• Provide customer service via email (90%) and phone (10%) to customers and internal sales teams • Manage orders from quotation through delivery • Respond to customer inquiries in a timely and professional manner • Prepare and provide price quotations • Process customer orders and issue order acknowledgements • Track and maintain records of quotes, returns, and backorders • Interface consistently with: Customers and their representatives, Outside Sales Team, including upper management, Manufacturing and Operations teams (U.S. and international), Finance Department, Product Management • Resolve customer issues in a timely and efficient manner • Provide proactive updates to customers regarding order status • Ensure orders are processed accurately and on time • Collaborate with procurement on out-of-stock items and late purchase orders • Assist customers with shipping, order progress, and general inquiries • Maintain and update open order reports to meet delivery expectations • Process Return Material Authorizations (RMAs) for warranty and repair services • Support product managers with pricing updates • Assist supervisor with daily operational tasks

Role Description Cyber Support Specialist is a key role in supporting cybersecurity activities required to validate and sustain compliance with the Risk Management Framework (RMF) for project infrastructure and services. This position assists with Assessment and Authorization (A&A) efforts, researches and translates risk information, and partners with client stakeholders to provide input and best-practice recommendations that inform security-related decision making. The role also supports the definition and implementation of security requirements, contributes to the design and testing of security components, and performs vulnerability and code scanning analysis to identify and report security impacts. Qualifications - Bachelor’s degree in cybersecurity, information technology, computer science, or a related field. - 3 to 5 years of relevant cybersecurity experience. - Experience supporting RMF and Assessment and Authorization processes. - Knowledge of RMF controls and their applicability to application security. - Experience supporting security requirements definition, control implementation, and testing activities. - Experience identifying, analyzing, and reporting vulnerabilities and security impacts. - Familiarity with COTS vulnerability scanning tools and static and dynamic code scanning tools. - Ability to communicate technical issues, risks, and metrics effectively to management audiences. - Working knowledge of vulnerability management and reporting processes. - Understanding of application security and development security requirements. - Familiarity with OWASP Top 10 and common web application security risks. - Ability to work effectively in a fast-paced operational environment and adapt to changing priorities. - Ability to work a rotating 12-hour shift schedule with 4 days on and 3 days off, when required. Requirements - CompTIA Security+ certification. - DoD 8140-compliant certification at the intermediate or advanced level. - Experience in cloud cyber defense. - Experience supporting application security in infrastructure and service environments. - Strong analytical, documentation, and reporting skills. - Ability to prepare concise executive-ready status updates and performance metrics. - Demonstrated adaptability and effectiveness during high-intensity operational periods. Job Specific Skills - Risk Management Framework (RMF) controls and application security - Advanced - Cyber Security Management - Advanced - Cloud Cyber Defense - Intermediate - Code scanning tools - Intermediate - Vulnerability Management and Reporting - Intermediate - OWASP Top 10 - Intermediate - Application Security and Development Security Requirements - Intermediate - Adaptability and operational resilience in rotating shift environments – Intermediate

Role Description Mercier Consultancy MD is currently seeking skilled French-Speaking Customer Experts to join our dynamic team supporting a prominent car company in Greece. In this role, you will provide exceptional customer service and support to French-speaking customers, ensuring their inquiries regarding automotive products, services, and after-sales support are efficiently addressed. - Provide excellent customer support to French-speaking clients via phone, email, and chat about car products, services, and maintenance. - Assist customers with product information, service appointments, troubleshooting, and prompt resolution of issues. - Maintain detailed and accurate records of customer interactions within the CRM platform. - Collaborate closely with sales, technical, and service teams to improve customer satisfaction. - Stay updated on the latest car models, features, and company policies to offer precise assistance. - Contribute feedback to optimize customer service processes and enhance overall client experience. Qualifications - Fluency in French (both spoken and written) is mandatory; proficiency in English is a plus. - Previous customer service experience, ideally within the automotive industry, is preferred. - Strong communication and interpersonal skills with a customer-oriented mindset. - Ability to manage multiple tasks efficiently in a fast-paced environment. - Familiarity with CRM systems and digital customer support tools is advantageous. - Willingness to relocate and work in Greece. - Passion for cars and strong problem-solving skills. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values • Provide support for incoming queries and issues related to the company's proprietary software solutions • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved • Adhere to established customer service and documentation standards • Solve and respond to first-level support requests and escalate issues as required • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures