Badger Maps, Inc.

• Partner with small teams to understand business needs and challenges, guide them through account setup/customization and training to ensure success with Badger Maps • Proactively manage relationships through strategic outreach and follow-up to reduce churn and grow account value • Create customer value and loyalty, drive upsells/upgrades based on the customers' needs, and ask for reviews/case studies and referrals through onboarding, training, and other Customer Success Initiatives, like Lead Generation. • Create and maintain internal and external Customer Success materials, resources, and processes • Collaborate with cross-departmental stakeholders in projects to drive company revenue and advocate for customers, with the potential to create and lead your own impactful projects

• Work one-on-one with individual customers to understand their needs, guide them through account setup and customization, and ensure they get the most out of Badger Maps • Handle inbound support calls, delivering fast, clear and effective solutions to a wide range of customer questions • Reduce churn by managing existing customer relationships with strategic relationship building, outreach, and follow-up • Create customer value and loyalty, ask for reviews/case studies and referrals through onboarding, training, inbound support calls, and other Customer Success Initiatives. • Create and maintain internal and external Customer Success materials, resources, and processes • Collaborate with cross-departmental stakeholders in projects to drive company revenue and advocate for customers, with the potential to create and lead your own impactful projects

• Edit 2-3 videos a week and contribute to other Marketing or PR projects • Design visual assets for social media ads, sales enablement, and other marketing campaigns, aligning with brand guidelines • Collaborate with our Director of Marketing and our Marketing team by contributing to creative discussions and maintaining industry-standard best practices in workflow and process • Manage multiple projects concurrently, interpret feedback for edits, and manage varying deadlines • Assist in adding design assets to our website (Craft CMS), ensuring visual consistency • Organize a database of raw and edited media content (with metadata and tags) to maximize usage across all departments and channels