PayJoy logo
PayJoy

Finance for the next billion

D2C Analytics and Insights Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2015H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

77 days ago

Salary

0

Seniority

Senior

EnglishSQLTableau

Job Description

D2C Analytics and Insights Manager

PayJoy

• Contribute to the design and execution of strategic initiatives, ensuring clear alignment with business goals and measurable progress over time. • Combine quantitative and qualitative analysis to identify opportunities for growth, support business case development (including for cross-functional stakeholders), and prioritize initiatives to grow the D2C channel globally. • Design and maintain dashboards and reports to support deeper analysis, standardize reporting processes, and ensure data accuracy. • Monitor and report on key KPIs, highlighting performance trends, execution gaps, and actionable insights to guide decisions. • Work with Finance and Risk teams to create financial projections used to measure and actively manage the performance of the channel and determine budget allocations. • Conduct strategic research, competitive benchmarking, and uncover customer insights (including surveys, analysis of digital behavioral data, etc.) to inform decision-making and uncover growth opportunities. • Assist in the preparation of materials for internal business reviews, planning cycles, and leadership updates.

Job Requirements

  • Past experience in strategy, consulting, growth, or business ops roles.
  • Analytical skills with a data-driven approach - is able to quantitatively diagnose root causes and use data to formulate recommendations. Strong Excel/Google sheets skills are a must. SQL skills are strongly preferred. Familiarity with BI tools (e.g., Tableau, Power BI, Hex) is a plus.
  • Basic to intermediate financial modeling skills preferred.
  • Highly organized - can manage multiple workstreams with a variety of stakeholders simultaneously.
  • Strong oral and written communication skills (skill in PowerPoint is required)
  • Demonstrated ability to work cross-functionally and drive alignment across teams.
  • Self-driven and results-driven, willing to work in a dynamic, high-change environment.

Benefits

  • Local benefits depending on the country of hire
  • Company-funded health insurance for employee and immediate family
  • Company-funded employee life and disability insurance
  • Paid vacation days, unlimited sick leave
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Phone finance, headphone benefit, home office equipment allowance and wellness perks
  • Catered lunches

Related Categories

Related Job Pages

More Manager Jobs

Full TimeRemoteTeam 1,001-5,000Since 1979H1B No Sponsor

• Contatterai telefonicamente potenziali clienti dall’alto profilo patrimoniale i cui contatti sono forniti dalla società, e pianificherai appuntamenti di persona • Incontrerai potenziali clienti con l’obiettivo di avviare una collaborazione con loro e ottenere attivi da gestire • Lavorare da casa come libero professionista (Tied Agent) e focalizzarsi totalmente sull’acquisizione del cliente (non sono incluse attività amministrative o di after-service) • Focus sull’acquisizione di nuovi clienti con un patrimonio di almeno 350.000 € in asset liquidi • Ricevere supporto dai nostri team interni e ottenere un flusso costante di lead • Coltivare e comprendere la filosofia di mercato di Fisher Investments, con il supporto di sessioni di approfondimento che spaziano dai mercati finanziari alle tecniche di vendita • Riportare direttamente al Direttore Generale

Italy
Job Closed
Shield logo

Multi-Site Service Desk Manager

Shield

Shield is a new kind of IT services platform—local at the core, national in scale, and built to last for generations

Manager77 days ago
Full TimeRemoteTeam 51-200Since 2024H1B Sponsor

• Own the overall health and performance of service desk operations across every Shield-owned MSP, ensuring each service board is clean, accurate, and well-managed by its local Service Desk Manager. • Establish and enforce a consistent definition of “clean and well-managed” covering ticket hygiene, queue management, SLA adherence, time entry discipline, status accuracy, and documentation quality. • Conduct regular service board audits across ShieldCos and partner with local managers on remediation plans, tracking progress to closure. • Identify systemic risks, capacity issues, or staffing gaps across the portfolio and escalate with clear recommendations to operations leadership. • Develop, document, and roll out service desk best practices across the portfolio — including triage workflows, escalation paths, ticket templates, board structure, dispatch standards, and customer communication norms. • Run a recurring cross-company forum for ShieldCo Service Desk Managers to surface what’s working, share playbooks, and align on shared standards without erasing what makes each MSP effective locally. • Partner with operations to drive change management when new standards are introduced, ensuring local buy-in rather than top-down mandates. • Maintain a living portfolio playbook that captures the canonical “Shield way” of running a service desk. • Partner with operations and the data/AI team to define standard KPI definitions, ensuring apples-to-apples comparisons across companies that may use different PSA tools or reporting conventions. • Deliver clear, narrative-driven monthly and quarterly portfolio reporting to executive leadership, highlighting trends, outliers, and recommended actions. • Coach local managers on using the same metrics to run their own desks, not just to report upward. • Act as the operational voice of the service desk in the design, piloting, and rollout of internal AI tools, including ticket triage, summarization, knowledge retrieval, and automation. • Identify high-value, repeatable workflows across the portfolio that are strong candidates for AI augmentation and prioritize them with the AI team based on impact and feasibility. • Coordinate pilots at selected ShieldCos, gather structured feedback from local managers and technicians, and own the rollout playbook for portfolio-wide adoption. • Ensure data quality on service boards is sufficient for AI tools to perform well, closing the loop between board hygiene and AI effectiveness. • Serve as a mentor, coach, and trusted partner to each ShieldCo’s Service Desk Manager by supporting them, removing obstacles, and helping them grow rather than managing them by directive. • Spend meaningful time on-site at each ShieldCo (approximately 50% travel), working alongside local teams to understand their reality before recommending changes. • Build trust at every level of the service desk from technicians to MSP leadership, so that improvements stick after the visit ends.

Florida
$100K - $125K / year
Job Closed
pyck logo

IT Project Manager, WMS

pyck

Backbone for the Future of Warehousing

Manager77 days ago
Full TimeRemoteTeam 1-10Since 2023H1B No Sponsor

• Implementation and support of WMS projects: You plan and coordinate the deployment of our warehouse management solutions at customer sites and oversee projects from initial analysis through productive go-live. • Interface between customers, Operations & Engineering: You work closely with warehouse managers, operations teams and our engineering department to ensure that functional requirements are accurately translated into technical solutions. • Process analysis & solution design: You analyze existing warehouse and fulfillment processes, identify optimization opportunities and develop scalable digital workflows together with the team. • Management of technical implementations: You coordinate integrations, interfaces and technical requirements related to WMS, ERP and fulfillment systems, while keeping both operational and technical details in focus. • Customer communication & project management: You are the central point of contact for customers throughout the project lifecycle, facilitate alignment meetings and ensure projects are executed efficiently. • Continuous improvement: You question existing processes and establish pragmatic solutions that actually work in day-to-day operations.

Germany
Full TimeRemoteTeam 10,001+Since 2020H1B No Sponsor

• Responsible for the overall management and reporting of suppliers performance to support the program prime contract technical, financial, and performance requirements and Raytheon business objectives. • Responsible for overall Subcontractor Performance to include Cost, Schedule, Technical, Quality and Delivery of all Line Items within the Purchase Order. • Provides program/IPTs clear line of sight to the ongoing performance of the Subcontractor in coordination with the SIPT. • Primary contact to the Subcontractor’s Program Manager and Leadership. • Own the relationship with the subcontractor. • Responsible for the Subcontractor management process including performance, SC metrics, international issues, and ensure customer flow through requirements are adequately performed. • Works in partnership with the SCM (Subcontract Manager) to document discussions, interpretations, agreements. • Establishes a positive team culture and ensures the team is meeting all commitments to stakeholders. • Responsible for risk and opportunity management for Subcontract Partners. • Leads supplier SOW coordination and reviews to assure program objectives are met and subcontract performance requirements and exit criteria are clearly defined. • Supports the MPM in creating, monitoring and communicating Material Forecasts (AOP) and funding needs to Program for the Subcontract effort. • Leads the change control process and communicates changes impacting the subcontractor with the SCM negotiating and formally documenting the changes. • Lead on site sourcing activities to develop suppliers to be 'Raytheon Ready' in support of both Direct and Indirect projects meeting Localization obligations. • Collaborate effectively with the PMO and Supplier IPT to accomplish Customer and program requirements as well as coordination with the Supplier Management team. • Work with the team, perform a Supplier Gap Analysis and lead the successful closure of all items identified.

Massachusetts
$132.4K - $251.6K / year
Job Closed