• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • May plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. • Any other task that may be assigned

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker • Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case. • Act as a bridge between business stakeholders and Salesforce technical teams. • Collaborate with Salesforce Architects and Developers to design scalable, best-practice solutions. • Validate solution feasibility against Salesforce platform capabilities and project constraints. • Prepare and maintain process flows, business process models, functional diagrams, and documentation. • Participate actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives. • Act as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs. • Support user adoption through training materials, user guides, and release notes. • Analyze existing Salesforce implementations and recommend process improvements and optimization opportunities. • Planning, organizing, and monitoring the project to deliver high quality business solutions. • Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle. • Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance • Ensuring project quality of work meets defined governance, process standards and best practices. • Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure • Assisting the account management team in responding to new project requests • Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

• Work closely with content and compliance teams in a regulated environment to understand and map end-to-end content processes. • Identify process gaps, inefficiencies, and compliance risks, and recommend actionable improvements. • Facilitate stakeholder discussions to gather and validate business requirements. • Develop clear, structured documentation including process flows, SOPs, and requirements. • Collaborate with cross-functional teams to ensure alignment between business, compliance, and technology.

Title: Vendor Management Analyst Location:  Eden Prairie, MN, United States Job Description: Requisition number: 2355317 Job category: Business & Data Analytics Primary location: Eden Prairie, MN Overtime status: ExemptTravel: No   Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Optum Bank is seeking a Vendor Management Analyst to join a highly visible and dynamic team. As a Vendor Management Analyst, you will play a pivotal role in overseeing vendor relationships, driving efficiency, and ensuring operational excellence across various vendor services.  Your key areas of focus will be: - Regulatory Compliance: Develop and implement strategies to ensure vendors adhere to all regulatory requirements and industry best practices - Risk Management: Safeguard operational integrity by continuously monitoring vendor compliance and mitigating potential risks - Stakeholder Collaboration: Work closely with internal and external stakeholders, including compliance and legal teams, vendors, and other departments - Innovation and Customer Focus: Foster a forward-thinking approach to regulatory governance, focusing on continuous improvement and cost-effectiveness In addition, this role will involve operational oversight and ongoing development, strengthening regulatory governance initiatives, and being accountable for implementing strategies to enhance vendor compliance. To succeed in this role, you need to work well with all bank leaders and operational functions, inside and outside Optum Bank. The ideal candidate is strategic, collaborative, determined, and detail-oriented. This role focuses on risk interpretation and stakeholder communication; it does not involve hands on testing, coding, or technical control execution. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Review and interpret third party contracts, service level agreements (SLAs), and assurance documentation (e.g., SOC 2, ISO 27001, HITRUST) to identify vendor risk considerations and compliance gaps from a business and regulatory perspective - Collaborate with internal stakeholders to assess vendor alignment with organizational policies and risk tolerance - Assist in developing and maintaining third-party governance frameworks, policies, and procedures - Prepare regular reports on vendor risk status for senior leadership, risk committees, and auditors - Monitor overall vendor program performance against SLAs, KPIs, and risk mitigation plans - Partner with Procurement, Legal, IT, and other departments to ensure a holistic approach to third-party risk management - Provide training to internal stakeholders on TPRM policies, tools, and best practices - Track regulatory developments and ensure vendors remain compliant with applicable laws and guidelines (e.g., FDIC, CFPB, etc) - Maintain a centralized repository of third-party documentation, including risk assessments, contracts, SLAs, and third party  - Work with vendors and internal teams to remediate identified issues or risks You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 3+ years of vendor management experience within a financial organization  - 2+ years of experience with internal and external audit compliance support (FDIC, FDICIA, GLBA, SOC)  - 2+ years of GRC (Governance, Risk & Compliance) experience  - 2+ years of experience with regulatory guidelines pertaining to security of sensitive data; PII, PCI, PHI, etc.  - 2+ years of experience with HIPPA, PCI, HITRUST, SOX Preferred Qualifications: - Experience with creating presentations for executive audience with the ability to translate and communicate complex Business, IT and operational challenges into perspectives that are understandable, impactful and actionable for leaders  - Financial Services industry experience - Located in MN *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.