At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Customer Experience Associate, you'll be the frontline connection between our customers and our products. In this role, you'll answer questions, solve problems, and represent the voice of the customer across the company. You'll develop deep product knowledge and use that expertise to deliver fast, accurate, and thoughtful support that keeps our customers engaged and connected. What you'll do as a Customer Experience Associate - Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner. - Manage high-quality communications with our customers across several channels including phone, email, chat, and social media. - Promote our brand through conflict resolution abilities and effective communication skills. - Advocate for our players to help us grow the business. What you'll bring - Bachelor's degree or equivalent work experience is preferred. - Prior online customer support or relevant experience. - Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite. - Strong collaboration and communication skills. - Fluency in English. - Ability to work on weekends. Varying shifts between the hours of 6:00 am - 5:00 pm, which includes 5 days of work with 2 days off. #LI-ND1 #LI-HYBRID Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

• Develop effective strategies to manage customer relationships, anticipate customer needs and guide our team through escalated customer service issues. • Provide leadership through effective communication of vision, active coaching and development while comparing customer service results to goals and taking appropriate action to correct when necessary. • Define all customer interactions and develop processes that will provide exceptional customer experiences with each interaction. • Implement AI based tools to enhance customer experience while increasing employee productivity. • Develop CRM functions incorporating our sales channels (in-store, website, webchat, phone and email). • Resolve escalated customer experience issues appropriately, document issues, and train employees on best practices for solutions in the future. • Ensure departmental functional execution including customer/member assignment, customer compliance, pricing and costing maintenance, sales order processing, proposals, and overall departmental processes.

• support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls • assist customers by problem-solving and de-escalating unique situations • promote products and improve sales • handle high volume of inbound customer inquiries • confirm refunds, take payments, place orders, and analyze account data • report to an assigned Customer Service Supervisor

Role Description The Customer Service Specialist is responsible for delivering exceptional service to policyholders and supporting the agency’s retention and growth goals. This role involves handling customer inquiries, processing payments, conducting proactive outreach, and assisting with remarketing efforts. The ideal candidate will be detail-oriented, customer-focused, and comfortable managing both inbound and outbound communications. - Respond to customer policy inquiries via phone, email, and other communication channels. - Collect and process payments accurately and in compliance with agency standards. - Perform proactive outreach to policyholders for renewals, retention, and remarketing opportunities, with demonstrated ability to influence retention outcomes through quoting strategy and carrier selection. - Handle inbound and outbound calls with policyholders and insurance carriers to resolve issues, negotiate and coordinate across multiple carriers simultaneously, and provide updates. - Independently quote insurance policies across multiple carriers (approximately 15–20+) using rater systems and carrier portals, evaluate coverage options, and make informed placement decisions based on risk, pricing, and retention strategy. - Manage and retain accounts within an independent agency environment, including navigating multiple carrier appetites and underwriting considerations. - Assist with remarketing efforts to retain customers and improve satisfaction. - Complete administrative duties, including data entry, document management, and updating customer records in agency systems. - Collaborate with team members to meet service level agreements and retention goals. Qualifications - Insurance license (Property & Casualty) or willingness to obtain within a specified timeframe. Preference given to candidates with an existing license. - Prior experience in customer service, with strong preference for candidates coming from an independent insurance agency environment handling multiple carriers. - Demonstrated proficiency using rater systems and managing high-volume, multi-carrier quoting workflows. - Strong communication skills (verbal and written) and ability to handle high-volume calls. - Proficiency in agency management systems (e.g., AMS360, Salesforce) and rater/quoting platforms used to manage and compare multiple carriers simultaneously. - Ability to multitask, prioritize, and work in a fast-paced environment. Requirements - Customer-focused mindset with strong problem-solving skills. - Strong insurance placement judgment, retention-driven quoting skills, and comfort making coverage and carrier decisions with limited oversight. - Ability to operate effectively within an independent agency model that differs from captive environments. - Attention to detail and accuracy in handling transactions. - Team-oriented with a proactive approach to achieving goals. Benefits - Empowering culture focused on innovation and collaboration. - Recognition as an employer of choice by various organizations. Company Description Our Insurance Agency helps real estate agents provide consumers with a seamless transaction experience. An independent provider of personal lines of insurance, the team works with national and regional insurance companies to design affordable coverage options and combination policies that meet a variety of budgets and lifestyles. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate, we fulfill our purpose to empower everyone’s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: - Great Place to Work - Forbes World's Best Employers - Newsweek World's Most Trustworthy Companies - Ethisphere World's Most Ethical Companies