Role Description The Online Permit Technician & Scheduler is responsible for coordinating permit processing and inspection scheduling activities in support of residential construction operations. This role serves as a central point of communication between builders, contractors, municipal agencies, inspectors, and internal teams to ensure permits and inspections are completed accurately, efficiently, and on schedule. This position manages the preparation, submission, tracking, and coordination of City and County permit applications while also overseeing inspection scheduling, route coordination, and customer communication. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities simultaneously, and delivers a high level of customer service and organizational support. The Online Permit Technician & Scheduler primarily works in an office setting and focuses on digital permit administration, scheduling coordination, and operational support rather than in-person field work. Primary Responsibilities - Prepare, submit, and track permit applications for City and County jurisdictions - Review permit packets, plans, and supporting documentation for accuracy, completeness, and compliance with jurisdictional requirements - Communicate with building departments to resolve corrections, missing information, permit comments, or clarification requests - Track permit statuses, approvals, corrections, inspection timelines, and expiration dates - Coordinate and schedule inspections based on builder timelines, field staff availability, and operational priorities - Manage high-volume incoming calls, emails, and scheduling requests from builders, contractors, inspectors, and internal teams - Analyze project information and inspection requirements to determine appropriate scheduling and routing - Proactively communicate scheduling changes, permit updates, delays, or missing information to clients and internal stakeholders - Upload, organize, and maintain digital records of permits, inspection documentation, approvals, and correspondence within company systems - Ensure geography-based assignment of inspections and field tasks to maximize operational efficiency - Serve as a primary point of contact regarding permit and scheduling status inquiries - Coordinate with field staff, engineers, inspectors, and operations teams to support timely project completion - Collect and verify permit fees, applications, and supporting documentation as required - Maintain current knowledge of permitting processes, municipal requirements, zoning regulations, and jurisdictional procedures - Identify process improvement opportunities to increase scheduling efficiency and reduce permit turnaround times - Deliver exceptional customer service while maintaining professionalism in all communications - Assist with cross-functional support and additional administrative or operational duties as assigned Qualifications - High school diploma or equivalent required - Experience in permitting, scheduling, construction administration, municipal services, customer service, or related administrative roles preferred - Knowledge of residential permitting, zoning, inspection scheduling, or construction operations is highly preferred - Strong organizational, multitasking, and time management skills - Ability to work independently and effectively in a fast-paced environment - Excellent written and verbal communication skills - Strong attention to detail and accuracy in data entry and document management - Proficiency in Microsoft Office, including Outlook and Excel - Experience with CRM systems, scheduling platforms, or Salesforce is a plus - Ability to manage high volumes of calls, emails, and scheduling requests simultaneously - Professional demeanor when interacting with municipal agencies, builders, contractors, and internal stakeholders - Reliable computer, phone, and internet access if working remotely - Typing proficiency and strong computer navigation skills preferred Benefits - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Health insurance - Health savings account - Life insurance - Paid time off - Referral program - Vision insurance

Role Description As the Executive Assistant to the Chief Strategy Officer (CSO), you are responsible for providing high‑level administrative and operational support in a high‑visibility, high‑trust environment. This role requires exceptional judgment, attention to detail, discretion, and the ability to manage complex schedules, travel, and executive materials with precision. Executive support is the primary focus of this role. In addition, you will provide project and task coordination support by tracking initiatives, maintaining transparency into work in progress, and following tasks through to completion, without owning full project management responsibilities. What you will do - Executive Support - Serve as the primary administrative partner to the Chief Strategy Officer - Own and manage a complex, dynamic executive calendar across internal and external stakeholders - Maintain close, ongoing communication with the CSO to anticipate needs and adjust priorities in real time - Coordinate high‑touch domestic and international travel, including flights, hotels, car services, dining reservations, and detailed itineraries - Prepare meeting agendas and materials in advance - Capture meeting notes, document decisions, and track action items with accuracy and follow‑through - Draft, format, and proofread executive‑level documents and correspondence - Serve as a professional point of contact for internal and external stakeholders - Handle sensitive and confidential information with discretion and sound judgment - Project & Task Coordination (Secondary Focus) - Maintain visibility into projects and initiatives in flight to support CSO priorities - Track tasks, deadlines, dependencies, and progress across teams - Follow up on action items to ensure timely completion - Provide clear, concise status updates to support executive decision‑making - Organize and maintain documentation related to strategic initiatives Technical Skills & Tools - Microsoft Outlook – advanced executive calendar management - Microsoft Excel – advanced proficiency including data manipulation, trackers, formulas, filters, and conditional formatting (no financial modeling required) - Microsoft PowerPoint – creation of polished, print‑ready, client‑facing presentations - Microsoft Word – professional document drafting and formatting - Microsoft Visio – basic proficiency for diagrams, workflows, or process visuals - CRM familiarity preferred; Salesforce experience is a plus What you will bring - 5+ Years of executive‑level administrative support experience, ideally supporting C‑suite leadership - Demonstrated experience managing complex calendars and high‑touch travel - Advanced Excel and PowerPoint skills with strong attention to detail - Exceptional written and verbal communication skills - Proven discretion in handling confidential information - Strong organizational skills and ability to adapt in a fast‑paced environment Availability & Flexibility This role, in supporting senior leadership and client‑facing initiatives, may occasionally require flexibility outside typical business hours. These needs are generally known in advance and tied to projects or travel, rather than unexpected or ongoing after‑hours work. Candidates should be aware of this expectation and comfortable exercising a reasonable degree of flexibility when needed. What Success Looks Like in This Role - The CSO’s schedule and travel run smoothly even amid frequent changes - Meetings are well‑prepared, documented, and followed by clear action items - Excel trackers and documents are accurate, clear, and reliable - PowerPoint materials are consistently polished and client‑ready - Projects in flight are transparent and followed through to completion What we offer - Competitive payrates based on skills and experience - Extensive benefits package: - Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: - Paid holidays and generous PTO based on tenure - Community and Philanthropy: - Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: - 401K plan and robust continuous learning opportunities - Work Perks Program: - Access to discounts that help save money in your daily life Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.) Who we are Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us. All onboarding employees will be required to complete a pre-employment background check and drug screening. We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com

• Working closely with senior analysts to understand existing tools, systems, workflows, and client processes within the Health & Welfare Administration vertical. • Assisting with data analysis, system analysis, data cleanup, testing activities, and issue resolution. • Functioning as a Subject Matter Expert for assigned processes, including documentation, maintenance, and process improvements. • Communicating with technical teams, management, operations teams, and external clients to troubleshoot and resolve issues. • Supporting configuration and maintenance activities for benefits administration applications and related systems. • Recommending and executing enhancements to existing processes, workflows, and reporting solutions. • Creating and maintaining reports, documentation, and process artifacts to support operational efficiency. • Participating in system testing, validation, and implementation activities for enhancements and updates. • Analyzing business requirements and translating them into technical and operational solutions.

• Lead the Business Center for Digital State & Administration • Provide strategic direction with an eye on market changes • Identify opportunities and conduct proactive risk management • Take responsibility for revenues, costs and operational efficiency • Line management and supportive, respectful leadership of the team • Play a central role in consulting projects • Develop sales and build customer relationships