• Lead the Business Center for Digital State & Administration • Provide strategic direction with an eye on market changes • Identify opportunities and conduct proactive risk management • Take responsibility for revenues, costs and operational efficiency • Line management and supportive, respectful leadership of the team • Play a central role in consulting projects • Develop sales and build customer relationships

• You’ll be the central point of expertise for our Practice Standards Scheme (PSS) and Minimum Clinical Standards (MCS) within Assure by Evotix, enabling efficient workflows, strong compliance, and clear visibility across our clinical ecosystem. • Configure and maintain the Practice Standards module within Assure to support business structure changes and evolving compliance needs. • Partner closely with our H&S Risk Team to develop and optimise module architecture. • Build automated workflows and keep system documentation up to date. • Ensure data integrity that supports audits, reporting and compliance. • Build and publish dashboards tailored to different stakeholder groups. • Analyse PSS and MCS metrics to identify risks, opportunities, and improvement priorities. • Provide regular reporting that supports smarter decision‑making across the organisation. • Create engaging training materials and user‑friendly guidance for PSS and MCS. • Act as the go‑to support contact for system queries and troubleshooting. • Lead on data entry, action tracking, and management of PSS assessment outcomes. • Support practices with uploading evidence to the RCVS Stanley system. • Assist with PSS policy/procedure development and maintain the intranet PSS Hub. • Help practices prepare for inspections, including evidence gathering and on‑site audit support.

• Manage and optimize cloud infrastructure (AWS, RDS/Aurora), including databases, storage, and system performance • Administer and support eClinicalWorks (EHR), ensuring data accuracy, user access, and system integrations • Develop and maintain data integrations and automation workflows (APIs, ETL processes, Power Automate) across platforms (eCW, Zoho, RingCentral, etc.) • Ensure compliance with HIPAA, HITECH, and data security protocols, maintaining audit readiness • Monitor system performance, troubleshoot issues, and resolve user support requests • Partner with leadership on data strategy, reporting needs, and system improvements • Maintain clear documentation for systems, workflows, and data processes • Support system upgrades, implementations, and ongoing optimization projects

• The Disability Management Administrator is responsible for the day-to-day oversight of the Workers’ Compensation Program and oversees the third-party administrators' management of Telecare's workers’ compensation claims. • The Disability Management Administrator works closely with HR, Leadership and Staff to provide training, claim reporting guidance, and claim status updates. • The Disability Management Administrator interprets Labor Code regulations and the appropriate application for occupational injuries/illnesses. • Assists with the development, implementation, and maintenance of initiatives, strategies, training, and education programs to control the costs of Telecare's Workers' Compensation program.