Satellite Office logo
Satellite Office

Great Place To Work® Philippines Certified | 2024 FT Fast 100 - Ranked 60th

Payments & Settlements Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 1,001-5,000Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

22 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Payments & Settlements Analyst

Satellite Office

• Process daily payables related to loan settlement and disbursement functions across Wisr products. • Manage settlement-related issues, ensuring timely resolution and accuracy, including investigating and reprocessing failed or rejected payments. • Process daily receivables functions, including clearing and allocating funds, managing arrears positions, and treating dishonoured payments. • Work with partners to investigate and allocate unallocated funds to reduce the daily spot balance. • Process weekly payables for WisrApp Roundups and monthly payables for aggregator commissions. • Provide exceptional customer service while supporting and educating customers with these processes and complex loan servicing-related queries and complaints. • Document & provide requested details for Secured Vehicle Loans insurance-related claims. • Liaise with internal and external customers to troubleshoot and resolve system and process-related issues and customer complaints. • Proactively identifies gaps in processes and knowledge, and works to close them accordingly.

Job Requirements

  • 2 years of transferable experience
  • Understanding of core payment principles
  • Understanding of the Australian banking and payments landscape
  • Follows process with support
  • Follows process with limited support, suggests improvement, and moves autonomously between tasks without needing direction
  • Identifies and flags risks
  • Understands operational risk principles, flags risks, and adheres to the escalation policy
  • Attuned listening, eye for detail, genuine care, empathy, and understanding of different stakeholders and customers at different stages of the product life cycle
  • Exceptional communication skills (verbal and written), with the ability to break down complex concepts
  • Strong analytical and problem-solving mindset, with the ability to search for answers to problems
  • An inquisitive, growth mindset, embracing pace, change, and feedback. Operates with proactive curiosity and determination

Benefits

  • You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
  • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
  • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
  • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
  • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

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