• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

• You will work on tasks that contribute to the team's projects and goals. • You will work collaboratively and proactively with your team and stakeholders, bringing them along for your work and helping to create visibility and dialog regarding the risks and trade-offs related to your work. • You will strike the right balance of speed and quality in your work, ensuring that we hit our business goals while protecting our systems from downtime. • There would be an on-call rotation for this role as a requirement. • You will contribute to a sense of community on your team by engaging in growth and development activities.

• Lead the design, implementation, and maintenance of our insurance enterprise software solutions, providing technical direction to the team. • Demonstrate expertise in both front-end and back-end technologies, offering guidance on technology selection, architecture, and best practices. • Collaborate with product, design, and engineering teams to understand requirements and technical concepts, ensuring cohesive and effective solutions with a seamless user experience. • Optimize platform performance to handle large datasets and high user traffic, ensuring a smooth and responsive user experience. • Conduct and lead code reviews, enforce best coding practices, and drive the adoption of standards to maintain high code quality. • Investigate and promptly address bugs to uphold platform reliability. • Ensure security and compliance by following best practices for securing web applications and adhering to relevant regulations. • Stay abreast of the latest technologies, frameworks, and best practices, guiding the team in remaining competitive and innovative. • Design the platform with scalability and flexibility, accommodating evolving features and changes as the user base grows. • Provide mentorship and technical leadership to junior developers, fostering their growth and contribution to the team's objectives.

• Design, build, and maintain backend services using Java 20+ and Spring Boot • Develop clean, secure, versioned REST APIs for web, mobile, admin, partner, and AI systems • Review and improve Spring Boot application structure, dependency versions, embedded Tomcat configuration, startup behaviour, memory usage, and runtime performance • Improve service structure, startup behaviour, configuration, and deployment readiness • Refactor weak or unstable backend areas without breaking existing functionality • Review and improve backend code quality, error handling, validation, and performance • Investigate production issues across services, APIs, databases, queues, and cloud infrastructure • Investigate Spring/Tomcat-level issues such as slow startup, failed bean initialisation, blocked request threads, timeout misconfiguration, memory pressure, and unhealthy application states • Improve application startup, service health checks, logging, retries, timeout handling, and failure recovery • Identify unstable services, duplicated logic, poor configurations, and risky dependencies • Create clear root-cause analysis for recurring backend failures • Help define backend release standards and deployment readiness checks • Work with MongoDB, PostgreSQL/MySQL, Redis, and Elasticsearch • Optimise queries, indexes, schema design, and data access patterns • Support course matching, profile enrichment, search, recommendation, and application workflows • Improve backend data consistency between APIs, databases, search indexes, and AI outputs • Work confidently with AWS-backed backend environments, including services such as EKS/ECS, EC2, Lambda, RDS, S3, IAM, CloudWatch, and SQS/SNS, in collaboration with DevOps/Cloud engineers • Support containerised deployments using Docker and Kubernetes • Review backend infrastructure for cost, security, reliability, and scalability • Help reduce unnecessary cloud costs caused by inefficient services, oversized resources, or poor runtime behaviour • Partner with DevOps/Cloud engineers to improve deployment pipelines and runtime environments • Work with Kafka, RabbitMQ, or AWS SQS/SNS • Audit existing message/event flows and identify what is used, unused, broken, or risky • Build reliable asynchronous workflows for notifications, AI processing, applications, search updates, and partner integrations • Integrate third-party services such as payment gateways, email/SMS providers, CRMs, AI/ML APIs, and institution partner systems • Build secure backend services using Spring Security, OAuth2, JWT, SSO, and role-based access control • Work with identity systems such as Keycloak or similar • Improve API security, permission checks, secrets management, and environment variable hygiene • Identify risky public endpoints, exposed credentials, weak service-to-service access, and insecure configurations • Apply secure coding practices across backend services • Improve backend logging, metrics, alerts, tracing, and health dashboards • Work with tools such as CloudWatch, ELK, Grafana, Prometheus, New Relic, Datadog, Rollbar, or similar • Make it easier to detect user-impacting failures such as login issues, API failures, slow responses, and broken workflows • Help define what “healthy backend” means for Yuzee • Review pull requests and raise engineering quality across the team • Mentor junior and mid-level developers while maintaining delivery momentum • Break large technical problems into clear, shippable milestones • Write technical documentation that explains systems, decisions, risks, and fixes • Push back on poor technical decisions with evidence and better alternatives