• Provide day-to-day clinical and operational leadership for the 988 Crisis Services team • Supervise and support a multidisciplinary workforce, fostering a culture of compassion, accountability, and excellence • Ensure high-quality crisis intervention services across phone, chat, and text platforms • Partner with the Clinical Director to implement new services, technology, and best practices • Use data and performance insights to strengthen service delivery and meet state and national standards • Support hiring, training, coaching, and professional development of clinical staff • Build strong relationships with internal programs and external partners statewide

• Supports the client relationship management function in a financial company • Expert individual contributor that supports strategic client accounts • Focus on driving client loyalty, managing escalations, and growing the client relationships • Works closely with service, trading, executive management, technology, and other internal subject matter experts to resolve client concerns • Identifies opportunities to utilize company resources to capture assets and maintain profitability standards • Responsible for building and maintaining relationships with centralized management of our CCD clients and, secondarily, each firm’s financial advisors • Develops and delivers presentations to groups, both at home office and conferences • Advocates the growth and utilization of CCD resources, services, and products throughout the firm • Develops marketing campaigns and communications plans to drive increased adoption of CCD platform • Oversees the development of communication plans for the different components of the CCD strategy • Leads and/or participates in strategy development, analysis of adoption drivers, tool set integration, service coordination, and product management for various components of the CCD platform • Surveys the competitive landscape for awareness of potential solutions and potential relationships with high net worth related vendors • Leads development projects for enhanced services and resources including operational strategies • Provides analysis and reports on key success metrics

• Establish yourself as a subject matter expert by demonstrating contracting and negotiating expertise related to T&Cs • Actively participate in ITO process simplification and related lean efforts • Provide the support to the sales and commercial teams during the ITO phase of a transaction for proposal and contract document preparation, mark-up and management • T&Cs risk checklist interpretation and evaluations • commercial risk process questions • customer negotiations • reviewing and finalizing contract and purchase order documents • Provide guidance and recommendations regarding contractual and commercial implications of proposed and final commercial T&Cs strategies and decisions • Coordinate, manage, and maintain a library of master and framework agreement records in Salesforce.com (NEX) • Disseminate relevant contract documents and templates within the organization as needed • Work closely with regional Legal team members to support deal strategy development, T&Cs negotiations with customers • Engage, solicit, and effectively incorporate inputs from required functional subject matter experts into proposal, contract, and purchase order documents • Coach, mentor, and train both new and experienced commercial and sales manager on T&Cs and other relevant contracting related business topics

• Preparation of TX proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment • Develop proposals; may negotiate with customers; ensure deals deliver shareholder value; drive competitive pricing • May include compiling and submitting required tender documentation • Requires specialized knowledge across product lines, markets, sales processes, or customer groups • Requires strong commercial awareness, and is expected to influence the development of strategy for their broad sales territory, including control of resources • Stays informed of industry trends that may inform work • Uses high level of judgment to make decisions and handle complex tasks or problems within projects, product lines, markets, sales processes, campaigns or customers • Has ability to assess quality of information given and ask pertinent questions to stakeholders or customers • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations • Uses multiple internal and some external sources outside of own function to help arrive at a decision • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicates difficult concepts and may influence others' options on particular topics • May guide others to consider a different point of view