• Provide timely and effective responses to customer inquiries and issues • Own and resolve complex logistics and SaaS customer issues • Gain a deep functional and technical understanding of various SaaS products, including setup, configuration, and third-party integrations • Accurately log and track customer issues in the ticketing system, ensuring follow-ups and proper escalation paths for resolution • Collaborate with internal teams, including Product and Engineering, to document and escalate bugs and feature requests • Develop and contribute to internal knowledge bases and customer help center content • Identify patterns in customer issues and proactively suggest process improvements

Role Description We’re looking to bring on a Software Technician to join our team. This is a great opportunity for someone early in their career who is looking to gain hands-on experience in software support and GIS-related work, while also being a strong fit for someone with more experience who enjoys working across a variety of technical functions. In this role, you’ll perform a range of Support and Services activities within the Software department, working both independently and as part of a team. You’ll be involved in day-to-day software support, configuration, testing, and data-related tasks while contributing to projects that support both internal teams and client needs. Qualifications - General knowledge of how software applications and computer systems work. - General understanding of Geographic Information Systems. - Excellent oral and written communication skills that allow for information to be disseminated to all levels of employees. - Ability to excel in a detail-oriented environment with a high level of accuracy. - Ability to work in a team environment and establish/maintain effective work relationships. - Ability to frequently communicate with co-workers and clients; must be able to exchange accurate information. - Ability to be productive from either an office or remote working location. Requirements - Bachelor’s degree in Geography, Computer Science, or other closely related degrees plus a minimum of one (1) year of experience showing demonstrated proficiency with software applications and Esri ArcGIS suite of products OR an equivalent combination of education and experience. - Experience in compiling formal written reports for external clients. - Professional GIS experience in the utility sector is a plus. - Experience with ArcGIS Server, ArcGIS Pro, ArcGIS Online, SQL Server is a plus. - Professional experience with client interaction. - Ability to get training and obtain a level of Esri certification, as directed by supervisor. - Must possess a valid driver license. Benefits - Compensation: $22.00 to $26.00 per hour depending on your skills and years of experience. Company Description Magnolia River is an industry leader in engineering, inspection, GIS, software, and consulting solutions. With the backing of Warren Equity Partners, our reach extends across 40 states, powered by a dynamic team of just under 1,000 professionals. We specialize in transforming the utilities, oil and gas, water, and pipeline sectors by delivering innovative solutions that boost efficiency, enhance safety, and ensure regulatory compliance. Duties and Responsibilities - Assist with various Software related activities including, but not limited to support, testing, configuration, quality control, deployment, and data editing. - Perform Geodatabase editing, querying and analysis tasks using Esri or GeoCurrent software tools. - Assist with the installation and configuration of Esri, GeoCurrent, and third-party software applications. - Provide client technical support for GeoCurrent and Esri software products. - Track daily activity and provide updates to supervisor. - Comply with all safety policies and procedures. Report all unsafe activities to supervisor and/or Human Resources. - Perform other approved duties as assigned by supervisor and department management.

• Atuar na análise e triagem de tickets, investigando problemas reportados por clientes (via CX) e por áreas internas no uso do Backoffice; • Compreender os cenários reportados, coletando evidências e estruturando o problema de forma clara para direcionamento correto; • Realizar análises técnicas iniciais, utilizando consultas SQL e leitura de logs para diagnóstico; • Utilizar ferramentas de atendimento e gestão de chamados (ex: Jira Service Management) para organizar, acompanhar e priorizar demandas; • Interagir com times de Produto e Engenharia, garantindo que os problemas escalados estejam bem descritos e com contexto suficiente; • Identificar padrões e recorrências nos atendimentos, contribuindo com sugestões de melhorias em processos, documentação ou produto; • Documentar análises, soluções e procedimentos na base de conhecimento, visando ganho de escala e redução de retrabalho; • Apoiar na organização e melhoria contínua da fila de atendimento, garantindo fluidez e qualidade nas análises; • Comunicar-se de forma clara com stakeholders internos e áreas parceiras sobre o andamento e diagnóstico das demandas.

Role Description NSWCPD is seeking an experienced U.S. Navy submarine senior enlisted or civilian submarine system maintenance technician to provide technical, logistical, and administrative assistance to the Submarine Propulsion Plant Engineering Activity (SUB PPEA). The ideal candidate will leverage their hands-on experience to bring an operational perspective to support critical fleet modernization/maintenance and support efforts. - Serve as a technical discipline coordinator and primary point of contact for submarine non-reactor propulsion plant engineering issues. - Assist in the development and delivery of high-level presentations, briefings, and reports on program status, system health, and engineering issues for Program Offices and other external organizations. - Act as the logistics point of contact for the development and prosecution of Engineering Change Proposals (ECPs), technical referrals, and Diminishing Manufacturing Sources and Material Shortages (DMSMS) cases. - Support the integration of logistics changes and incorporate drawing modifications (SCDs) into existing engineering drawings. - Assist the In-Service Engineering Agent (ISEA) with the drafting, processing, and dissemination of critical information to the Fleet and other agencies via Naval Messages, ISEA Advisories, and technical notices. - Support the processing and dissemination of incoming Fleet feedback and emergent issues, including Casualty Reports (CASREPs), Liaison Action Requests (LARs), and Departures from Specification (DFS) for review by NSWCPD Code 24. - Assist System Health Data Management & System Health Analysis of submarine non-reactor propulsion plant system and component health information across all classes of submarines. - Assist NSWCPD with the development, modification, and documentation of Standard Operating Procedures (SOPs) and other internal processes, including the creation of detailed process maps. - Develop and maintain status/issue-tracking documentation, dashboards, and performance metrics to provide visibility into ongoing engineering and logistics action. Qualifications - Bachelor's degree in Engineering from an accredited university or Maritime Academy. - Seven (7) years of experience with U.S. Navy submarine propulsion plants, including steam cycle system design, repair, installation, modification, operation, maintenance, troubleshooting, and testing. - Must be a former U.S. Navy submariner or civilian submarine maintenance technician. - Strong understanding of submarine operations and maintenance. Requirements - Prior NAVSEA activity experience. - Understanding of the ECP process. - Experience with the Submarine Maintenance Monitoring Information System (SMMIS) and Advanced Technical Information System (ATIS). - Experience using eForms, eDFS, eTracker, and eAARTS. - Familiarity with NSWC Corona reliability data sites, utilizing SIPRNet for classified communications and data handling, and handling CUI or U-NNPI information. Benefits - KMS offers a competitive benefits package including medical, dental and vision insurances. - Flexible spending account. - PTO, paid holidays, military leave, bereavement leave. - 401k / retirement savings plan. - Professional development and tuition reimbursement. - Basic and voluntary life insurance / AD&D. - Short-term and long-term disability. - Voluntary AFLAC supplemental insurance products. - Employee assistance plan (EAP) program. - Employee referral bonuses and a discretionary annual bonus.