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SupportNinja

Showing the world a better way to outsource.

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 27 moreAll locations: Alabama | Arizona | Colorado | Connecticut | Florida | Idaho | Kentucky | Louisiana | Maine | Nevada | New Hampshire | New Mexico | New York | North Carolina | Ohio | Oklahoma | Maryland | Michigan | Mississippi | Missouri | Pennsylvania | Rhode Island | South Carolina | Tennessee | Texas | Utah | Virginia | West Virginia

Posted

31 days ago

Salary

$15 / hour

Seniority

Senior

English

Job Description

Customer Service Representative

SupportNinja

• Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Job Requirements

  • Previous customer service experience or equivalent
  • Good communication skills, both verbal and written
  • Proficient in using computers and various software applications
  • Knowledge and experience with a CRM preferred

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