• Responsible for two aspects of billing, collection, credit, payments, and/or reconciliations. • Billing responsibilities include manual re-bills as well as electronic submission to payers. • Follow-up includes telephone calls to payers and/or patients, as well as accessing payer websites, and resolving complex accounts with minimal or no assistance necessary.

Role Description Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It’s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading! The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. - Manage the workflow of orders across multiple processes. - Manage customer experience while minimizing fulfillment cost across multiple FCs. - Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work. - Act as an advisor to the FC operations and senior operations team based on their holistic view of workflow throughout the FC. - Facilitate communication between multiple areas of the operation. - Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations. - Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plan. - Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management. - Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner. - Execute and develop shift plans based on FC operational requirements and adjust as variables change. Qualifications - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel Requirements - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description This role can be based in any of our US locations or Remote. Vantage Data Centers is seeking an ambitious, self-motivated, detail-oriented, and resourceful Customer Support Analyst to support the Customer Experience (CE) team. In this role, you will act as a key support point for both the CE team and Vantage’s customers, ensuring administrative and operational needs are met efficiently. You will also serve as a liaison across various departments, acting as a facilitator within the CE team to support customer requests and improve customer satisfaction. This role will focus on: - Improving inter-departmental communication - Developing and enhancing processes - Seeking out areas of improvement - Developing plans to implement improvements By streamlining processes and enhancing communication, you will directly contribute to increased customer satisfaction and operational efficiency, driving the company's success as we scale. The daily responsibilities of this role include: - Managing customer requests and documentation - Scheduling and coordinating meetings - Supporting day-to-day activities such as MBR/QBR preparation, construction communications, and customer audits - Working closely with Technical Account Managers (TAMs) to proactively identify areas for improvement - Coordinating with Sales, Real Estate, Operations, Construction, Solutions Architecture/Engineering, and various other teams Qualifications - Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Project Management, Customer Support, or Sales - Experience in the Data Center Industry or Critical Operations is strongly preferred - Experience with contract management and administration is preferred - Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio - Strong problem-solving skills with the ability to troubleshoot and resolve customer requests effectively - Excellent verbal and written communication skills - Ability to manage time effectively and handle multiple tasks and clients simultaneously - Strong interpersonal skills, including motivation and negotiation abilities - Exceptional organizational skills and keen attention to detail - Travel required is expected to be up to 5-15% but may increase over time as the business evolves Requirements - Serve as the primary administrative support for the Customer Experience (CE) team - Act as a lead facilitator within the CE team - Develop and enhance processes and procedures for customer support and administrative tasks - Coordinate with Technical Account Managers (TAMs) to develop reports on operational performance - Manage the preparation and coordination of presentations for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) - Develop an understanding of customers’ businesses and maintain strategic relationships - Oversee customer notifications and field customer requests via the Customer Portal - Manage customer access requests and monitor the Customer Experience ticket queue - Act as a liaison between departments to improve communication and collaboration - Develop, refine, and coordinate documentation of activities within the CE team - Handle additional duties as assigned by Management Benefits - Salary Range: $85,000 - $105,000 + Bonus - Eligible for company benefits including medical, dental, and vision coverage - Life and AD&D, short and long-term disability coverage - Paid time off - Employee assistance program - Participation in a 401k program that includes company match - Many other additional voluntary benefits

Role Description Job Duck is seeking a dependable and client-focused Bilingual Intake Specialist to serve as the first point of contact for prospective and existing clients. In this role, you will handle daytime inbound calls, guide callers through the intake process, and ensure each interaction is managed with professionalism and care. You will play a key role in building trust, maintaining accurate records, and supporting smooth daily operations through effective scheduling and communication. This position is ideal for someone who is naturally organized, enjoys helping others, and thrives in a structured, fast-paced environment. Your work will directly contribute to client satisfaction and the firm’s continued growth. - Compensation Range: 1,142 to 1,220 Responsibilities include, but are not limited to: - Build and maintain positive relationships with clients - Conduct client intake by gathering and documenting accurate information - Support general administrative tasks as needed - Enter and update client information within CRM systems - Schedule appointments and manage calendars efficiently - Act as the primary receptionist and first point of contact - Answer and manage inbound daytime phone calls Qualifications - Full time position with a consistent daytime schedule - Working hours aligned with Eastern Standard Time - Native or fluent Spanish is required - Experience supporting administrative or intake workflows - Comfortable handling a moderate volume of daily phone calls - Ability to work independently while collaborating with a remote team Requirements - Required software and tools: - CRM systems including Lawmatics and Clio Manage - VoIP systems such as Zoom Phone - Microsoft Office Suite Benefits - 9:00 AM - 6:00 PM [EST][EDT] (United States of America) - Languages: English, Spanish Company Description For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!