• work as a part of the team to enhance the client's existing systems into a single solution by integrating a centralized database system • eliminate duplicate and redundant data systems which would improve the tracking, regulation of licensing, compliance, and laboratory activities • streamline services for consumers, support more robust reporting, such as real-time tracking of applicant, licensee and compliance performance measures • assess and document existing business processes by leveraging experience with BPI methodologies • conduct data and process analysis to identify inefficiencies, bottlenecks, and areas for improvement • develop, recommend, and implement process improvement strategies to optimize performance including Business Process and Workflow diagrams • identify data-driven insights to measure the effectiveness of process changes and drive sustainable improvements • provide guidance and training to employees on process changes • lead and support continuous improvement initiatives to drive operational efficiency across client organization

• Mapping and analysis of Trade-In processes, from product assessment to repurchase and resale. • Support in defining business rules for Trade-In platforms (trade-in value, eligibility, technical criteria). • Build and maintain management dashboards and reports (Power BI, Tableau, Qlik, Looker). • Support Product, Actuarial, Commercial and Claims areas, translating requests into strategic analyses. • Monitor business KPIs: loss ratio, retention, LTV, churn, sales performance and profitability. • Perform occasional duties as QA (test automation). • Ensure the quality and governance of data used in reports. • Participate in digital transformation and data-driven innovation projects in insurance. • Track KPIs such as adoption, average ticket (average transaction value), margin by channel and repurchase cycle. • Interface with Sales, IT, Reverse Logistics, Finance and re-commerce partners. • Support the modeling of promotional campaigns that incentivize the trade-in of used products. • Build management dashboards and analytical reports to support decision-making.

Role Description The Business Transformation intern will learn the duties of the Business Transformation team and assist with process mapping activities across all Grow Financial business units. This position may include: - Documentation - Data gathering and analysis - Assistance on other Business Transformation projects Must be comfortable working with subject-matter experts, large amounts of data in multiple systems, and can synthesize data into actionable insights. Frequent collaboration with other areas of the credit union is expected. Internship to start Fall 2026. Competitive pay starting at $20/hr. Must be enrolled at University of South Florida, University of Tampa, or University of South Carolina to qualify for a Grow Financial internship. Start date: Monday, September 14th, Tuesday, September 15th, or Wednesday September 16th. Orientation Friday September 18th. We do not interview or hire students in F-1 or J-1 status and will not sponsor them for work visas. Qualifications - Must be currently enrolled as a student pursuing a degree from an accredited college or university. - One year prior work experience required. - Must have working knowledge of Excel, Word and PowerPoint. Experience with Visio or other visualization tools preferred. - Must have excellent communication and interpersonal skills to interface with credit union personnel. - Must be able to work independently. - Must be able to learn complex skills or software with minimal supervision. Requirements - Must be able to sit for extended periods of time. - Must be able to read, write, speak and type English. - Must be able to hear and use a telephone. - Use of computer requires repetitive keystrokes. Work Environment - This role is fully remote, with the option to work from our HQ or retail locations. - Must be able and willing to collaborate on camera via Microsoft Teams and Cisco WebEx. - Standard Business hours are 8:00am- 5:00pm, Monday- Friday. - Interns will have flexibility around school schedules. Please note schedule will not exceed 29hrs/week. Company Description At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards, we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: - AL - AZ - AR - DE - FL - GA - ID - IN - IA - KS - KY - LA - MS - MO - MT - NE - NH - NC - ND - OH - OK - PA - SC - SD - TN - TX - UT - VA - WV - WI - WY

Role Description The Business Systems Analyst acts as the primary liaison between clients and internal teams to translate business needs into clear, actionable requirements across the delivery lifecycle. Leads business analysis efforts, champions stakeholder needs, and ensures solutions align with client objectives and Acxiom capabilities to help brands make smarter decisions, optimize investment, and maximize return. - Utilizes expertise to lead project teams to select the approach that best fits requirement initiative needs, and obtains stakeholder and project team buy-in to the selected approach. - Able to determine how and when to modify a selected approach as necessary in order to apply an appropriate level of rigor. - Effectively manages internal and external stakeholder relationships and expectations, keeping them engaged, responsive, and proactive in working toward project goals and objectives. - Recognizes opportunities beyond the underlying business needs and issues, consulting the stakeholders in exploring these areas of opportunity. - Establishes metrics and measurements to track, assess, and report on the quality of business analysis work, to help identify opportunities for improvement and possible solutions within the Requirements Management practices and processes. - Conceptualizes a recommended solution, enabling stakeholders to understand the new capabilities, boundaries, dependencies, constraints, and assumptions from a business perspective. - Collaborates with the Solution Architect to validate solution also meets the client’s technical needs. - Understands the business architecture (structure, people, processes, technology) that supports an organization’s strategy, and can assess enterprise business capabilities and gaps that may prevent the organization from achieving desired outcomes. - Deep knowledge of client and Acxiom business and technical environments. - Expert in Acxiom Delivery Methodology, Requirements Engineering, and Change Management. - Strong understanding of Acxiom tools, organization, and culture. - Working knowledge of Acxiom products, services, and solutions. - Familiarity with industry standards and methodologies (e.g., ISO, CMMI, LEAN). Qualifications - Bachelor’s degree. - Minimum of 5 years of relevant experience. - Strong verbal and written communication skills, with both internal stakeholders and external clients. - Proven ability to frame problems, identify insights, and develop recommendations based on performance and trends. - Deep understanding of the multiple factors influencing campaign performance (data, targeting, timing, creative, execution). - Capability to provide interpretation of performance, trend analysis, month-over-month performance, and segment analysis. - Highly proactive and organized, with the ability to manage multiple priorities while maintaining strategic focus. - Working knowledge of MS Office (Excel, PowerPoint) and collaboration/project management tools. - Collaborative mindset, knowing when to lead discussions and when to support broader team objectives. Requirements - High-level knowledge of data quality, database concepts, analysis, and rule/code development. - High-level knowledge of appropriate software for data management, modeling, or analysis. - Conduct in-depth data analysis using code language such as SQL, Python, R. - Experience working with Big Data, such as within Snowflake or GCP environments. - Ability to identify ways to improve efficiency and troubleshoot data issues. - Knowledge of third-party data (demographic and modeled data), audience selection, and segmentation. Company Description Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here. Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.