• Analyze business and technical processes to formulate and develop new and modified business information processing systems • Represent the business unit to define requirements and business cases for technology developments • Coordinate with business and technology teams to ascertain system requirements, including program functions, output requirements, input data acquisition, and system techniques and controls • Facilitate the development and documentation of end-to-end business processes and associated performance measures • Translate business needs into technical specifications and ensure design continuity • Develop comprehensive requirements documentation and interact with Subject Matter Experts (SMEs) to document local variations to national uniform processes • Support post-implementation measurement and monitoring of transformation solutions • Gather and document lessons learned throughout the project lifecycle • Provide subject matter expertise in business process modeling, business rules development, and functional requirements development • Drive the end-to-end solution strategy and implementation of the to-be vision through Program Releases • Present business and technical requirements for review and approval to stakeholders and leadership • Conduct user acceptance testing coordination and may oversee overall testing processes • Facilitate effective communication between business units, technical teams, and senior leadership • Conduct trade-off analyses on business and technical requirements to ensure optimal solutions • Partner with all stakeholders to communicate the progress of the project

• Research and investigate new or improved business and management practices for application to IA programs and operations, with particular focus on the TAAMS recompete and eProbate/eNativeTrust modernization efforts. • Analyze organizational and directorate operational needs to determine requirements as they apply to operational management systems, including TAAMS and related IT platforms. • Review forms, reports, and internal materials; confer with management and users to promote standardization of format, distribution, and reporting purpose; identify problems and recommend improvements. • Provide analysis and simplification of reporting requirements, ensuring accuracy, timeliness, and compliance with IA leadership expectations. • Participate in problem-solving discussions and develop solutions that benefit the organization's internal processes, including transition planning and recompete preparation. • Apply process improvement and re-engineering methodologies and principles to support operational and acquisition planning activities. • Monitor administrative processes for efficiency opportunities and develop recommendations to reduce burden and improve outcomes. • Research organizations—including vendor landscape—to determine range of activities, leadership structure, and relevant contact information in support of acquisition strategy. • Conduct capability analyses and provide advice on organizational methods, procedures, and administrative support systems. • Conduct internal studies and evaluations; recommend work simplification measures; prepare operations manuals and briefing materials to assist IA leadership in operating more efficiently. • Create, document, and manage a controlled system for information and knowledge management in support of ongoing TAAMS and Probate activities. • Develop weekly and daily status reports, leadership briefings, and talking points; review emails and internal materials for reporting accuracy. • Support development of IGEs, budget justifications, and acquisition documentation in coordination with acquisition and budget offices. • Coordinate with current TAAMS vendor to identify issues, risks, and transition needs; maintain situational awareness for government task managers.

• Facilitate effective communication with client project stakeholders regarding project status, requirements clarity, and delivery recommendations. • Elicit, document, and manage business requirements from product owners and stakeholders. • Translate requirements into well-defined user stories, acceptance criteria, and functional specifications in Jira/Confluence. • Facilitate backlog grooming, sprint planning, and stakeholder review sessions in collaboration with engineering and QA. • Conduct gap analyses and workflow mapping to identify process improvements on the BX platform. • Support UAT (user acceptance testing) planning, test script preparation, and stakeholder sign-off. • Produce clear documentation including BRDs, process flows, data dictionaries, and use case diagrams. • Engage in agile software development including daily stand-ups, sprint planning, team retrospectives, and governance activities.

• close collaboration with internal stakeholders and external service partners to support streamlined business operations and effective communication • analyzing and streamlining existing business processes • managing escalations and coordinating with stakeholders during outages or technical issues • creating and maintaining policy and procedure documentation • navigating SharePoint • supporting user acceptance testing (UAT) for enhancements related to member and provider communications • periodic support for Role Based Access Control including reviewing access tickets and gathering information for SOC audits • performing reconciliations, organizing audits, and working with internal and external auditors to maintain compliance and prevent process gaps