• Oversee the end-to-end claims lifecycle from claim submission to insurance reimbursement by resolving claim holds and re-submitting / appealing claim denials • Resolve behavioral health claim denials for inactive coverage, coordination of benefits, prior authorization, documentation, non-covered services, credentialing, and coding • Investigate insurance claim denials and, when required, make Payer calls or message patients to resolve denials

• Create, improve, and streamline Customer Office processes, focusing on scalability and driving outcomes for both our customers and the Customer Office organization. • Own the Customer Office technology stack strategy, including end-to-end ownership of Planhat, to continuously configure, optimize, and evolve the system to align with Customer Office and broader business strategy. • Design and maintain customer lifecycle stages, health scores, playbooks, alerts, dashboards, and automated workflows within Planhat to enable proactive engagement, risk mitigation, and growth. • Define, monitor, and continuously evolve Customer Success KPIs, health metrics, and leading indicators using Planhat and supporting systems. • Leverage data and insights to identify operational gaps, prioritize initiatives, and measure the impact of Customer Success programs on retention, expansion, and overall customer health. • Provide executive-level insights and recommendations to Customer Office leadership based on trends, risks, and performance. • Partner with Systems, Data, Operations, and IT teams to ensure accurate integrations, strong data hygiene, and reliable reporting & workflows across CS tech stack (ex. Salesforce, Planhat, etc.) • Drive and govern Planhat adoption across Customer Success teams through embedded workflows, clear standards, accountability, and measurable usage. • Partner cross-functionally with Product, Operations, Enablement, and other internal teams to drive continuous improvement of the end-to-end Customer Experience. • Develop and maintain operational documentation, SOPs, and execution guides that support consistency, clarity, and scalability across the Customer Office. • Own the Customer Office Operations roadmap, balancing short-term business needs with long-term scale and strategic priorities. • Lead complex, cross-functional operational initiatives as needed, closing gaps and addressing evolving business needs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Vendor Management Coordinator serves as a primary point of contact between external vendors and internal business stakeholders. This role supports the full vendor lifecycle—including onboarding, data maintenance, contract administration, and ongoing monitoring—to ensure accuracy, compliance, and timely execution of vendor-related activities. The Coordinator helps maintain an organized, audit-ready vendor environment and supports leadership with reliable data and reporting. Responsibilities and Duties: - Vendor Onboarding & Offboarding: - Add new vendors into the vendor management system and ensure all required information is complete and accurate. - Manage the vendor offboarding process and ensure proper documentation and system updates. - Notify Accounts Payable of new vendor additions and assist as needed with invoice processing. - Contract & NDA Coordination: - Process Non-Disclosure Agreement (NDA) requests via DocuSign and coordinate between vendors, Legal, and senior leadership. - Support contract management by entering contract metadata, maintaining accuracy, and ensuring contract files are properly stored. - Monitor contract renewal dates and coordinate renewal activities with business channels and senior leadership. - Vendor Data Management: - Maintain and update vendor records in the vendor management database as changes occur. - Perform monthly vendor data quality assurance, including reconciling vendor lists and validating data accuracy. - Vendor Monitoring & Performance: - Log vendor incidents, gather remediation details, and track follow-up actions. - Coordinate recurring vendor business reviews and track performance outcomes. - Run monthly exclusionary checks on the vendor panel in accordance with agency guidelines. - Reporting & Compliance: - Prepare quarterly reports to support the Vendor Management Sub-Committee. - Ensure compliance with all company policies and procedures. - Perform additional vendor management tasks as assigned. Qualifications - Strong attention to detail and accuracy. - Ability to manage multiple priorities and deadlines in a fast-paced environment. - Effective written and verbal communication skills. - Proficiency with Microsoft Office applications, especially Excel and Outlook. - Ability to learn vendor management software (experience with ProcessUnity is helpful). - Associate’s or Bachelor’s degree in Business, Finance, Risk, or related field. - Experience in vendor management, procurement, risk management, or Accounts Payable. - Familiarity with DocuSign workflows. - Experience in a financial services or regulated environment. Benefits - Estimated Rate of Pay: $33.65 - $36.06 - This position is full-time; non-exempt. - In addition, Plaza offers a competitive benefits package including: - Medical/dental/vision - Paid time off and holidays - 401(k) - Life and pet insurance - Employee friends and family loan - Employee assistance program that includes a variety of discounted services

• Monitor and analyze cloud spend across multiple AWS accounts, identifying cost-saving opportunities through rightsizing, storage optimization, and RI/SP recommendations • Deliver cost dashboards, reports, alerts, and forecasts, supporting monthly spend reviews with Finance and PlatformOps • Ensure accurate cost allocation through tagging standards, account structure governance, and AWS Control Tower best practices • Support day-to-day AWS operations across EC2, RDS, EKS, S3, IAM, VPC, and CloudWatch, including patching, scaling, backups, and lifecycle management • Participate in incident troubleshooting where cost, performance, or availability is impacted • Support and automate CI/CD pipelines using GitHub Actions and ArgoCD to enable reliable deployments • Build automation for cost reporting, usage tracking, and operational tasks using scripting and Infrastructure-as-Code tools • Develop monitoring and observability dashboards, alerts, and runbooks for cost and performance visibility • Partner with security teams to maintain cost-efficient compliance with SOC 2 and ISO 27001