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Biogen logo
Biogen

Biogen is a global biotechnology company that discovers, develops, manufactures, and markets life-saving treatments for people with neurological, autoimmune, an

Managed Service Lead, Cybersecurity

Location

United States

Posted

128 days ago

Salary

$149K - $205K / year

Seniority

Senior

Bachelor Degree10 yrs expEnglishITSM

Job Description

Managed Service Lead, Cybersecurity

Biogen

• Lead continuous service evaluation and improvement initiatives, collaborating with stakeholders to identify and remediate service line and technology issues. • Own and drive service improvement plans, managing timelines, deliverables, resource allocation, change management, and stakeholder engagement. • Work cross-functionally to manage risk and troubleshoot within complex infrastructures, maintaining command over major incidents affecting core service lines. • Ensure compliance with regulatory requirements such as SOX and GxP by maintaining thorough documentation, including runbooks, policies, and procedures. • Develop and manage talent within your team, fostering a culture of success and growth. • Implement lasting solutions and services for multiple stakeholders, demonstrating a proven track record of customer success outside traditional IT and Cyber organizations.

Job Requirements

  • 10+ years of experience in IT service management and/or management of an MSP staff within a regulated industry
  • At least 7 years of experience with cybersecurity initiatives supporting Identity Governance and Privileged Access Management which includes identify access technologies, i.e. MS Active Directory, Okta, SailPoint, CyberArk
  • Proven success in managing complex programs and projects.
  • Strong track record of achieving customer success with business stakeholders beyond IT and Cyber domains.
  • A track record of customer success with business stakeholders outside of the IT and Cyber organizations.
  • The ability to implement lasting solutions and services to multiple stakeholders
  • Demonstrated success in talent development and management.
  • Bachelor’s Degree in a related field

Benefits

  • Medical, Dental, Vision, & Life insurances
  • Fitness & Wellness programs including a fitness reimbursement
  • Short- and Long-Term Disability insurance
  • A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
  • Up to 12 company paid holidays + 3 paid days off for Personal Significance
  • 80 hours of sick time per calendar year
  • Paid Maternity and Parental Leave benefit
  • 401(k) program participation with company matched contributions
  • Employee stock purchase plan
  • Tuition reimbursement of up to $10,000 per calendar year
  • Employee Resource Groups participation

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