Title: Senior Billing Specialist Location: Pune, India Hybrid Job Description: Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Senior Billing Specialist The Senior Billing Specialist can expect to regularly interface with customers and collaborate cross-functionally with Credit and Collections, Cash application, revenue accounting, Sales, Business Systems, and Engineering. An ideal candidate will be comfortable learning and working with a complex web of software, processes, and teams and is eager to roll up their sleeves and dig into issues. What You'll Do: - You will review inputs for completeness and accuracy in the billing and finance systems to generate timely and accurate customer invoices - You will own the resolution of billing issues by analyzing data and collaborating with cross-functional stakeholders (e.g. sales, engineering) and communicating directly with customers - You will maintain and review customer information in the billing and finance systems - such as tax, purchase orders, or contact information (Email, address, etc) - You will drive innovation in OTC through monthly retrospectives and project-based work - You will assist with close, audits, financial reporting, and internal controls testing, as well as ad-hoc finance projects or processes - Oversee credit memo process to help maintain the A/R sub-ledger What We're Looking For: - 4+ years of work in billing, OTC, accounting, revenue operations, or other relevant experiences - Able to accurately prepare and review manual calculation files - This is a customer-facing role, the willingness and mental fortitude to handle people from all walks of life in a professional yet grounded manner; ideally someone who enjoys helping people - Proficient with Excel and Google Sheets, e.g. formulas like XLOOKUP/SUMIFS, pivot tables, data cleaning, using keyboard shortcuts, presentable formatting - Accurately prepare and review manual calculation files - Experience with at least one of the following systems: NetSuite, SalesForce We’ll be super impressed if you have experience in any of these: - You have experience handling and understanding complex customer contracts and service orders - You have experience calculating usage-based billing in both enterprise software and Excel Work Location(s) & Travel Requirements This position is based out of Fastly’s WeWork space in Futura Magarpatta. Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. This position may require travel as required by your role or requested by your manager. Benefits We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? - We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change. Why Fastly? - We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. - We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. - We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.

• Responsible for two aspects of billing, collection, credit, payments, and/or reconciliations. • Billing responsibilities include manual re-bills as well as electronic submission to payers. • Follow-up includes telephone calls to payers and/or patients, as well as accessing payer websites, and resolving complex accounts with minimal or no assistance necessary.

Role Description Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It’s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading! The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. - Manage the workflow of orders across multiple processes. - Manage customer experience while minimizing fulfillment cost across multiple FCs. - Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work. - Act as an advisor to the FC operations and senior operations team based on their holistic view of workflow throughout the FC. - Facilitate communication between multiple areas of the operation. - Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations. - Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plan. - Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management. - Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner. - Execute and develop shift plans based on FC operational requirements and adjust as variables change. Qualifications - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel Requirements - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description This role can be based in any of our US locations or Remote. Vantage Data Centers is seeking an ambitious, self-motivated, detail-oriented, and resourceful Customer Support Analyst to support the Customer Experience (CE) team. In this role, you will act as a key support point for both the CE team and Vantage’s customers, ensuring administrative and operational needs are met efficiently. You will also serve as a liaison across various departments, acting as a facilitator within the CE team to support customer requests and improve customer satisfaction. This role will focus on: - Improving inter-departmental communication - Developing and enhancing processes - Seeking out areas of improvement - Developing plans to implement improvements By streamlining processes and enhancing communication, you will directly contribute to increased customer satisfaction and operational efficiency, driving the company's success as we scale. The daily responsibilities of this role include: - Managing customer requests and documentation - Scheduling and coordinating meetings - Supporting day-to-day activities such as MBR/QBR preparation, construction communications, and customer audits - Working closely with Technical Account Managers (TAMs) to proactively identify areas for improvement - Coordinating with Sales, Real Estate, Operations, Construction, Solutions Architecture/Engineering, and various other teams Qualifications - Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Project Management, Customer Support, or Sales - Experience in the Data Center Industry or Critical Operations is strongly preferred - Experience with contract management and administration is preferred - Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio - Strong problem-solving skills with the ability to troubleshoot and resolve customer requests effectively - Excellent verbal and written communication skills - Ability to manage time effectively and handle multiple tasks and clients simultaneously - Strong interpersonal skills, including motivation and negotiation abilities - Exceptional organizational skills and keen attention to detail - Travel required is expected to be up to 5-15% but may increase over time as the business evolves Requirements - Serve as the primary administrative support for the Customer Experience (CE) team - Act as a lead facilitator within the CE team - Develop and enhance processes and procedures for customer support and administrative tasks - Coordinate with Technical Account Managers (TAMs) to develop reports on operational performance - Manage the preparation and coordination of presentations for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) - Develop an understanding of customers’ businesses and maintain strategic relationships - Oversee customer notifications and field customer requests via the Customer Portal - Manage customer access requests and monitor the Customer Experience ticket queue - Act as a liaison between departments to improve communication and collaboration - Develop, refine, and coordinate documentation of activities within the CE team - Handle additional duties as assigned by Management Benefits - Salary Range: $85,000 - $105,000 + Bonus - Eligible for company benefits including medical, dental, and vision coverage - Life and AD&D, short and long-term disability coverage - Paid time off - Employee assistance program - Participation in a 401k program that includes company match - Many other additional voluntary benefits