IronEdge Group logo
IronEdge Group

Everyone Deserves Great Experiences

Systems Administrator

System AdministratorSystem AdministratorFull TimeRemoteSeniorTeam 51-200Since 2005H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 4 moreAll locations: Arizona | Colorado | Kansas | New Mexico | Texas

Posted

18 days ago

Salary

$45K - $55K / year

Seniority

Senior

Bachelor Degree4 yrs expExperience acceptedEnglish

Job Description

Systems Administrator

IronEdge Group

• Systems Administrators provide front-line technical support for end users • Actively listen to client problems and concerns to effectively remediate issues • Escalate within and outside the team to ensure client service and experience are set at the highest levels • Serve as a technical escalation point, providing mentoring support to staff • Manage tickets and allocating resources as needed • Perform complex repairs to software and peripheral equipment configurations • Set up user accounts and configure email access • Answer user inquiries and train users in the proper use of hardware or software • Complete accurate time entry and documentation of remediation steps • Participate in an on-call rotation (quarterly)

Job Requirements

  • Bachelor's degree and/or four plus years of related experience
  • Ability to train and mentor others
  • Keen ability to problem solve
  • Innate ability to multitask and stay organized
  • Exhibit a professional demeanor and strong interpersonal skills
  • Ability to interact in a variety of situations, including customer service, orientations, training and networking
  • Must have Managed Service Provider (MSP) experience
  • Successful completion of a criminal background check, and further background checks if needed.

Benefits

  • IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
  • Vision Insurance
  • AD&D Insurance
  • Short-Term and Long-Term Disability Insurance
  • Flexible Spending Account and Health Savings Account
  • Flexible Time Off plus Holidays
  • Matching 401k

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