM -7:00 PM (Off Thursday & Friday) Benefits - Competitive hourly wage ($19.00) - Fully paid Sidecar Health medical, dental, and vision - coverage for you and your whole family, on us - A 401k retirement plan - Paid vacation and company holidays - Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. Company Description Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen. The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent. If you want to use your talents to transform healthcare in the United States, come join us!

Role Description Du schreibst gerne, bist empathisch und willst von zuhause Geld verdienen – auch abends oder am Wochenende? Wir sind eine der größten deutschen Agenturen im Bereich Creator-Management und suchen Menschen, die digitale Communities betreuen und Inhalte von Social-Media-Creators vermarkten – komplett remote, komplett anonym, komplett flexibel. Der Job ist 100 % remote und kann von überall auf der Welt ausgeführt werden. - Du übernimmst die schriftliche Kommunikation mit Fans und Followern von Creators auf digitalen Plattformen. - Du präsentierst und verkaufst exklusive Inhalte direkt im Chat (vom Creator). - Du baust echte Kundenbindungen auf und setzt individuelle Verkaufsstrategien um. - Du arbeitest eigenständig in festen Schichten mit Unterstützung durch unser Supervisor-Team. - Du solltest drei bis sechs Schichten arbeiten können. - Uhrzeiten unserer Schichten: 08–14 Uhr | 14–20 Uhr | 20–02 Uhr (3–6x pro Woche, Teilzeit oder Vollzeit). Qualifications - Sehr gutes schriftliches Deutsch. - Empathie und ein Gespür für Menschen. - Motivation, eigenständig Umsätze zu erzielen. - Keine Berührungsängste mit 18+-Inhalten im digitalen Umfeld. - Strukturierte, zuverlässige Arbeitsweise. Benefits - Erste 2 Monate: 12 € / Stunde + 5 % Provision – Sicherheit beim Einstieg. - Ab Monat 3: bis zu 17,5 % Provision auf deinen Nettoumsatz – ohne Deckel. - Beispiel: 20.000 € Umsatz = 3.500 € | 30.000 € Umsatz = 5.250 €. - Onboarding: 4 Std. Videokurs + 1:1 Coaching + laufende Betreuung. - 100 % Remote – arbeite von überall. - Der Job ist nur möglich auf Freelance-Basis. Du musst in der Lage sein, uns eine Rechnung zu stellen. Es handelt sich um keine Festeinstellung. Weder bei Teil- noch bei Vollzeitpositionierung. Company Description Wir sind ein international agierendes Marketing Unternehmen mit Wurzeln im asiatischen Raum und betreuen Personen des öffentlichen Lebens, Influencer sowie Content Creators weltweit – in Asien, Europa und Amerika. Unser Team aus rund 50 Spezialistinnen und Spezialisten ist auf Social Media Marketing, Reichweitenaufbau sowie auf die Generierung und Monetarisierung digitaler Reichweite spezialisiert.

Role Description Are you a driven and multilingual professional with a passion for sales and customer service? GenePlanet, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. In this role, you will be pivotal in driving sales through effective phone communication and ensuring a seamless, positive patient experience. You will manage our contact center operations, focusing on converting online leads and providing outstanding support. - Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. - Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. - Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. - Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. - Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. - Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. - Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions. Qualifications - Sales-oriented mindset with a focus on achieving results. - At least 2 years of experience working in sales/customer service, preferably in a contact center environment. - Fluency in English and Romanian. - Medical background is a plus. - Marketing knowledge is a plus. - Strong communication skills. - Excellent organizational and time-management abilities. - Ability to work independently and as part of a team. Benefits - Competitive salary and performance-based bonuses. - Opportunities for professional growth and development within a leading biotech company. - A dynamic and supportive work environment. - The opportunity to work in an international environment.