Title: Adviser Service Representative (remote/hybrid) Location: Sydney Job Description: Job Type: Fixed Term Location: Sydney Job Category: Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation - Position Type: 12 month fixed term contract - Location: Sydney/Canberra preferred, however all locations across Australia considered (remote) Your new role We are seeking a dedicated individual to join our team as Adviser Service Representatives (ASR). This position is crucial for enhancing operational efficiency and strengthening our engagement with External Financial Advisors (EFAs). In this role, you will act as a key liaison between EFAs and the organisation, ensuring timely, accurate and professional handling of enquiries across phone and email channels. Your responsibilities include managing third-party authority (TPA) requests, actioning requests for information (RFIs) and collaborating cross-functionally to drive improved outcomes for EFAs and their clients. Through your proactive engagement and attention to detail, you will enhance adviser experience, strengthen relationships and contribute to the overall effectiveness of our Adviser Services Enhancements initiative. Key Responsibilities - Respond promptly and accurately to EFA enquiries received via phone and email, ensuring consistent and professional information delivery - Deliver a high standard of service through responsive inbound and outbound phone support to EFA practices - Process Third-Party Authorities on mutual client accounts with accuracy and efficiency - Uphold quality standards by adhering to procedures that safeguard members’ personal and financial information - Collaborate with peers to escalate and resolve complex or time-sensitive adviser queries effectively - Foster a positive, collaborative, and innovative team environment centred on delivering high-quality customer service - Case manage EFA enquiries through to resolution, collaborating with internal business areas to deliver optimal customer outcomes What we're looking for - Previous experience in financial services or call centre environment, preferably in processing third-party authority requests or related functions highly regarded - Strong attention to detail and accuracy in data entry and documentation General Business\Internal - Proficient phone skills, with the ability to handle incoming calls from external financial advisers and internal stakeholders in a professional and courteous manner - Proficient in multitasking, organisation, and providing exceptional customer service while accurately capturing data during telephone interactions with customers - Exceptional administrative abilities, encompassing strong written communication and research skills to promptly address enquiries while conversing with customers over the phone - Ability to learn quickly on new systems while processing new information and retaining key information Why join the team? - 12 month fixed term position - Comprehensive training and ongoing development to support your success - Be part of a team with a strong focus on promoting professional development especially within the EFA team - Meaningful opportunities to build skills, gain experience and grow your career - Inclusive and collaborative team culture that champions diversity How to apply Please upload your current CV. To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.What you'll get in return At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.

Role Description This is a self-employment opportunity seeking motivated Business Development Specialists who are looking for more independence, flexibility, and portability to join our rapidly expanding Global Company. We operate in the Personal Development and Leadership sector, marketing and selling award-winning eLearning courses and destination events globally. We are seeking someone with experience at a senior level in business who is looking to make a change. This independent performance-based role will suit someone who likes to make their own decisions, is highly driven, and has some serious goals to fulfill. We pride ourselves on building good working relationships with our clients, providing ongoing support and coaching. Our programs are designed to empower individuals to grasp their thought processes better, leading to significantly improved decision-making and outcomes across various aspects of life and goal achievement. The right candidate will believe in the value of continual growth and enjoy communicating and interacting with people all over the world while enjoying time and location flexibility. Full training is provided, therefore no specific experience in this industry is required. Responsibilities: - Design and deliver marketing campaigns to attract new clients - Source and qualify leads - Conduct professional scripted interviews - Provide guidance and support to team members - Engage in online training and company-wide team development calls - Gain personal experience with our courses and events for product familiarity Qualifications - Self Driven - Solution-oriented problem solver - Confident and Organised - Coachable and Goal-Driven - Looking to Grow on a personal and a professional level Requirements - Minimum 5+ years experience in a FT paid business role - Strong interest in personal growth - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Self-motivated, big thinker to create success for yourself Benefits - Top level training provided - Performance based compensation with true reward for effort - Full time or part time options (min 15 hours a week) - Work remotely with a laptop and phone

• Als eerste aanspreekpunt voor onze prospects leg je meteen de juiste basis. • Contact verloopt via e-mail, telefoon, chat of video, waarbij je vanaf het eerste moment een sterke indruk maakt. • Je achterhaalt de werkelijke behoeften achter elke aanvraag en maakt een duidelijk onderscheid tussen kansrijke opportuniteiten en minder relevante leads. • Door gerichte vragen te stellen en door te vragen, krijg je inzicht in de pijnpunten en de context. • De verzamelde inzichten vertaal je naar een heldere en gestructureerde voorbereiding voor het salesteam. • Tegelijk zorg je ervoor dat alle informatie nauwkeurig en volledig wordt vastgelegd in onze tools en CRM. • Je plant kwalitatieve vervolgafspraken in met de Business Developer en zorgt ervoor dat elke meeting grondig voorbereid is, met duidelijke volgende stappen. • Tot slot bewaak je de kwaliteit van de pipeline en verhoog je actief de kans op conversie.

• Prospect and identify potential clients through outbound calls, emails, LinkedIn outreach, and networking. • Sell SEO services including local SEO, technical SEO, on-page optimization, link building, and content marketing solutions. • Qualify inbound and outbound leads and schedule discovery calls for the sales team. • Build and maintain strong relationships with prospects and clients. • Understand client pain points and position SEO solutions effectively. • Maintain accurate records of sales activities and pipeline updates in CRM systems. • Collaborate with marketing and account management teams to improve lead generation strategies. • Consistently meet or exceed monthly sales and appointment-setting targets. • Stay up to date with SEO trends, digital marketing strategies, and competitor offerings.