• Deliver excellent customer service to Danish-speaking clients via multiple communication channels. • Handle customer inquiries and complaints professionally and efficiently to maintain satisfaction. • Maintain a courteous and professional attitude in all customer interactions. • Record customer interactions accurately within the company’s CRM system. • Work collaboratively with team members to meet and exceed service goals. • Participate in ongoing training to continuously improve skills and service quality. • Contribute ideas to improve processes and enhance customer experience.

Receptionist / Office Administrator (Bilingual - Spanish Required) Location: Grapevine United States Job Description: Grapevine, TX (Residing within 15 miles is a plus) Southland Holdings $15-$18/hour (based on experience) Part-Time (with opportunity to transition to Full-Time) About the Role Position Overview Southland Holdings is seeking an exceptionally dependable, highly detail-oriented Receptionist / Office Administrator to serve as the front-facing representative of our corporate office. This role is critical to daily operations and requires a professional, friendly, and proactive individual who takes full ownership of the front desk and administrative functions of the building. This is a high call volume, high mail volume position, ideal for someone who thrives on organization, takes ownership, and can manage multiple priorities with minimal oversight. This position will start part-time, with a strong opportunity to grow into a full-time role based on performance, reliability, and business needs. If you're someone who shows up consistently, stays organized under pressure, and enjoys being the go-to resource for a busy office, we want to hear from you. What You'll Do - Manage high-volume incoming calls and route across multiple entities - Greet, assist, and direct visitors and employees with a polished and welcoming demeanor - Coordinate conference rooms and meeting schedules - Handle incoming mail/packages distribution - Maintain a clean, organized, and welcoming reception area - Order and manage office/lobby supplies - Manage building vendors/services - Manage all FedEx/UPS/USPS in going and outgoing shipment requests (creating shipping labels) - Maintain multiple work rooms, supplies, organization - Assist applicants and answer general company inquiries - Serve as a resource to various departments as needed - Take initiative to identify and resolve issues without waiting for direction Required Qualifications - Bilingual (Spanish/English) - REQUIRED - Proven reliability and strong attendance (this is critical) - 3+ years of receptionist/front desk experience - Professional, friendly, and upbeat demeanor with excellent phone etiquette - Highly organized, self-motivated, and able to work independently - Stable work history - Valid driver's license Why This Role Matters This position is more than answering phone. You are the first impression of Southland Holdings and a key part of keeping the office running smoothly. We're looking for someone who takes pride in that responsibility. Apply If You Are Reliable and consistent Friendly and professional Detail-oriented and organized A self-starter who requires little oversight or micromanagement A team player who is willing to step in and support where needed

Role Description Join Our Customer Service Leadership Team – Work From Home, Enjoy Flexibility, and Grow! Are you a passionate professional seeking a fulfilling career with flexibility and growth opportunities? We’re looking for dedicated individuals to join our customer service leadership team. Work from home, enjoy a flexible schedule, and advance your career while maintaining balance in your personal life. - Work-Life Balance: Enjoy the freedom to work remotely and set a schedule that fits your lifestyle. - Supportive Environment: Thrive in a nurturing community that values your success and well-being. - Mentorship & Growth: Learn from experienced leaders dedicated to helping you excel in your role and career. - Unionized Benefits: Protect your rights and enjoy the security of a union-supported environment. - Exciting Perks & Incentives: - Annual Incentive Trips: Rewarding top-performing leaders with unforgettable getaways. - Insurance Reimbursement Program: Safeguard your health with comprehensive coverage. - Skills Enhancement: Participate in specialized training programs to strengthen leadership and management abilities. Qualifications - Dedication to delivering exceptional customer service. - Strong communication and interpersonal skills. - Ability to lead, inspire, and motivate teams to achieve results. - Commitment to professional growth while maintaining work-life balance. How to Apply If you’re ready to join a flexible, supportive, and growth-focused team, submit your resume today. All interviews will be conducted via Zoom for your convenience and safety. Take the next step in your career—work from home, grow your leadership skills, and enjoy a fulfilling career journey with us!

• Answer calls from customers regarding their upgrade to a communicating meter. • Call customers for follow-ups and to schedule technician appointments. • Manage complains and claims regarding service delivery professionally thanks to your empathy and commitment to others.