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Automation Engineer
Location
Sri Lanka
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
Automation Engineer
Dijital Team
• Design, develop, and maintain automation workflows using scripting and RPA platforms • Build reusable automation modules to support IT operations and service delivery • Develop and maintain scripts using PowerShell, Python, Jinja, and Bash • Work with JSON and structured data to support scalable automation solutions • Develop automation solutions within RMM environments such as Datto RMM or similar platforms • Automate operational MSP tasks including user provisioning, ticketing workflows, device management, monitoring, and alert remediation • Support and optimise service desk and infrastructure operations through automation initiatives • Build and maintain integrations using REST APIs across systems and platforms • Work with API documentation including OpenAPI and Swagger specifications • Integrate automation solutions with Microsoft 365, Azure, and other MSP technologies • Use Git for version control and collaborative development practices • Maintain clear documentation for automation workflows, scripts, and integrations • Work closely with service desk, infrastructure, and engineering teams to identify automation opportunities and deliver scalable solutions • Identify repetitive manual tasks and implement automation to improve operational efficiency • Continuously optimise workflows for performance, scalability, and reliability • Apply security-first principles across all automation processes and integrations
Job Requirements
- Strong proficiency in PowerShell, Python, Jinja, and Bash scripting
- Hands-on experience designing and maintaining automation workflows using RPA platforms such as Rewst or similar tools
- Experience working within RMM environments such as Datto RMM or equivalent platforms
- Solid understanding of REST APIs, system integrations, and JSON data handling
- Experience working with Git for version control and collaboration
- Knowledge of web and email technologies including HTML, CSS, and JavaScript
- Previous experience within MSP, Helpdesk, Service Desk, or IT infrastructure environments
- Strong understanding of MSP operations, workflows, and common operational challenges
- Experience automating service desk processes, infrastructure management, and operational workflows
- Familiarity with Microsoft 365, Azure, and MSP tools such as ConnectWise or Autotask is highly desirable
- Strong documentation and communication skills
- Ability to collaborate effectively with cross-functional technical teams
- Proactive approach to identifying automation opportunities and process improvements
- Ability to balance operational priorities while maintaining high-quality delivery standards
- Analytical and solutions-focused mindset
- Strong attention to detail and commitment to reliability
- Continuous improvement mindset with a focus on scalability and efficiency
- Security-conscious approach to automation and integrations
Benefits
- 💰 Get paid in Australian Dollars
- 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
- 🩺 Generous OPD coverage from doctor visits to all your medical needs
- 🏡 Home office setup allowance to build your ideal workspace
- 🌐 Internet allowance to keep you connected
- 💪 Gym & wellness allowance to stay fit and balanced
- 🎉 Work hard, play hard – regular team events & engagement activities
- 🧠 Diji Assist – Mental health & counseling support when you need it
- 📚 We invest in you – reimbursement for industry certifications
- 🗣️ Open-door culture – your ideas and feedback always matter
- 🌍 Flexible work – home or office, wherever you do your best work
- 🏆 Rewards & recognition that actually recognize you
- 🥳 Great christmas & financial year-end parties to unwind with your loved ones
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