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Vantage Data Centers logo
Vantage Data Centers

Experience | Scalability | Efficiency By Design

Operational Change Control Specialist

Billing SpecialistBilling SpecialistFull TimeRemoteMid LevelTeam 1,001-5,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

$85K - $105K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Operational Change Control Specialist

Vantage Data Centers

Role Description This role can be based in any of our US locations or Remote. Vantage Data Centers is seeking an ambitious, self-motivated, detail-oriented, and resourceful Customer Support Analyst to support the Customer Experience (CE) team. In this role, you will act as a key support point for both the CE team and Vantage’s customers, ensuring administrative and operational needs are met efficiently. You will also serve as a liaison across various departments, acting as a facilitator within the CE team to support customer requests and improve customer satisfaction. This role will focus on: - Improving inter-departmental communication - Developing and enhancing processes - Seeking out areas of improvement - Developing plans to implement improvements By streamlining processes and enhancing communication, you will directly contribute to increased customer satisfaction and operational efficiency, driving the company's success as we scale. The daily responsibilities of this role include: - Managing customer requests and documentation - Scheduling and coordinating meetings - Supporting day-to-day activities such as MBR/QBR preparation, construction communications, and customer audits - Working closely with Technical Account Managers (TAMs) to proactively identify areas for improvement - Coordinating with Sales, Real Estate, Operations, Construction, Solutions Architecture/Engineering, and various other teams Qualifications - Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Project Management, Customer Support, or Sales - Experience in the Data Center Industry or Critical Operations is strongly preferred - Experience with contract management and administration is preferred - Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio - Strong problem-solving skills with the ability to troubleshoot and resolve customer requests effectively - Excellent verbal and written communication skills - Ability to manage time effectively and handle multiple tasks and clients simultaneously - Strong interpersonal skills, including motivation and negotiation abilities - Exceptional organizational skills and keen attention to detail - Travel required is expected to be up to 5-15% but may increase over time as the business evolves Requirements - Serve as the primary administrative support for the Customer Experience (CE) team - Act as a lead facilitator within the CE team - Develop and enhance processes and procedures for customer support and administrative tasks - Coordinate with Technical Account Managers (TAMs) to develop reports on operational performance - Manage the preparation and coordination of presentations for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) - Develop an understanding of customers’ businesses and maintain strategic relationships - Oversee customer notifications and field customer requests via the Customer Portal - Manage customer access requests and monitor the Customer Experience ticket queue - Act as a liaison between departments to improve communication and collaboration - Develop, refine, and coordinate documentation of activities within the CE team - Handle additional duties as assigned by Management Benefits - Salary Range: $85,000 - $105,000 + Bonus - Eligible for company benefits including medical, dental, and vision coverage - Life and AD&D, short and long-term disability coverage - Paid time off - Employee assistance program - Participation in a 401k program that includes company match - Many other additional voluntary benefits

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